LogicMonitor has been used by our company to gain a deeper comprehension of our business operations. In our organization, LogicMonitor primarily monitors about 5000 systems. The majority of our data is client and financial information, which must be protected. We use LoicMonitor to encrypt our data and maintain the security of our systems, as without it, our business would fail. We have a dedicated IT team that works on LogicMonitor to keep our systems safe.
Pros
Prebuilt Integrations.
Intelligent Alerting.
Custom Dashboards.
Performance Trend Analysis.
API Access.
Scalability
Cons
Reporting Limitations.
Dashboards on Mobile.
Collector Maintenance.
Likelihood to Recommend
I have given it a perfect score, and I have a perfect explanation, or perhaps I should say a perfect example, for my decision. Approximately 10 days prior, one of our employees connected his USB drive to our systems. Once he did that, our system started hanging due to a virus on the pendrive, and our systems began acting differently. However, thanks to LogicMonitor, we received an alert indicating that one device was connected to our system. Our IT team and LogicMonitor resolved our issue and brought our systems back online in minutes.
We are currently using LogicMonitor for our network monitoring needs, especially after moving away from SW. Our whole IT department is using this software and it provides visibility to our entire network. A big reason why we chose LogicMonitor was the ability to integrate multiple device vendors we had in our environment.
Pros
Ability to monitor various device vendors.
Programmatic with many APIs and code customizations.
Easily digestible dashboards.
Cons
Can be overwhelming with the customizations.
Likelihood to Recommend
LogicMonitor is great at monitoring and providing an easily digestible view of our entire network. Their ability to monitor and provide traffic analysis for various device vendors made it a separator from its competition. The task that we couldn't do with LM was the ability to push configurations to certain devices, it was more for monitoring and quickly making business decisions on the data it gathered.
VU
Verified User
Engineer in Information Technology (Civil Engineering company, 1001-5000 employees)
LogicMonitor is being used by out IT Operations team to monitor our IT infrastructure. This provides line of sight, logging, and alerting for issues related to our servers, networks, and applications.
Pros
Extensive monitoring capabilities for a wide variety of hardware.
Monitoring and alerting thresholds can easily be templated and applied to numerous endpoints quickly.
Alerting methods and integrations with 3rd party software is open and easily configured.
Cons
Upfront setup will take some time.
Likelihood to Recommend
LogicMonitor has exceeded our needs over the past 7 years. Now that the system is finely tuned, alert fatigue has declined and my team can better focus on what actually matters.
VU
Verified User
Manager in Information Technology (Construction company, 1001-5000 employees)
We use LogicMonitor to monitor uptime for each of our 50+ sites across the globe. It's primarily used by each division's IT staff to keep up with bandwidth usage, netflow statistics, and server alerts. We've recently started to integrate the LM Logs and Configuration monitoring into our system. This has drastically helped in reducing troubleshooting time for issues.
Pros
Alerts and Escalation Chains
Netflow Metrics
Configuration Change Comparison
Cons
Could use more reporting options
Waiting on the addition of BGP neighbors in mapping
New UI rollout is taking a while
Likelihood to Recommend
This has been a wonderful replacement for SolarWinds. The GUI is more user-friendly and the dashboards present eye-pleasing graphics for those who come by and see them up on displays. The flexibility of the alerts and escalation chains is definitely a plus. This has allowed us to tailor alerts for each of our division's needs.
LogicMonitor is used to monitor IT operations systems and services. We moved from SCOM so that the TEAM could have an easier experience managing the basic service monitoring environment and have reliable alert notifications with escalation.
Pros
Easy to use interface.
Easy to tune monitors.
Easy to collect data and push to cloud.
Quick to setup.
Support is awesome!
Cons
Better Microsoft Teams Integration with cards that have escalate, Ack, STD, comments buttons.
Customization of built-in email notifications without setting up Integration.
ESX password confirmation.
Standardized rest API authentication for 3rd party dashboarding like from SquaredUp.
Improved error notification for events that show "no data."
Likelihood to Recommend
Basic monitoring of servers and services has served us well. These are the basic availability monitoring of CPU, memory, disk, and connectivity. More advanced Microsoft Services from on-prem ADDS to Azure AD Health have not been very good or UCS Hardware or even the awareness of Hyper-V Clusters. Vcenter monitoring could be improved around instance monitoring.
VU
Verified User
Team Lead in Information Technology (Building Materials company, 1001-5000 employees)
