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Kixie Reviews and Ratings

Rating: 8.9 out of 10
Score
8.9 out of 10

Community insights

TrustRadius Insights for Kixie are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Intuitive User Interface: Users have praised Kixie for its intuitive user interface, which has been mentioned by several reviewers. They find the UI easy to navigate and work with, making tasks simple and efficient.

Extensive Integration Capabilities: Several users have appreciated the extensive integration capabilities of Kixie. They particularly highlight its seamless integration with Hubspot, allowing them to easily record and track their calls within their CRM system. This feature has been highly valued by customers.

Efficient Performance: Many users have highlighted the fast and smooth performance of Kixie, contributing to a great dialing experience. The efficient performance of Kixie has been acknowledged by multiple reviewers, making it a preferred choice for their sales activities.

Reviews

6 Reviews

Kixie, a versatile dialer

Rating: 9 out of 10
Incentivized

Use Cases and Deployment Scope

We tested Kixie as an integrated dialer for our CRM. One of the issues we had with our previous dialer was its lack of ability to do voicemail drops, which ate up precious time, as we had to do voicemails manually and repeatedly for all call. Kixie solved that problem with its voice mail drop feature.

Pros

  • Kixie integrated well with our HubSpot CRM
  • Kixie provided call logs and call recordings for each call
  • Kixie customer support is very good and very responsive

Cons

  • The voicemail drops need instructions and reminders on when to click on the mail drop
  • The call review AI (transcription) is not too accurate

Likelihood to Recommend

Kixie integrated well with our HubSpot CRM. It was easy to make calls with just a click or two of the mouse. The automatic call logs and call recordings were great features that allowed us to review our calls without having to duplicate tasks, unlike other dialers. Kixie's call reviewer still needs a bit of work though, as the AI isn't very accurate.

VU
Verified User
Team Lead in Sales (1-10 employees)
Vetted Review
Kixie
1 year of experience

Kixie is a good basic solution

Rating: 6 out of 10
Incentivized

Use Cases and Deployment Scope

Kixie is currently being used just by the sales team to record calls, and then it gets automatically input into HubSpot. We do not have any metrics on how the call needs to go, nor do we go in-depth about the social aspect of the call.

Pros

  • Call quality
  • Easy plug-in to use
  • Simple UI

Cons

  • "Power Dialer" doesn't work all the time.
  • Only records; doesn't give any type of analysis.
  • Getting your account set up correctly can be confusing.

Likelihood to Recommend

Suited if you want to hear old calls. Not suited for teaching new SDR's how to talk or what a good call is and why. Kixie doesn't transcribe either.

VU
Verified User
Account Manager in Sales (51-200 employees)
Vetted Review
Kixie
1 year of experience

Increase Productivity and Make More Calls with Kixie

Rating: 9 out of 10
Incentivized

Use Cases and Deployment Scope

Kixie is primarily being used by our sales and lead generation team. Our sales team was tired of manually logging outbound calls to prospective clients. Before Kixie, our process was inefficient, unorganized, and time-consuming. With Kixie, our sales team no longer needs to do any manual logging or tracking of calls, as it's all done seamlessly and automatically by Kixie. This has given our sales team more time to call and interact with potential clients.

Pros

  • Kixie integrates seamlessly with our CRM (Zoho), meaning it updates call notes directly on the customer's CRM profile.
  • The one-click dialing feature directly through our CRM is a great feature. It's so simple; just search for a name, one-click, and you are on the phone.
  • The local presence feature is a nice touch for cold calls. It provides a local area code when cold calling to increase the likelihood of an answer to the call.

Cons

  • There is a big price difference between Kixie's limited minutes and unlimited minutes calling plans. I was expecting a price increase for unlimited minutes, but I didn't expect it to be that large of an increase (almost double the price).
  • The minutes for the limited calling plan is set at 300 minutes a month. For my organization that makes a lot of calls, this is a very low amount, which forces us to upgrade to the unlimited calling plan.
  • It's easy to get started with Kixie by signing up for their free trial. However, the pricing that was advertised during the free trial period turned out to be quite different for my organization when it was actually time to purchase the service after the trial period was over.

Likelihood to Recommend

For me, the best kind of services are the ones that you forget about because they work so well in the background. This is what Kixie does so well once it's installed; it's unobtrusive, simple, and does what it is supposed to do in the background. My sales staff no longer has to worry about tracking and logging their outbound or inbound calls because Kixie is installed on their phones and computers.

AM
Adam Montgomery
Energy Efficiency Consultant in Engineering at SEMCO (51-200 employees)
Vetted Review
Kixie
1 year of experience
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