KnowBe4 Security Awareness Training Professional, Scientific, and Technical Services Reviews & Insights

Score9.3 out of 10

1,089 Reviews and Ratings

Community insights

TrustRadius Insights for KnowBe4 Security Awareness Training are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Notifications for Assigned Trainings: Users have appreciated the helpful notifications for assigned trainings, finding them valuable in tracking required modules and staying up-to-date on essential learning tasks. These timely reminders ensure users do not miss important training deadlines.

Interactive Learning Experience: Reviewers have highlighted the interactive elements of KnowBe4's training as engaging and memorable, enhancing user retention of crucial cybersecurity concepts and best practices. The interactive features make the training sessions more enjoyable and effective.

Comprehensive Content Coverage: Customers have praised KnowBe4 for offering comprehensive content on a wide range of cybersecurity threats like phishing attacks, social engineering tactics, and malware risks, demonstrating a commitment to thorough security education. The detailed coverage helps users understand various threats comprehensively.

KnowBe4 Security Awareness Training Reviews

80 Reviews

Professional, Scientific, and Technical ServicesLaw Practice7Legal Services12Accounting4Architecture & Planning4Information Technology & Services35Management Consulting1Marketing & Advertising3Design2Research2Computer & Network Security5Veterinary1Human Resources4

Videos

Knowledge to the rescue.

Rating: 10 out of 10

Incentivized

August 20, 2025

Use Cases and Deployment Scope

Preventing major risks to our company requires users to understand the potential threats we face, how we could be targeted, and how to protect both themselves and the organization. KnowBe4’s awareness training is essential to ensure all users stay informed and prepared.

Pros

Global company risk.
Improved Phishing campaigns.
Improved Training campaigns.

Cons

More constantly updated content.
Following the risk behaviour of users out of the box.
More languages on all content.

Likelihood to Recommend

Preventing major risks to our company requires our users to be aware of potential threats, understand how we could be targeted or attacked, and know how to protect both themselves and the organization. KnowBe4’s security awareness training is essential to ensure all users remain informed and up to date always.

João Paulo

Chief Information Security Officer in Information Technology at Threatvector (Computer & Network Security, 11-50 employees)

Vetted Review

5 years of experience

View profile

KnowBe4 Security Awareness Training Review

Rating: 10 out of 10

Incentivized

July 23, 2024

Use Cases and Deployment Scope

We use KnowBe4 Security Awareness Training to train users monthly for real world scenarios. This product addresses the issue of a lack of security awareness with our uses. Using this, we have the opportunity to train all of our users with a convenient and reliable method.

Pros

Monthly Phishing tests
Initial security training
Tracking of users who have/haven't completed training.

Likelihood to Recommend

We have had cases in which users have questioned whether or not to use the phish button. In those cases they have called the help desk or just used the Phish button. Before the trainings, there were a lot more instances of clicking bad actors.

Verified User

Employee in Information Technology (Law Practice company, 201-500 employees)

Vetted Review

3 years of experience

Review

Rating: 7 out of 10

Incentivized

July 19, 2024

Use Cases and Deployment Scope

Security Training
Phishing Campaigns

Pros

Training Content Options
Ease of use
Phishing Template options

Cons

Reporting
Tracking scores (how many attempts until user passed 80% requirement), what questions did users have most issues with etc.

Likelihood to Recommend

Excellent for security training, content options and ease of use as an admin to create these and issue out company wide. Same for Phishing. Our phishing campaigns have become much stronger since KB4 expanded your template options.

Verified User

Engineer in Information Technology (Human Resources company, 1001-5000 employees)

Vetted Review

3 years of experience

Great product

Rating: 9 out of 10

Incentivized

July 18, 2024

Use Cases and Deployment Scope

we use the phishing report button the most, and that is a cornerstone for our end user security. we also use the phishing campaigns the for monthly tests. we also use our rating against industry competitors as a guideline for what we need to improve on. I specifically like the reporting from each campaign, and being able to see who opened, clicked, and reported the messages helps us guide training to specific users.

Pros

training
real time reporting
being able to use reported emails as templates for campaigns.

Cons

I would like to see features utilizing AI deep fakes
voicemails, or vishing
real time email help

Likelihood to Recommend

they use real emails for phishing training purposes and that helps less technical users see what can happen, In my opinion they are getting a bit stale and I would like to see some more believable templates or methods targeted at higher level employees or executives but for the average end user it is very good and very applicable

Verified User

Analyst in Information Technology (Accounting company, 501-1000 employees)

Vetted Review

2 years of experience

Great solution for organisations

Rating: 10 out of 10

Incentivized

July 17, 2024

Use Cases and Deployment Scope

We run continuous voluntary awareness sessions, and then also two compulsory awareness trainings per year to keep user educated and engaged on IT Security, phishing, and fraud.

Pros

Automation and scheduling of training
Automation and scheduling of phishing simulations
Phish Alert Button in Outlook
Variety of awareness material and content

Cons

Searching for users in the phishing simulation reports

Likelihood to Recommend

KnowBe4 Security Awareness Training is really well suited to provide continuous awareness to our employees, first with the training and awareness material, and then also verifying the effectiveness with the phishing simulations. The EEC Pro Analysis is also of great value.

