Laserfiche

Score8.2 out of 10

97 Reviews and Ratings

What is Laserfiche?

Laserfiche has two main editions: Rio and Avante: Laserfiche Rio is designed to meet the needs of large organizations that have more than 100 users. It combines content management functionality with business process management (BPM), security and auditing, unlimited servers and a thin-client interface. Add-ons include records management functionality, public Web portals and production-level document capture and processing. Laserfiche Avante is an ECM suite for small to medium organizations with fewer than 100 users. It combines content management with workflow tools that automate business processes. Built on the Microsoft platform, Laserfiche Avante allows users to drag and drop e-mails from Outlook® into Laserfiche.

Categories & Use Cases

Media

Screenshot of Laserfiche Records Management

Screenshot of Change of Major/Minor Request created with Laserfiche Forms

Screenshot of Student Information Sheet created with Laserfiche Forms

Screenshot of Laserfiche Quick Fields Scanning

Screenshot of Laserfiche Mobile Repository

Screenshot of The Laserfiche home screen is an intuitive starting point where users can access their open tasks, starred documents, forms and more.

Screenshot of Creating and automating forms is a breeze with our easy-to-use software.

Screenshot of Access a centralized repository from any web browser using the Laserfiche web client.

Screenshot of With Laserfiche, you can easily access business process metrics to identify bottlenecks and assess process health.

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Screenshot of Laserfiche Records Management

Content capture & imaging
The system supports the digitization of content.
Category average: 8.5
Records management
Secure, policy-controlled and compliant storage, retrieval and production of records, transactional or otherwise.
Category average: 7.9
Security, risk management & information governance
Security controls with rules, policies, and permissions defining and delimiting access to content and records. This is a core feature, and a necessity for enterprises.
Category average: 8.2

Enterprise content collaboration
ECM support file and content sharing within the enterprise, or integrate with preferred collaboration software or modules. May also be referred to as social intranet.
Category average: 7.9
Mobile support
Repository access from mobile devices
Category average: 6.5
Integration
Integration with 3rd-party systems like ERP, SCM, or CRM
Category average: 8.1

Verified User

Employee (1001-5000 employees employees)

Use Cases and Deployment Scope

Laserfiche is used to sign, review and process official forms and documents. This is used for employment contracts, student service forms and other official documents for legal purposes. Laserfiche is also used for official forms by HR for different types of PTO, Leave and additional resources. All forms are signed with digital signatures and assurances.

Pros

Ease of use
Efficiency
Accessibility
Organization
Records keeping
Tasks and processes

Cons

More options for organization on menu tab
Updated user interface without losing ease of use factor

Return on Investment

Help with organization
Ease of use for forms, documents and contracts
Efficiency for tasks
No real learning curve for usage

Usability

Alternatives Considered

Skyward Student Management System

Other Software Used

Skyward ERP, Skyward Student Management System, Minga, Adobe Illustrator CC, Google Classroom

Florante Roa View profile

Director, Systems Management & MIS Operations in Information Technology at College of the Desert (501-1000 employees employees)

Use Cases and Deployment Scope

The latest version of LF is a lot stable and dependable. Bug fixes have been applied and there are no known new bugs or issues. Performance and system response time were also improved.

Pros

Licensing
Forms and Workflows
Logins

Cons

SSO / Logins
Forms
Workflows
Archiving

Return on Investment

Licensing structure is very expensive
Overall Support and Maintenance fee - expensive

Usability

Alternatives Considered

DOCUBASE and 11:11 Solutions for AWS

Stephen Green View profile

Accreditation Manager at Department of Public Safety, Police Technical Services Division (51-200 employees employees)

Use Cases and Deployment Scope

As a municipal law enforcement organization, we have found Laserfiche very useful both internally and in support of our outreach efforts with the public. Internally, we have developed forms that streamline repetitive reporting tasks while reducing the number of manual user inputs that are required. The forms are flexible to meet our needs, and we have developed a process that utilizes prefilling the most common and preferred responses on some forms so that users only have to make changes to the form where something out of the ordinary has occurred. When those responses are populated, the form can be set to open another dialog box to allow the user to elaborate on what happened. Once a form is complete, the submit button sends a PDF image to the selected addresses. Simple and reliable. For our public users, we are able to post the link to a Laserfiche form which allows the citizen to submit information or queries simply without having to print a form, scan, or mail a form in multiple steps. The simple interface greatly increases the instances of form submission. Overall, we are very happy and continuing to find new ways to leverage the product.

