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Kore.ai

Score6 out of 10

7 Reviews and Ratings

What is Kore.ai?

Kore.ai Experience Optimization (XO) Platform is a conversational AI platform for enterprises that automates and optimizes CX and EX. The platform includes tools to design, test, train, deploy, analyze, and manage Intelligent Virtual Assistants. The Multi-engine NLP technique and intelligence capabilities of the platform are designed to understand the user's intent and give rapid resolution. Using the no-code capabilities, users can create conversational experiences without writing code; deploy them on 35+ voice and digital channels in 100+ languages. Pre-built connectors and templates for common enterprise systems minimize time-to-market.

As an enterprise conversational AI platform , the solution helps enterprises automate business voice and digital interactions that deliver extraordinary experiences for their customers, contact center agents and employees worldwide. The vendor boasts more than 200 global 2000 companies as users of Kore.ai’s experience optimization (XO) platform to automate their interactions and achieve extraordinary outcomes for over 200 million users worldwide.

Videos

Screenshots

Screenshot of Conversation Driven Dialog Builder - When fed user and IVA interactions as messages,  the platform automatically converts them into executable dialog tasks, making it easier for non-developers to build sophisticated IVAs.
Screenshot of Explainable AI - Debugs the logic behind AI, generating information to make necessary changes, and fine-tune the performance.
Screenshot of the UI to train the IVA for intents, entities, synonyms, and traits
Screenshot of analytics to track intent recognition rate, successful/unsuccessful interactions, dropoffs, popular channels and languages, NLP metrics, conversation flows and other critical metrics.

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Screenshot of Conversation Driven Dialog Builder - When fed user and IVA interactions as messages, the platform automatically converts them into executable dialog tasks, making it easier for non-developers to build sophisticated IVAs.

Product Demos

Technical Details

Technical Details
Deployment TypesOn-Premise, SaaS
Operating SystemsWindows, Linux, Mac
Mobile ApplicationNo
Supported CountriesNorth America, Europe, APAC, Middle-east, South Americs, Africa
Supported Languages100+ Languages

FAQs

What is Kore.ai?
Kore.ai Experience Optimization (XO) Platform is a conversational AI platform for enterprises that automates and optimizes CX and EX. The platform includes tools to design, test, train, deploy, analyze, and manage Intelligent Virtual Assistants.
What are Kore.ai's top competitors?
IPsoft Amelia, Yellow.ai, and Rasa are common alternatives for Kore.ai.