Good for Sales and Support teams
Use Cases and Deployment Scope
I have heard they are also launching bulk SMS, which I guess will be another great feature for outreach.
Pros
- Ability to do live monitoring of calls whenever I need to provide real time feedback to my team members as it also ensures smooth interaction
- Liked the option of auto-transcription whenever I am in a hurry and need just basic transcript of what happened on the call
- Call Analytics is also great for you to help identify trends, and get some granular data points for making some strategic decisions
Cons
- Integration with Salesforce isn't there, which I believe every software must have these days.
- No bulk SMS feature
Likelihood to Recommend
For me in sales it helps with live monitoring, auto-transcript of calls, call tagging etc.
