Less Annoying CRM Information Reviews & Insights

Score9.7 out of 10

59 Reviews and Ratings

Overview

Synthesised from 8 reviews | Last Published May 26, 2026

Less Annoying CRM is primarily utilized by organizations for comprehensive client and contact management, addressing the business problem of disparate data and inefficient tracking. In TrustRadius reviews, its effectiveness in managing client interactions, opportunities, and calendars is widely cited. Reviewers frequently highlight its ease of use and simplicity, which aids adoption, and its customization options for tailoring workflows, often replacing multiple separate systems.

Reviewers also noted the availability of integrations with other services as a beneficial aspect. However, limitations in customization and reporting features, particularly for pipelines and data presentation, were frequently mentioned, with three of eight reviewers seeking more control. Some users also desired expanded search and navigation functionalities. Overall, reviewers report a positive influence on business objectives, primarily through significant time savings and improved operational clarity, leading to increased productivity.

Pros

Responsive and high-quality customer support
Intuitive interface facilitating efficient information entry
Effective tracking and organization of client details and opportunities
Customizable categories and labels for contacts and workflows
Integrations with other business services

Cons

Limited customization options for pipelines and data presentation
Restricted reporting features for deeper analysis
Less intuitive search and navigation functionalities
Absence of robust financial tools within the platform
Limited options for bulk actions in contact management

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Less Annoying CRM Reviews

6 Reviews

InformationComputer Software1Publishing2Information Services1Music1Media Production1

Insurance Information and First InfoSource

Rating: 10 out of 10

Incentivized

June 2, 2025

Use Cases and Deployment Scope

Less Annoying CRM simplified the CRM process removing so much of the unnecessary project analysis and projections giving us the needed client and prospect tracking. Less Annoying CRM is not intimidating to our staff and is easy to learn and get jump started. Meanwhile, the support staff is unbelievably responsive and helpful.

Pros

Answer to email questions within minutes.
Easy to schedule one on one phone calls.
Fantastic and concise technical support by email or by quality and informative articles.

Cons

Less Annoying CRM has not been found to be lacking in anything thus far.

Likelihood to Recommend

We have not tried to do any projections as we use the system for client and lead tracking, so it has more than met our expectations. It is easy to extract data from the online system and even though they do not have a traditional IOS App they have a system in place that is quite adequate. We enjoy the Outlook email and calendar integration.

Bob Hastings

CEO in Professional Services at Insurance Information Services, Inc. (Information Services, 1-10 employees)

Vetted Review

2 years of experience

Don't look any further than this CRM

Rating: 10 out of 10

Incentivized

May 12, 2025

Use Cases and Deployment Scope

I use Less Annoying CRM every day — I genuinely can’t do without it. As someone who manages publicity, marketing and custom campaigns across multiple clients in publishing, bookselling, and libraries, I need a system that’s flexible, easy to use, and affordable. Less Annoying CRM is all that and more. What I love most is how customisable it is. I’ve created fields specific to my workflows, set up pipelines for different campaign stages, and use the reporting tools to track progress and share updates with clients. I can log emails, add notes and files, and quickly see the full history of every contact I’ve worked with. It’s intuitive, reliable, and backed by excellent customer support. I’ve worked with larger, more expensive systems in the past, but none have been as effective or user-friendly as this. For small businesses — and honestly, for big ones too — Less Annoying CRM is the best solution I’ve found.

Pros

customisation
easy-to-use interface
reporting & tracking pipelines

Cons

Just changes in some reports to pick up custom fields
Bulk imports of pipeline changes for new contacts

Likelihood to Recommend

It’s perfect for small businesses where you need accountability, flexibility, and simplicity without a huge learning curve or cost. It's not easy for me to describe a scenario where it is less appropriate without being in that space. Perhaps complex enterprise sales teams with deep automation needs or multi-user teams needing advanced permissions and segmentation. But for individual consultants or small teams, it’s more than enough.

Rachael McDiarmid

Director in Marketing at RM Marketing Services (Publishing, 1-10 employees)

Vetted Review

6 years of experience

Looking for a Great and Easy CRM - Use Less Annoying CRM!

Rating: 9 out of 10

Incentivized

January 22, 2025

Use Cases and Deployment Scope

I am a Forever Consultant and Less Annoying CRM (LACRM) works with Forever to integrate my sales and customers in a seamless manner. Customer Service is fantastic at Less Annoying CRM. The training videos are also well laid out and informative. Linking with my calendar and setting up text alerts along with morning email reminders on the days activities is a great feature to keep me on track with my customer's needs.

Pros

organization
customer support
training
alerts

Cons

always work on improving the user interface to make it easier to use.

Likelihood to Recommend

I have only ever used a couple of CRM's before, so I don't know what I don't know, but Less Annoying CRM is very user friendly and customer support is fantastic!

Carey Brentlinger

Memory Keeping and Photo Organization Coach in Professional Services at Forever (Computer Software, 51-200 employees)

Vetted Review

1 year of experience

Verified on LinkedIn

Less Annoying CRM is truly Less Annoying!

Rating: 10 out of 10

Incentivized

November 3, 2023

Use Cases and Deployment Scope

I love Less Annoying CRM. My favorite part of it is their customer service. You can always find the personal help you need. As a songwriter, I have to track multiple co-writers, songs, and projects. Because I can attach files, emails, notes, calls, and other information to a record in the database, Less Annoying CRM makes it easy to have ALL the contact information about a given co-writer/group/song/project at my fingertips at all times. I love the way it integrates with my Google calendar. I really like the pipelines! Simple to learn and use, it helps me stay much more organized than I used to, and it costs a fraction of what other CRMs cost. I don't have a team to work with, however, I can see where this app could be very helpful if I were still a program manager working closely with a group of 11 employees to manage a 300-person team. So I'd definitely recommend it to companies with a larger team. Simple to learn and implement. A lifesaver for anyone who has a LOT of people or projects to manage, and who needs to keep good track of contacts made.

