Lane Four Reviews & Insights

Score7.1 out of 10

2 Reviews and Ratings

Community insights

TrustRadius Insights for Lane Four are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Valuable Automation: Users find LaneFour to be a valuable tool that automates previously manual processes, improving efficiency. They appreciate the lead assignment feature, which facilitates easy distribution of leads to their team without manual intervention. The duplicate rules and analytics feature helps maintain a clean database.

Robust Lead Routing: LaneFour's lead routing and lead-to-account matching features receive high praise from users. They describe the conversion and routing process as easy and seamless, eliminating the need for coding. Users value the flexibility and power of the lead routing and dispatch engine, including features like SLA tracking and lead conversion.

Responsive Customer Support: Users highly commend LaneFour's customer support team for being responsive, helpful, knowledgeable, and consultative. They provide quick responses to user requests, questions, and concerns. Users have a positive working relationship with the support team who are open to customer suggestions for improvement.

Lane Four Reviews

1 Review

Lane Four for routing

Rating: 7 out of 10

Incentivized

June 20, 2022

Use Cases and Deployment Scope

We use Lane Four for internal routing - account distribution, implementation projects, assignments, etc. The business problems that Lane Four solves for are basically manual workflows being handled by the platform eliminating human error and assigning to the correct teams and business units to accounts and projects. For the most part this product solves the need intended.

Pros

Routing
Project assignment
Salesforce integration

Cons

Sometimes a project remains unassigned
Often there are routing issues
I don't get notifications if an account has been assigned to me

Likelihood to Recommend

Lane Four is very well suited for high velocity sales, success, support and implementation teams. Using Lane Four helps our business units with organization and planning for onboarding handoffs and project management scenarios. It can be random at times and I often don't trust that it is distributing accounts and projects evenly across teams.

Dane Fairfield

AE in Sales at Carta (1001-5000 employees)

Vetted Review

2 years of experience