Verified User

C-Level Executive in Information Technology (Information Technology & Services company, 5001-10,000 employees)

Vetted Review

5 years of experience

Great Product, Great Support, Great Outcome

Rating: 9 out of 10

Incentivized

January 20, 2024

Use Cases and Deployment Scope

We use KnowBe4 as our staff training programme. We set up monthly phishing test as our aim is to have 0% click-throughs. Every quarter (3 monthly), we set-up modules for all staff to complete. The modules for each training depends on the topical issue at the time. Game modules are particularly well received. Staff have found the training to be useful not only in doing their day-to-day tasks but also out side of work.

Pros

Comprehensive Content: KnowBe4 offers a wide range of content covering various aspects of cybersecurity, including phishing attacks, social engineering, malware threats, and more. The training modules are designed to be comprehensive and address different facets of security awareness.
Interactive Learning: KnowBe4 incorporates interactive elements into its training, making the learning experience engaging and memorable. Interactive formats, such as quizzes, games, and interactive scenarios, enhance staff participation and knowledge retention.
Customization Options: KnowBe4 offers customisation options, allowing us to tailor our training content to our specific needs. This adaptability ensures that the training aligns with our organisation's security risks and requirements.

Cons

The ability to control the phishing test mail headers on KnowBe4 that obviously identify them as coming from KnowBe4 and it makes these tests easy to circumvent. It is trivially easy to just make an outlook rule for "If mail header contains word 'KnowBe4' -> move to spam" and users never have to deal with these ever again.
Easier to change campaign dates/duration without having the need to create a new one if an existing campaign is set to run at a particular period.

Likelihood to Recommend

Most of the training modules provided by KnowBe4 is very useful. It is just a matter of balancing how much training to do and not get people be bombarded with too much too regularly. Short, sharp modules are the best as people tend to do this and get the information required without having to spend too much time.

Verified User

Manager in Quality Assurance (Information Technology & Services company, 51-200 employees)

Vetted Review

3 years of experience

Great System for the Price

Rating: 7 out of 10

Incentivized

January 20, 2024

Use Cases and Deployment Scope

We require all new hire to complete this training to mitigate any risk of company information being breeched.

Pros

When the assessments are completed we can determine the level of risk associated with the user.
We can provide additional training based on the risk levels of users
The training provides real world examples of how easy it is to experience a security breach and how to recognize them.

Cons

Creating user ID's are a challenge if a user does not have a company email address. If the user ID could be created without a company email it would be more user friendly initially

Likelihood to Recommend

We receive phishing emails and being able to recognize it is helpful. We are part of the medical community so keeping clients information secure is our top priority and KNowBe4 does that. Mabe having different levels of training would be helpful based on company level authority. There are some situations where executives are at the greatest risk for a breach.

Jennifer Simmons

Human Resources Generalist in Human Resources at Nightingale Veterinary Partners (Veterinary, 51-200 employees)

Vetted Review

2 years of experience

What to know before KnowBe4 Security Awareness Training

Rating: 10 out of 10

Incentivized

October 6, 2023

Use Cases and Deployment Scope

We use KnowBe4 Security Awareness Training, and the PhishER and PhishRIP modules. This addresses quarterly information security training as well as our monthly phishing awareness campaigns. The ER/RIP portions help us respond to phishing alerts and action upon malicious messages to remove them from other mailboxes.

Pros

Knowledge transfer
Raising awareness about current adversary tactics
Easy to use

Cons

Ability to customize training content

Likelihood to Recommend

Great for covering corporate training requirements, training content is fresh, easy to integrate and imaplement.

May be less appropriate for smaller companies. Also, biggest gap is proactive malicious email remediation, but strong for post-receipt email reporting and remediation.

Verified User

Engineer in Information Technology (Information Technology & Services company, 1001-5000 employees)

Vetted Review

4 years of experience

KnowBe4 does what it promises.

Rating: 9 out of 10

Incentivized

August 23, 2023

Use Cases and Deployment Scope

Security Awareness Training is a crucial component of any organization's cybersecurity strategy. The main goal is to create a culture of security consciousness where employees understand the role they play in protecting the organization's digital assets.This product has many features and these are the one commonly used by our organization:

Assessment and Baseline
Customized Training Content
Simulated Phishing Campaigns

Pros

Assessment and Baseline
Customized Training Content
Simulated Phishing Campaigns

Cons

Real-World Examples

Likelihood to Recommend

The product is very thorough on what it promises to deliver. We evaluated few others and this one stand out. Another good feature is that it can cater for languages other than English. It is very easy to rollout.

Sam Mehta

Technology Operations Manager in Information Technology at Hassell (Design, 501-1000 employees)

Vetted Review

View profile

Happy KnowBe4 Customer

Rating: 10 out of 10

Incentivized

August 18, 2023

Use Cases and Deployment Scope

We use this platform to provide security awareness training to our team and to run regular phishing tests to gauge user comprehension. We find the collection of categories and emails to be very useful and a great test of our company's risk.

Pros

The quality of educational materials is excellent.
The website and platform are very user-friendly.
The variety of phishing simulations keeps our staff on their toes.

Cons

It could make setting up AD sync easier.
I would like the ability to assign training to individual users instead of making them part of a group by clicking on them.

Likelihood to Recommend

The platform is well suited for getting a baseline awareness level and for providing real-time metrics of your company's overall risk. The platform provides a ton of variety in phishing simulations and educational materials.

Verified User

Account Manager in Information Technology (Legal Services company, 11-50 employees)

Vetted Review

1 year of experience

Video reviews

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