Jotform

Score8.5 out of 10

324 Reviews and Ratings

What is Jotform?

Jotform Enterprise is a digital workspace productivity tool that provides a platform for organizations. The aim of Jotform Enterprise is to give companies an easy-to-navigate tool that makes reaching out to customers, collaborating with coworkers, and collecting e-signatures and data a more seamless process. Jotform Enterprise strives to enable companies to make data-driven decisions without compromising when it comes to quality and security.

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Survey templates
Includes a selection of pre-made survey templates for different types of surveys.
Category average: 8.2
Custom logo/branding
Allows the user to include their company logo (rather than the survey vendor’s logo) and/or create a company template so that branding is consistent across multiple surveys.
Category average: 8.5
Data export
Data collected within the tool can be exported to another program for additional reporting/analysis.
Category average: 8.9

Analytics
Allows users to run different types of analysis, such as statistical analysis, cross tabs, sentiment analysis, etc. within the tool.
Category average: 8.2
Respondent restrictions
Users can place restrictions on who can participate in surveys or how many times the same person can complete a survey.
Category average: 8.4
Vendor-offered crowdsourcing
Vendor offers access to an audience or panel of respondents.
Category average: 8.1

Most Frequent Users

Top 3 industries using Jotform.

Based on HG Insights installation data

View all Reviews

#1 most frequent

Professional, Scientific, and Technical Services

8.3%

9,153 installations of 110,845

#2 most frequent

Health Care and Social Assistance

6.5%

7,158 installations of 110,845

#3 most frequent

Other Services (except Public Administration)

5.1%

5,658 installations of 110,845

Pros

User-friendly interface for form building and management
Streamlines diverse data collection and organization processes
Robust customization options for tailoring forms

Cons

Limited design flexibility for graphic styles and element placement
Challenges with user interface clarity for specific tasks (e.g., column adjustments, external service connections)
Difficulty discovering and understanding advanced features

Tessa Lowe

General Manager at The Secret Garden Pet Resort Inc. (11-50 employees employees)

Use Cases and Deployment Scope

We use Jotform daily for our check in forms. It has helped us stay organized and keep day to day functions running well.

Pros

Gather customer information
Deliver our forms timely and successfully
Makes day to day functions flow much easier

Cons

We are happy with Jotform.

Return on Investment

Improves business.
Easier to communicate with clients.
Easy to get the information we need.

Usability

Alternatives Considered

Google Sheets

Other Software Used

Google Sheets, Gingr, Broadly

Kiki Clarke View profile

CEO & Founder in Professional Services at Vibrant Life Coaching (1-10 employees employees)

Use Cases and Deployment Scope

Jotform is used to capture leads with assessments for those who come to the workshop sessions for personal growth and leadership development. Using Jotform allows us to give a burnout assessment quiz to give awareness to attendees on their state of stress. Then the quiz will calculate the data and give the appropriate results with action steps.

Pros

user friendly
customization
organized data

Cons

I'd love to see a chart at the end for my data

Return on Investment

Captured 77 leads my first time using it!

Usability

Sheree Ross

Director of People Operations in Human Resources at DBH (5001-10,000 employees employees)

Use Cases and Deployment Scope

Jotform was easy to use, and the templates were a great fit for what I needed. The ability to edit them and modify to my liking was user friendly and easy. I would use again and highly recommend.

Pros

Pre designed templates
Easy edit functions
previews for desktop, mobile, and PC use

Cons

Increase the number of submissions for the free trials
Reduce the cost as there are competitive platforms
Start or advertise texting features

Return on Investment

It depends on the volume and use of the forms (personal may be less than business needs)
There are some free platforms like Microsoft forms or Textedly so it depends on the need
Positive is those competitors either do not allow upload of documents, provide great templates like jobform, or have texting capabilities.

Usability

Alternatives Considered

DocuSign and Textedly

Other Software Used

DocuSign, Microsoft 365, Textedly

Jason Mecham View profile

Solar Consultant in Sales at Powur Energy (5001-10,000 employees employees)

Use Cases and Deployment Scope

I am an Independent Solar Consultant, a Sales Manager for a Non-Profit as well as a Marketing Director for Behavioral Health Treatment I use Jotform Forms for all three Businesses. They have increased my Productivity and their AI Agents are key to a seamless Busy Lifestyle. There is nothing more surprising when you get the Notification that you have a new Solar appointment while you are sleeping.
My AI Tina is better than a Human Assistant

Pros

AI
Form

Return on Investment

No Negative

Usability

Verified User

Administrator in Customer Service (1-10 employees employees)

Use Cases and Deployment Scope

This site has revolutionized our reservation process. As a small community theatre, we struggled with finding a site to allow patrons to see what seats are available and then reserve the seats they'd like. We are not set up to take credit cards, so this was a perfect solution (after a little modification). Our patrons can select the seats they'd, like to reserve, and then when others come to the form, they know which seats are available and which have already been reserved. It also sends them a confirmation email directly, which cuts down on our time and efforts.

Pros

Communication
Flexibiltiy
Customization

Cons

Would be very helpful if the system could be set up to send reminder emails to submissions.
That's really all I can think of!

Return on Investment

Our patrons appreciate being able to see what seats are available.

Usability

Alternatives Considered

Google Forms

Other Software Used

MailerLite

Jotform

What is Jotform?

Categories & Use Cases

Media

Jotform Key Features

Top Performing Features

Survey templates

Custom logo/branding

Data export

Areas for Improvement

Analytics

Respondent restrictions

Vendor-offered crowdsourcing

Who Buys & Uses Jotform

Most Frequent Users

Professional, Scientific, and Technical Services

Health Care and Social Assistance

Other Services (except Public Administration)

Most Frequent Users

Small Businesses

Mid-sized Companies

Enterprises

Most Frequent Users

United States of America

United Kingdom of Great Britain and Northern Ireland

Canada

Most Frequent Users

Marketing

Other

Admin

Jotform Reviews

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Jotform Alternatives