Lyssna Reviews and Ratings

Rating: 7.4 out of 10

Score

7.4 out of 10

Community insights

TrustRadius Insights for Lyssna are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Business Problems Solved

UsabilityHub is a valuable tool used by various departments within organizations to gather quick and reliable feedback on website design, copy, and features. Users can easily send screenshots to UsabilityHub for testing purposes, allowing them to assess whether a page is cluttered or if the copy is clear. By leveraging real users, the platform provides valuable insights that help validate designs and identify usability and clarity issues. This enables multiple individuals in the organization to incorporate user feedback into the design process effectively.

One of the key use cases of UsabilityHub is in the Marketing department, where it is utilized to test new designs of ads, pages, headlines, and more. Additionally, it offers a convenient way to test navigation on a page or throughout a series of pages without the need for live site testing or sufficient traffic. The product's versatility shines through as it facilitates testing ideas for different platforms such as desktop, mobile web, Android, iOS, and iPad at both wireframing and visual design levels. Moreover, UsabilityHub addresses the common problem of designs not receiving enough real-world validation before going live, ensuring that potential issues are identified and resolved prior to launch. By leveraging its extensive tester database, this tool enables organizations to gather responses cheaply and timely while maintaining a high level of accuracy and reliability in their testing process.

Reviews

5 Reviews

Start up / beginner usability tool

Rating: 8 out of 10

Incentivized

January 23, 2025

Use Cases and Deployment Scope

Previously have used Lyssna to get quick feedback on new concepts before they are launched, or to get some feedback on which design (out of a number / range) is the most impactful or interesting to a user at any one point. This has allowed us to have some data to back up the decisions that we are making.

Pros

Feedback on designs
Creating key tags / themes
Generating AI reports

Cons

More targeted screening
A portal of all opportunities rather than email invites

Likelihood to Recommend

If you don’t have a big budget or are first starting to do research then this is a great tool. It is easy to do, and therefore you don’t need to spend a large amount of time doing any training to get up to speed. If you are wanting big detailed and complex research to be done, then this probably isn’t the correct tool to be using as it can be somewhat basic.

Verified User

Analyst (51-200 employees)

Vetted Review

6 years of experience

Simple but extremely useful testing platform

Rating: 9 out of 10

Incentivized

July 13, 2022

Use Cases and Deployment Scope

We use UsabilityHub for quick remote unmoderated testing of eCommerce feature designs before they get implemented by developers. Our department is responsible for rolling out designs for desktop, mobile web, Android, IOS, and iPad. Usabilityhub allows us to test ideas for these platforms rapidly and cheaply at a wireframing level and also at a visual design level. We have our own tester database and that allows us to gather responses cheaply and timely.

Pros

Covers the most common unmoderated testing abilities.
Allows testing with an external source of users.
Well presented results and ability to download raw response data.

Cons

Improving the ability of switching off the collection of responses.
Different layout of the dashboard to find tests easier.
Date filter for tests.
Highlighting the template library when onboarding.

Likelihood to Recommend

UsabilityHub is well suited for remote unmoderated testing. Responses are captured very quickly and live updates allow the user to keep track of how the test is performing. The types of testing that make the most sense to use on UsabilityHub are preference test, first click test, navigational, and design surveys. It is less appropriate for one-on-one testing and lengthy questionnaires.

Calvin Pedzai

Senior UX Designer in Engineering at Takealot (1001-5000 employees)

Vetted Review

5 years of experience

UsabilityHub- A fantastic tool for quickly validating / gathering feedback on designs

Rating: 10 out of 10

Incentivized

September 27, 2021

Use Cases and Deployment Scope

UsabilityHub is being used for validating designs with feedback from real people or for finding usability/clarity issues with new and existing designs/wireframes. It's a great tool for getting some relatively quick user feedback on a small or large scale. It's being used by more people in the organisation now as they've understood the value of using UsabilityHub and have started to use it within their design process.

The problem it addresses is that wireframes and designs don't receive enough real-world validation and can easily pass through the process all the way to go-live without other humans (other than the internal teams) seeing them, which could mean that mistakes/usability issues/clarity issues can limit the design's full potential.

Pros

Rapid user feedback
Demographic targeting
Well presented results
Easy to use
Relatively inexpensive

Cons

Further demographic targeting, e.g. by industry, job title, screeners
More guidance for less experienced users' tests to reach their full potential

Likelihood to Recommend

I think it's well suited to any scenario where something requires feedback, whether it's exploratory feedback of current designs or validation that a new design solves a problem & additional feedback can be gathered to make it even better. I'd recommend UsabilityHub to anybody who isn't 100% sure on a design, and if they are, they need to use it to confirm that certainty.

Lee Preston

Conversion Rate Optimisation Consultant in Marketing at Worship CRO (11-50 employees)

Vetted Review

4 years of experience

View profile

Great tool for specific applications

Rating: 10 out of 10

Incentivized

November 18, 2018

Use Cases and Deployment Scope

UsabilityHub was used by the Marketing department in my organization. We used it to test out new designs of ads, pages, headlines, etc. We also used it to test out navigation of a page/a series of pages. It was a great tool to use if we wanted to test something out but didn't have the time or necessary traffic to test out the item on a live site.

Pros

Testing out design - ads/websites
User preference for a certain design
Ease of navigation of a certain page/series of pages

Cons

Add additional demographic sorting options for the audience to better meet the needs of B2B users - for example include industry type, functional area, etc.
Bring back the navigation test type
Add additional test types

Likelihood to Recommend

UsabilityHub is great for testing out an item where you need responses quickly and/or you don't have sufficient traffic to test out an idea on a live site/environment.

UsabilityHub is not suited for testing out items that require a specialized knowledge. For example, we had headlines to test out related to purchasing energy, but not every tester in UsabilityHub's pool had the level of knowledge needed to give a qualified opinion on this subject.

Verified User

Analyst in Marketing (5001-10,000 employees)

Vetted Review

2 years of experience

Very fast user responses, great for testing website copy, design, images and CTAs

Rating: 8 out of 10

Incentivized

December 13, 2017

Use Cases and Deployment Scope

It is being used to optimise our website. We send screenshots to UsabilityHub to test the design, copy and features like call-to-action buttons. It helps us to get very quick feedback from real users - especially when needing to test if a page is too cluttered or if the copy is clear.

Pros

Very fast - you can have responses in minutes.
Very easy and straightforward to use. The interface is clear and intuitive.
They offer suggestions for questions that are effective, which is very helpful for a first time user.

Cons

If you want to [do a] review for UsabilityHub it is hard as their database is oversaturated. I was signed in every day for a week and never got asked to take a test.
It is difficult for them to vet their testers, so some reviews can lack quality.
The main thing it doesn't offer is video/audio recorded, immediate feedback, which sometimes gets better insights than when someone has to think about an answer and type it out.

Likelihood to Recommend

<div>I would recommend UsabilityHub for anyone that wants fast responses from real people about the immediate effectiveness of their design, copy, media, and buttons - especially for improving bounce rate and navigation issues. I would not recommend it if you need a more in-depth analysis, for example, user journeys throughout your website or more complex commentary.</div><div>

</div>

Verified User

Project Manager in Marketing (1-10 employees)

Vetted Review

1 year of experience

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