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KronoDesk Reviews & Insights

Score6.9 out of 10

8 Reviews and Ratings

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Community insights

TrustRadius Insights for KronoDesk are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Excellent Support for Customers: Users have praised kronodesk for its excellent support system, allowing them to easily raise issues with agents. This has been mentioned by multiple reviewers, indicating that the software effectively facilitates communication between customers and support staff.

Diverse Functionality: Reviewers appreciate the diversity offered by kronodesk, which allows them to multitask in different directions. This suggests that the software offers a wide range of features and functionalities that cater to various needs.

User-Friendly Interface: Users have found kronodesk's user interface to be astonishingly friendly and surprisingly easy to use. This positive feedback implies that the software has an intuitive design, making it effortless for users to navigate and efficiently perform tasks.

KronoDesk Reviews

1 Review

KronoDesk as solid KnowledgeBase

Rating: 10 out of 10

Use Cases and Deployment Scope

It is used as a general communication and issue tracking tool, so that nothing intended to be changed gets lost and is a very practical knowledge base.
The integration with Spira-tools is a welcome and practical to track incidents and test information, which are the basis of many of the issues, tracked in KronoDesk.

Pros

  • As a system architect I have a clear overview of open issues through clear issue description and assignment to developers.
  • The overview and tracking are most important to me.

Cons

  • The possibility to create a system/subsystem/component/interface tree of the system landscape, to be used to more detailed issue associations and subsequent detailed planning and monitoring of issues.
  • A quick issue entry with the most important information would be helpful.
  • A "live" report that can contains my current "hot" issues would be helpful.

Likelihood to Recommend

I advise my customers to use it for all issue tracking, in business development as well as in business operations. An interface to operational systems is therefor very helpful and enlarges the value of the KronoDesk knowledge base, provided that this information is "open" to all users of all departments.
PA
Peter A.A.M. Maas
Senior System Architect in Information Technology (1-10 employees)
Vetted Review
Reseller
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