KeySurvey Reviews and Ratings

Rating: 5.6 out of 10

Score

5.6 out of 10

Community insights

TrustRadius Insights for KeySurvey are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Business Problems Solved

KeySurvey has proven to be a valuable tool for a variety of use cases based on user experiences. Users have found the platform to be easy to use, with a flexible and visually friendly format that saves them time. One key use case is in addressing internal issues within staff. KeySurvey provides a platform for honest feedback from employees, facilitating collaboration to solve problems and improve employee satisfaction.

Another important use case for KeySurvey is gathering feedback among large groups of people. The software centralizes surveys and responses in one location, making it convenient and efficient to collect data from a broad audience. This feature has been particularly beneficial for organizations looking to gain insights from customers or students.

KeySurvey also facilitates better teamwork and information sharing among team members. Its functionality and flexibility are highly valued by users who appreciate the ease of collaboration in survey projects. Furthermore, the software helps users understand their customers' experiences better, identify areas where internal training is needed, and gather valuable data to improve project delivery processes.

Additionally, KeySurvey's customer service and technical support have received positive feedback from users. The helpful and supportive assistance provided through live chat support has been especially appreciated. Users also value the ability to preload data, export it to other software, copy existing surveys, and easily download and share results.

Overall, KeySurvey has proven instrumental in various departments within organizations, including marketing and research studies. It has successfully gathered data to improve project delivery processes, enhance employee relations, measure customer satisfaction levels, and provide valuable insights to stakeholders.

Reviews

3 Reviews

Perfect for enterprise companies

Rating: 9 out of 10

Incentivized

July 14, 2018

Use Cases and Deployment Scope

We have used the WorldAPP's KeySurvey for various purposes:

<ul><li>Getting feedback from our customers after an event to make sure they have enjoyed what we have prepared for them. </li><li>Using KeySurvey to get our members to vote for the board of directors.</li><li>Asking for general feedback about various issues. </li></ul>

Pros

One of the features we have heavily relied upon - being able to implement a complicated question logic into the survey to make it tailored for our clients. For example, if they have had paid online or at the event, they would get a set of questions that were related to their personal experience (instead of having to skip a bunch of questions)
We also used the multilingual support because we sometimes needed to do it in two languages and the data was collected in one place (instead of having two separate surveys and manually collecting the information after the survey is complete)
There are numerous question format options which were convenient for different reasons
We also used KeySurvey for our employee evaluation where the managers, team members, and employees could fill out the forms for the employee review process.

Cons

I used the KeySurvey more than other team members, so for me it was easy, but I have been told by some teammates that it wasn't the easiest tool to understand at first (perhaps too many options?).
It can be pricey, but the features make up for that.

Likelihood to Recommend

It's a convenient tool for questionnaires, surveys, and other reasons when you need to get people's feedback. We really enjoyed using this instrument, even though it can be a bit overwhelming at times. Also, it might take some time to create a survey if you have complicated business logic implemented, but that would take some time using any kind of instruments.

Zee Gimon

Digital Operations Manager in Marketing at The App Solutions (51-200 employees)

Vetted Review

5 years of experience

View profile

KeySurvey - Satisfied User

Rating: 8 out of 10

Incentivized

March 4, 2014

Use Cases and Deployment Scope

KeySurvey was used by various departments within TEKsystems. In my capacity it was used to gather feedback from our external and internal customers as well as internal and contract technicians. Our external customers provded feedback on their satisfaction with TEKsystems and their experience with project delivery. Internal customers provided feedback on the service provided for a specific department. Internal and contract technicians regarding their experience and satisfaction with their interaction with the project management team(s). We were very successful in gathering data required to improve process in project delivery and employee relations.

Pros

Ease of use for distributing email to large quantities of recepients.
Exporting data for data evaluation and manipulation.
Customizing the types of questions and response scoring.

Cons

The interface for customizing the visual layout could be easier to use.

Likelihood to Recommend

I frequently worked with large numbers of survey recipients and the features that allowed me to cut and paste large lists of email addresses and features for checking email accuracy was helpful in speeding up the process of distribution. Also being able to customize and store various email templates in the tool saved time for repeated surveys.

Nancy Melton

Tool Administrator in Information Technology at Whataburger (5001-10,000 employees)

Vetted Review

8 years of experience

Simple, professional and reliable

Rating: 9 out of 10

Incentivized

February 28, 2014

Use Cases and Deployment Scope

We used Keysurvey to contact clients who submitted cases with our company to measure their level of satisfaction with the service provided and to gather inputs and suggestions for improvement. All surveys were created and managed by the Marketing department and the results were shared with the stakeholders and occasionaly across the organization.

Pros

Easy to create a survey from scratch or edit an existing one.
Great analysis of survey results
Easy to use tool for emails delivery
Fast delivery!

Cons

Based on our usage we didn't face issues using KeySurvey

Likelihood to Recommend

We used it to contact clients where the emails lists were usually less than 10K and we haven't faced any issues. I don't know how it's like for usage with lists over 100K or 500K.

Verified User

Employee in Marketing (501-1000 employees)

Vetted Review

3 years of experience

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Reviews and Ratings

Perfect for enterprise companies

Rating: 9 out of 10

Incentivized

July 14, 2018

Use Cases and Deployment Scope

We have used the WorldAPP's KeySurvey for various purposes:

Pros

One of the features we have heavily relied upon - being able to implement a complicated question logic into the survey to make it tailored for our clients. For example, if they have had paid online or at the event, they would get a set of questions that were related to their personal experience (instead of having to skip a bunch of questions)
We also used the multilingual support because we sometimes needed to do it in two languages and the data was collected in one place (instead of having two separate surveys and manually collecting the information after the survey is complete)
There are numerous question format options which were convenient for different reasons
We also used KeySurvey for our employee evaluation where the managers, team members, and employees could fill out the forms for the employee review process.

Cons

I used the KeySurvey more than other team members, so for me it was easy, but I have been told by some teammates that it wasn't the easiest tool to understand at first (perhaps too many options?).
It can be pricey, but the features make up for that.

Likelihood to Recommend

Zee Gimon

Digital Operations Manager in Marketing at The App Solutions (51-200 employees)

Vetted Review

5 years of experience

View profile