Pros

Since an update in early 2023, became even more awesome than ever. Workspace is now more customizable, and the overall workflow is much more smooth.
Easy to read and edit contact info (can add/customize fields easily, so you're not limited in the types of info that you keep for your contacts. For example, in songwriting, each writer has an IPI Number to identify them, and I was able to create an "IPI Number" field to track that number for each contact!
Easily attach an event (calendar item), task, group, file, relationship, lead, status, or pipeline to any contact.
Pipelines are custom workflows you can set up to track any sort of progress you'd like to track. I can make a pipeline (workflow) called "Song" for example and customize it to reflect all the stages of finishing a song, so I can easily see how much progress I've made toward finishing a song.
The reports are totally awesome.

Cons

I would love to see the ability added to "view" the contacts from your Less Annoying CRM while not connected to the internet. However, I super-love Less Annoying CRM even without this feature.
A Less Annoying CRM app for my phone would be awesome, however, there is already the ability to access Less Annoying CRM from my phone because their website is mobile-friendly. It works just fine!

Likelihood to Recommend

I already mentioned some specific scenarios in the earlier parts of my review. I'd say that my best experience has been Customer Service. When I was first using Less Annoying CRM and had NEVER BEFORE used any sort of CRM, I was intimidated. Surprisingly, the company had a customer service phone number as well as a way to email them. I contacted them for help initially. They were quick to respond, and were willing to set up appointments to walk me through the setup process. But it was SO EASY! They have been available, friendly, and helpful, every time. They also have a video series that is super-helpful when you're first learning how to use the CRM.

Carolyn Cates

Songwriter at Carolyn Cates Music (Music, 1-10 employees)

Vetted Review

2 years of experience

View profile

Really like using Less Annoying

Rating: 10 out of 10

Incentivized

February 10, 2023

Use Cases and Deployment Scope

I use Less Annoying (LA) to manage contacts, track sales leads and house documents such as proposals, purchase orders and contracts. I also use it for client notes that I reference over time, and task management to schedule next steps with contacts or clients.

Pros

Easy easy new contact, company and sales lead entry. Intuitive, easy to read and used. It's clearly designed with the salesperson in mind. There are not a lot of extra functionality that's not needed.
Very easy to run reports, use filters and download reports
Every time I've needed customer support it has been fast, effective and very friendly.
At $15/seat it's a great price for a small business
It's very easy to send an email from LA and have it captured in the contact profile. Much easier than when I've tried to do the same in Salesforce.

Cons

A couple times I've not been able to remove a document from a profile. I'm sure it's possible but it wasn't obvious when I clicked the document. There wasn't a delete option for example.

Likelihood to Recommend

Extremely well suited for managing a sales person's contacts and leads. Excellent for managing activities through the task function.
Does not have an option (as far as I know) to create proposals or invoices. That would be nice for a flow through from end to end of our company.

Stacy Feeney

Sales in Corporate at CompanyWeek (Media Production, 11-50 employees)

Vetted Review

2 years of experience

Less Annoying CRM is the perfect description!

Rating: 10 out of 10

Incentivized

February 2, 2017

Use Cases and Deployment Scope

We use Less Annoying CRM across our sales department. Each team member has their own log in to control their leads and follow up. Less Annoying CRM has allowed me as the Director to monitor my sales team, stay in contact using the calendar and organize my leads.

Pros

Ease of use (adding, uploading from other programs, running reports)
Daily reminder of your tasks
Being able to group leads helps segment your contacts

Cons

Discount for multiple members on an account

Likelihood to Recommend

Less Annoying CRM works well for my medium size business. I am able to assign users for each of my sales reps and as the director, I am able to see their accounts as well. This has allowed us to maximize our time, keep tabs on follow-up, segment our leads for quick reporting.

Paula Darnell

Founder and CEO in Sales at Books By The Bushel, LLC (Publishing, 1-10 employees)

Vetted Review

1 year of experience

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Less Annoying CRM is truly Less Annoying!

Rating: 10 out of 10

Incentivized

November 3, 2023

Use Cases and Deployment Scope

Pros

Since an update in early 2023, became even more awesome than ever. Workspace is now more customizable, and the overall workflow is much more smooth.
Easy to read and edit contact info (can add/customize fields easily, so you're not limited in the types of info that you keep for your contacts. For example, in songwriting, each writer has an IPI Number to identify them, and I was able to create an "IPI Number" field to track that number for each contact!
Easily attach an event (calendar item), task, group, file, relationship, lead, status, or pipeline to any contact.
Pipelines are custom workflows you can set up to track any sort of progress you'd like to track. I can make a pipeline (workflow) called "Song" for example and customize it to reflect all the stages of finishing a song, so I can easily see how much progress I've made toward finishing a song.
The reports are totally awesome.

Cons

I would love to see the ability added to "view" the contacts from your Less Annoying CRM while not connected to the internet. However, I super-love Less Annoying CRM even without this feature.
A Less Annoying CRM app for my phone would be awesome, however, there is already the ability to access Less Annoying CRM from my phone because their website is mobile-friendly. It works just fine!

Likelihood to Recommend

Carolyn Cates

Songwriter at Carolyn Cates Music (Music, 1-10 employees)

Vetted Review

2 years of experience

View profile