JustCall

Score6.4 out of 10

21 Reviews and Ratings

What is JustCall?

JustCall is a customer communication platform enabling instant connections through Voice, SMS, and WhatsApp. It simplifies workflow automation and team coaching within a unified interface, integrating with 100+ CRMs and essential business tools. Boasting users among over 6,000 global companies, JustCall empowers customer-facing teams with real-time AI insights. Its features encompass inbound/outbound call management, SMS/MMS messaging, versatile sales dialers, SMS workflows, AI-driven SMS Copilot, live monitoring, sentiment analysis, and CRM integrations, while offering global phone numbers across 70+ countries. The solution aims to streamline communication, enhances productivity, and elevates customer interactions.

Top JustCall features:

Inbound and outbound calling
Send and receive SMS & MMS
Sales dialer (Auto, Predictive and Power dialers)
SMS Workflows
SMS Bots
Multi-level IVR
Real-time agent assist
AI-powered SMS Copilot
AI coaching
Sentiment analysis
AI call scoring
Live call monitoring
Shared WhatsApp inbox
Automatic call distribution (ACD)
100+ CRM integrations
Business phone numbers in 70+ countries

A 14-day free trial is available at sign-up.

Categories & Use Cases

Media

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Screenshot of Agent Availability

Call park
Ability to hold calls in virtual location and subsequently access from any phone in system
Category average: 8.1
Directory of employee names
Voice directory of all employees for self-service dialing
Category average: 8.3
Answering rules
Ability to enter rules to route calls to main number or other extensions in case of absence
Category average: 8.3

Mobile app for Android
Android app
Category average: 7.8
Call reports
Historical call analysis and trending metrics
Category average: 8.1
Multi-level Interactive Voice Response (IVR)
IVR is a phone menu allowing callers to interact with the system through voice and keypad
Category average: 7.7

Jonathan Bowen View profile

Sr. Director, Customer Experience in Customer Service at Svetness (51-200 employees employees)

Use Cases and Deployment Scope

We used JustCall across our post-sales teams. It was for all contact with clients, via phone and SMS. We also integrated with Hubspot and would make calls/respond with SMS both via Hubspot and the native desktop apps. Our team used the IVR menus, as well as managed our 800 number. We leveraged the analytics in JustCall to monitor call volumes and document outcomes.

Pros

The Hubspot integration is pretty good, including the ability to leverage workflows to send text messages automatically
The analytics are front and center when logged in on the app
They do a good job of helping you analyze call volumes throughout the day.

Cons

In our experience, the platform is quite unstable - we were always having connectivity issues, even on high speed internet.
Call recordings were often cut off early, or never recorded.
In our experience, Support would often pin the issue back on us and didn't seem to really want to help us solve the issue.
In my opinion, the analytics were fairly light and I thought it was very difficult to drill down deeper into the data.

Return on Investment

Using JustCall really impacted our NPS in a negative way. Because of the instability of the platform, in our experience, it was difficult to connect with our support reps and complete callback requests.
In my experience, the admin time to manage JustCall is greater than competitors. I spent far too much time trying to figure out how to troubleshoot the system, even with the help of the Support team. I could have used that time elsewhere in a more productive way.
The lack of trust we had in the system led to us always checking settings and never being fully confident that the changes to settings would actually stick. It was a high anxiety experience for us.

