#1 most frequent
United States of America
53.3%16 installations of 30
What is Lightico e-Signatures?
Lightico offers a simple eSign & document sharing solution for call agents to get customer IDs and signatures while speaking on phone. No app is required.
According to the vendor, while speaking with customers on the phone...
- call agents seamlessly capture customer IDs (drivers license, electricity bills etc)
- share images & videos
- complete smart forms
- get customer eSignatures in real time.
With Lightico, agents stop redirecting customers to email, fax and scan and boost their first call resolution (FCR) and sales.
According to the vendor, while speaking with customers on the phone...
- call agents seamlessly capture customer IDs (drivers license, electricity bills etc)
- share images & videos
- complete smart forms
- get customer eSignatures in real time.
With Lightico, agents stop redirecting customers to email, fax and scan and boost their first call resolution (FCR) and sales.
Key elements of the value prop include:
- Real-time enablement of call agents to sign documents while they speak to customers on the phone.
- Mobile centric- simple SMS initiated session, No App.
- Ease of use for both for agents and customers
Categories & Use Cases
Media
1 / 7
Screenshot of Ad-hoc mobile Smart Forms
Who Buys & Uses Lightico e-Signatures
#2 most frequent
United Kingdom of Great Britain and Northern Ireland
30.0%9 installations of 30
#3 most frequent
France
6.7%2 installations of 30
User Friendly
Pros
- Convenience
- User friendly
- Great functionality
Cons
- Saved users functionality
- Less click points
Most Important Features
- Easy user interface
- Text and email
Return on Investment
- Great customer Service
- Ease of use
- Flexible
Alternatives Considered
DocuPhase
Other Software Used
DocuSign, Dropbox, Microsoft 365 (formerly Office 365)
Lightico is a great value and can't see leaving them for another e-sign platform
Pros
- Collects secure signature repository
- User friendly UI makes document signature easy for even the most technically unsavvy people. I am shocked we don't get more calls asking us to talk customers through the documentation.
- Making uploading and retrieval of stips a breeze.
Cons
- Adding different levels of users to some people can create docs and some people can just review what has been completed.
Most Important Features
- E-signature capability
- Stip uploads
- All in one interface
Return on Investment
- Increased our package back percentage, meaning we got a 5% boost in funded loans from using this service as opposed to traditional means of collecting signatures
Alternatives Considered
DocuSign
