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Linnworks Reviews & Insights

Score9.9 out of 10

5 Reviews and Ratings

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Community insights

TrustRadius Insights for Linnworks are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Attention to Sales and Support: Users have consistently praised the sales and support staff from Linnworks, with many stating that they were very attentive and helpful. Some users even appreciated the thorough scoping and onboarding process provided by the company.

Reliable Platform for Channel Management: Reviewers found Linnworks to be a reliable platform for effectively managing their channels. They mentioned that even after being live for only two weeks, they had an excellent onboarding experience.

Seamless Integration and Quick Fixes: Many users commended Linnworks for its seamless integration across multiple carriers and stores. They also appreciated the platform's ability to quickly fix any issues that arose.

Linnworks Reviews

2 Reviews

Poor product, worse service

Rating: 1 out of 10

Use Cases and Deployment Scope

Linnworks quadrupled the price for no increase in service. Poor communication from start to finish and zero justification for the price increase. Linnworks gave us 1 week to find another provider and we did! Much better price and better service with more features - 1/4 of the cost Linnworks would now be charging us. In terms of channel management and WMS - They certainly do it but many do it much better and are more cost-effective. Their support is slow and they are in lagging in pace compared to other providers. They have zero regards for their customers and zero integrity. Avoid and keep yourself smiling!

Pros

  • Jack of all - master of none
  • Prints labels at extortionate cost
  • Charges you for every FBA order it doesn't fulfil

Cons

  • Pricing
  • Support
  • Features

Likelihood to Recommend

Would have recommended it 5 years ago, but now absolutely not a chance. Pricing is obscene and the service is appalling. Save yourself time and money by looking elsewhere. Linnworks has one advantage over other providers and that is their integrations with smaller eCommerce channels, this is not worth the money... You could employ someone for 5 minutes per day to pull smaller marketplaces onto a different service via CSV.
JH
James Halliday
Head of Operations in Corporate at POCKET MEDIA (UK) LIMITED (11-50 employees)
Vetted Review
Linnworks
10 years of experience
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Linnworks - The Order Management System

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

Linnworks is used within our company to fully manage our operations. It does every day to day task that is needed and allows us to run with less staff than would be required had we not had Linnworks.
Having experienced Linnworks in a previous job, from day 1 of starting my business I started out on the old free Linnworks account, and since then have upgraded to a professional account, which allows me to manage all of our stock on 20+ marketplaces, with a total stock level of over 40,000 items.
It keeps everything in sync, manages our invoicing and fulfillment, prints our shipping labels and marks orders as dispatched. I do not think my business would be where it is today.

Pros

  • Ease of use for both me and my colleagues
  • Manages all inventory on multiple channels and marketplaces
  • Simple method of printing invoices and shipping labels saves so much time and requires no manual input

Cons

  • I find Linnworks to be a complete system and cannot really think to add to it sadly.
  • Any questions or issues can be easily resolved by the support team
  • Linnworks is constantly expanding, which does cause some training challenges but all in all I have no real "cons" in Linnworks.

Likelihood to Recommend

If someone came to me considering starting a business involving stock, being sold, I would definitely advise them to try Linnworks in order to make life so much easier. When I started out, as a one man business, it was LInnworks that allowed me to grow to a level that I needed to take on staff. I think that without Linnworks, I would still have a one man business.
RW
Richard Wilson
Managing Director at MicroMantis LTD (1-10 employees)
Vetted Review
Linnworks
5 years of experience
View profile