Usability

Alternatives Considered

Aircall, Kixie and Dialpad Ai Contact Center

Dinesh Kumar View profile

Lead Generation Executive in Information Technology at Springbord (201-500 employees employees)

Use Cases and Deployment Scope

we use JustCall for calling USA and Canada leads for pitch for our business. we are 9 users using one JustCall with extension number easy to mark disposition what status of our call example like connected interested or not interested or not connected or voice mail like that

Pros

we can easily export data of calls for 60 days
also we will again hear the call recording
track the which time how manyu calls we made and all

Cons

for data export we will export only 60 days range if its 200 days means its good for export
nothing much to improve everything is good

Return on Investment

we got more business for RE and data services
we can easily generate report of pervious days calls of team members
there is no interrupt in services while calling

Alternatives Considered

Talkdesk

Other Software Used

Zoho CRM, Apollo.io, ZoomInfo Sales

Angie Salazar

Recruiter in Human Resources at Groome Industrial Services Group (51-200 employees employees)

Use Cases and Deployment Scope

I have been using JustCall to text candidates through Recruitee! Such a great integration. With the current hiring needs and demands, I love how convenient it is. Nowadays, candidates get back to you faster via text than an email or call.

Pros

Automations with the text
Group texting
Integrations

Cons

They should improve the integration with Recruitee as if the name is connected already, I only see the phone # on top.

Most Important Features

Group texting
Integrations
Automation texts

Return on Investment

Positive impact as it has helped the business with a better communication.
I wish the latest messages would be on top!

John L Sandler View profile

Marketing Project Management Specialist in Marketing at PwC Canada (10,001+ employees employees)

Use Cases and Deployment Scope

It has helped us internally to solve communication problems in real-time. It has been a great ally when it comes to keeping us as a work team always united and sharing experiences. It is an easy tool to implement in the organization. It has reliable and safe capabilities for those who require it.

Pros

Call support.
Get numbers.
Call logs.

Cons

Real time video.
I have no problems.
It is not difficult.

Most Important Features

Communication for everyone.
World reach.
Call log.

Return on Investment

Accessible.
Profitable.

Alternatives Considered

TeamViewer

Other Software Used

Mintent (formerly Marketing.AI), Vena, yellow.ai

Travis Williams View profile

Digital Marketing Manager in Marketing at MetLife (10,001+ employees employees)

Use Cases and Deployment Scope

With the implementation of this software, the team collects phone numbers from 58 countries or more, obtains reliable customers and leads, provides real-time product services through call communications, SMS, voice messaging and CRM integration enables SMEs to manage, analyze customer interactions, anticipate their needs, optimize their profitability, increase sales and above all and most importantly, attract new customers.

Pros

Users of this system do it through the cloud, SaaS, Web Pc, and mobile devices Android, iPhone, and iPad.
Allows sending alerts and notifications, by events, has connections (SIP and VoIP) and unified communications through SMS, voice messages, text-to-speech, conference calls, videoconferences, call forwarding, call disposition, automatic call distribution to other providers, call routing, telephone keypad entry, mass text messages, call recording, call text, bidirectional messaging, scheduled messaging, among others.
Create and analyze real-time reports, customer statistics, products, services, sales, and surveys.

Cons

There is no incoming call number recognition, the system sets an unknown number for the incoming call.
When there is no call save log, there is a loss of time as the user has to restart the device.
Incoming calls are lost due to excessive waiting so that they can be transferred to another user (sales support).

Most Important Features

It can work on multiple devices (cloud, web, PC, mobile device).
It does not waste time for the customer or the user.
Its cost varies depending on the needs of the client, company, and user.

Return on Investment

It complies with an effective, reliable, and efficient security system that is governed by standard guidelines for the protection of customer and user data.
Such protection must take into account the following: the protection and responsibility of users.
Customers with regard to their private data on the part of the company acquiring the system.

Other Software Used

Workmate, VMware Cloud Director (formerly vCloud Director), BlueJeans Events

Grasshopper

RingEX

Talkdesk

JustCall

What is JustCall?

Categories & Use Cases

Media

Key Features

Top Performing Features

Call park

Directory of employee names

Answering rules

Areas for Improvement

Mobile app for Android

Call reports

Multi-level Interactive Voice Response (IVR)

Reviews

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Usability

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Alternatives Considered

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Return on Investment

Use Cases and Deployment Scope

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Other Software Used

Use Cases and Deployment Scope

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Other Software Used

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