Koncert

Single line dialing

Calls are dialed on a single line.

Double line dialing

Calls are dialed on two lines simultaneously.

Triple line dialing

Calls are dialed on three lines simultaneously.

Call into server with landline

Salespeople use their own landline phone to connect to the dialer and take calls.

Call into server with VoIP "soft phone"

Salespeople can use VoIP telephony business phones to connect to the dialer and take calls.

Call into server with mobile phone

Salespeople can use cell phones to connect to the dialer and take calls. (May be a mobile app.)

Predictive dialer

Dials multiple numbers at once; connects the salesperson if a live speaker answers.

Power dialer

Dials one number at a time; automatically dials the next number if the call is not answered by a live speaker.

Contact preview

Users can view information about the contact they’re calling; aggregated contact information pops-up to provide context for the sales call.

Dialer-CRM integration

Dialer software integrates to users’ CRM system to pull in contact information and/or add information about calls into CRM records.

Dialer integration to social media

Dialer integrates to social media to pull in background info on contacts from social profiles

SI database integration

Dialer integrates to third-party databases for additional sales intelligence information, such as Data.com

Call notes & tags

Users can take notes and create tags based on phone conversations; used for organizing/prioritizing contacts and contributes to SI.

Automatic call logging

Dialer automatically logs all calls (successful/attempted).

Outbound dialing

Allows reps to quickly and automatically make outbound sales calls based on call lists.

Inbound routing

Routes inbound calls, often callbacks, to agents based on availability and/or expertise or existing relationships.

Custom caller ID

Users can customize the caller ID that will appear to recipients; often, this can automatically show a number with a local area code, or at least a non-800 number.

Click-to-call

Users can click on phone numbers on the computer (in contact records and other contexts) to call a specific person without manually dialing.

Recorded voicemail drop

Users can pre-record voicemails and click to drop the voicemail if an answering machine, rather than a live person, picks up. Meanwhile, the dialer will move on to the next number on the list so that the salesperson does not need to wait for the message to finish playing to start talking to another contact.

Dialer contact import

Easy to import contacts, leads, etc. Contacts may be uploaded via spreadsheets, or pulled in from CRM systems or lead submission forms on a website.

Campaign & list management

Users can create and modify contact lists/calling campaigns.

Sales emails

Includes email functionality for nurturing warm leads or contacting people who were unavailable via phone. Emails can be sent within the dialer software interface.

Follow-up calls

Users can schedule/automate follow-up calls for recipients who did not answer, or who indicated that a follow-up call was necessary.

Appointment scheduling

Users can schedule appointments and manage appointments including time slots.

Calendar sync

The dialer software syncs with electronic calendars, such as Google Calendar and Outlook.

Dialer reporting & analytics

Includes dashboards and/or functionality for generating reports on dialer speed, call/list success rates, sales performance, etc.

Dialer call recording

The dialer software allows phone conversations to be recorded.

Dialer call monitoring

The dialer software allows phone conversations to be monitored for coaching purposes; related to sales performance management.

Dialer compliance

The software supports FTC regulations around time zones and dropped calls.

Quick Connect - Other parallel dialers suffer from a long lag when a call is connected. Koncert's Al-powered Quick Connect allows for seamless conversations to give reps a fighting chance at setting a meeting when they are connected to their prospect. We achieve Quick Connect with ultra-low latency by embedding our own phone tech and Al in one network, that is, we don't use telephony APls offered by companies like Twilio or Vonage as used by our competition.

Automated Local Presence - Koncert helps sales reps get better connect rates. Most people are more inclined to pick up local calls because a local call could be from the doctor, school, mechanic etc. Local Caller IDs are automatically selected based on prospect’s area code yielding industry leading pick-up rates that beat the competition.

Automated Caller ID Health - Most outbound calling teams struggle with low connect rates because their phone number is showing up as SPAM on the prospect’s Caller ID. With Koncert’s Device Cloud and Heat Map, we automatically manage Caller IDs to ensure bad Spam numbers are cleaned or removed so your best prospect isn’t avoiding your rep’s call.

Better CX Through Anti-Call Blasting - Koncert's AI Parallel Dialer dials multiple prospects at a time but dials only one phone number for a given prospect. Unlike competitors, we stay away from simultaneously dialing multiple phone numbers associated with a prospect (aka Call Blasting). This improves customer experience and yields more conversations with better outcomes.

Parking Lot - Koncert ensures reps are not wasting dials calling the same “bad numbers”. That old fax machine isn’t going to pick up no matter how many times you call it. Parking Lot quarantines bad numbers so your team can focus on the legit ones.

Remote Salesfloor - Do a call blitz or a ride-along as if you were in the office. Reps gain motivation and learn from each other. More togetherness helps improve adoption and effectiveness.

Remote Coach - When a team is calling at scale, managers need to access live calls and call recordings. Remote Coach gives managers the ability to surf through live calls or listen to call recordings filtered by day, rep or even call disposition. Remote Coach allows you to hear what isn't working and fix it or hear what is working and share it with your team.

Customer Success (CS) - Our Customer Success (CS) team knows user adoption is key for success. Our CS team goes above and beyond mere perfunctory calls, committed to ensuring every client derives maximum value from our AI Parallel Dialer platform and helps them optimize to get the best results and ROI.

Analytics - Managers love Koncert analytics. Take a quick look at your team or drill down on specific calls or a particular rep. Koncert Analytics helps managers better manage their team and their data to quickly identify issues and opportunities to improve team performance.

Security & Compliance - SOC 2 Type II certified. GDPR compliant. Features to stay TCPA compliant.