TrustRadius: an HG Insights company

Korero

Score8.9 out of 10

4 Reviews and Ratings

What is Korero?

Korero is designed to be a one stop solution for Customer Relationship Management, Collaboration and Communication combined with Automation features to empower and make your sales team highly effective and productive. Primarily focused on the B2B and Small & Medium Enterprises sector, Korero boasts a simplified User Interface for a great User Experience.

Korero is available as a Software as a Service solution – pay as you go, cloud enabled with an omnichannel presence (Android version available on Google Store) – access anytime, anywhere on multi browsers and multi devices.

1. Out of the box use

* Korero comes pre-configured with a set of processes, dashboards, built-in analytical tools (KPIs) and number of features and functionalities for enterprises / start ups with a geo footprint can get started in minutes.

2. Customer journey integrated with Task / Approval management

* Workflows integrated with Sales processes, configure tasks and approvals, associate service level agreements for each activity to accelerate opportunity closure.

3. Automation adds value to business,

* Configure processes using rules and automate repetitive processes, emails, notifications & approvals for improved productivity.

4. Partner and Supplier Management



* Collaborate with internal users from other than sales functions and external parties in a secure manner to accelerate opportunity closures.


Media

Out-of-the-box Analytics - Pre configured Key Performance Indicators, Configurable Fiscal period settings, Real time Business performance reports for CEOs & Sales leaders
Workflows integrated with Opportunity lifecycle,  ensures task governance  to deliver high quality quotes
Approvals management - Easy configuration of processes for managing Approvals
Perspectives view - Tile layout with analytics presented on Click of Pulse
Collaboration - Break the Silos - include users from other functions / disciplines, also extend invite to your alliance partners as collaborators
Automation of Leads management and distribution
Mobile view

1 / 7

Top Performing Features

  • Integration with email client (e.g., Outlook or Gmail)

    Users can perform tasks within their inbox, such as logging emails, creating contacts, and creating events.

    Category average: 7.8

  • Task management

    This includes the ability to plan, track, collaborate and report on tasks.

    Category average: 8.4

  • Scripting environment

    Technical users can write, run, and test scripts that automate common tasks or business rules via a standard or vendor custom programming language.

    Category average: 7.4

Areas for Improvement

  • Quote & order management

    Users can create, process and fulfill price quotations and sales transactions.

    Category average: 7.7

  • Help desk management

    This includes trouble ticketing, knowledge base, self-service, and service level agreement (SLA) management.

    Category average: 8.2

  • Social data

    The software can integrate data and conversation histories from customers’ social profiles. This may also involve enhanced listening features such as sentiment tracking.

    Category average: 6.6

A CRM and Recruitment platform that made recruiting more rewarding

Pros

  • Customization of fields as per individual needs
  • Reasonably priced
  • Sales and new business analysis can be well tapped
  • Recruiting software works amazing as all small details are very well incorporated

Cons

  • Social media integration is needed
  • There is room for integration with many HR applications to make it more beneficial for HR professionals
  • Payroll integration is something I missed but got to know it’s on the cards, so coming soon probably

Return on Investment

  • It has saved me a lot of time by putting my manual work on automation mode
  • My billings to the client are now streamlined
  • The recruitment process at every stage has become more handy
  • The pandemic time has hit the ROI but Korero has just impacted my time in business positively

Alternatives Considered

Bullhorn ATS & CRM, Recruitee and Sage HR (formerly CakeHR)

Usability

The most user friendly CRM.

Pros

  • User friendly
  • Great support
  • Very affordable
  • Simple to use

Cons

  • List of updates in details

Return on Investment

  • Business Process can be automated
  • Less investing employees

Alternatives Considered

SuperOffice CRM, Exact Global and Exact Online

Other Software Used

Exact Global, Exact Online, Korero

Usability

Best CRM solution to boost your sales productivity

Pros

  • Mapping customer journey
  • Workflow automation
  • Advanced data security

Cons

  • UI and UX
  • They provide good support but it can be improved

Return on Investment

  • Increased sales' achievements by considerable number

Usability