Pros

Automates routine reports that do not need to be entered into our formal reporting system.
Allows for anonymous submission of complaints or tips from the public.
Creates a neatly and efficiently organized record of an incident through the use of checkboxes and short answers instead of a long narrative.

Cons

Would like Laserfiche to be able to send forms to an internal share drive folders on our network.
Would like the report output to be in a format that can be amended without requiring additional software.
Would like submitters to be able to add their email address to the routing of a form prior to submitting.

Most Important Features

Flexibility in the design of the forms.
Ability to send to multiple email addresses with the click of one submit button
Ease of use for the members submitting the form to create a clear and accurate record.

Return on Investment

Has allowed us to move some legacy paper reporting to an automated process to create direct digital records without the need to scan or manually input data.
Has greatly improved compliance by making it easier for users to complete the reports.
Has reduced the amount of time users spend on creating and submitting reports.
Has eliminated lost or misrouted reports.

Alternatives Considered

Microsoft Office 2016 (discontinued)

Other Software Used

Adobe Acrobat Reader DC, Microsoft 365 (formerly Office 365)

Rashad Guliyev View profile

Junior Specialist in Corporate at Ziraat Bank Azerbaijan OJSC (1001-5000 employees employees)

Use Cases and Deployment Scope

Document management service is the leading one that we benefit from using Laserfiche. Besides, it provides amazing analytics that enhances our transformation to the digital world as digital transformation is our company policy for the next 5 years. it enabled the centralized document management system that prevents the waste of time, ineffective effort direction to things could be solved with process automation.

Pros

Document management.
Process Automation.
Integrations.

Cons

UI could be challenging sometimes.
Tutorials are not free.
Sometimes crashes while using.
Pricing policy.

Most Important Features

Digital storage.
Organizing the documents effectively.
Reporting.

Return on Investment

It hugely contributed to our digital transformation process.
Cut in cost as it provides the modern perspective in the document managements.
Via reports, the software shed light on our way to effectively manage.

Alternatives Considered

DocuWare

Other Software Used

Oracle FLEXCUBE, Cisco 5500 Series Network Convergence System (NCS 5500), Wrike

Yash Bhardwaj

Applications Engineer in Engineering at Rays Tek (1-10 employees employees)

Use Cases and Deployment Scope

Laserfiche provides capabilities ranging from records management to document routing, electronic forms, and digital signatures. It is a powerful solution that enables my entire enterprise. Its intuitive user interface allows my users to quickly adopt and use the software, speeding acceptance and minimizing the IT support, as nowadays nobody wants IT to support, as they are very expensive.

Pros

Helps in vendor and contract management.
Helps in records management.
Streamlines travel and expense management.

Cons

They can work more on the integration part, they can surely allow users to integrate with many other applications as well.
They can reduce the overall cost of ownership
They can try and work better towards providing new releases faster to users.

Most Important Features

Correspondence management is very helpful.
Helps in invoice processing.
Also great help in Human Resources onboarding.

Return on Investment

It has all positive effects, has improved the Onboarding process for the HR department.
The built in security is very good for us as users.
Fully customizable, read-only public Web portals, with unlimited public.
Portal licensing.

Laserfiche

What is Laserfiche?

Categories & Use Cases

Media

Key Features

Top Performing Features

Content capture & imaging

Records management

Security, risk management & information governance

Areas for Improvement

Enterprise content collaboration

Mobile support

Integration

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