JivoChat

Score9.4 out of 10

8 Reviews and Ratings

Community insights

TrustRadius Insights for JivoChat are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Easy to Use: Users find JivoChat easy to use for communicating with customers in different languages and uploading files. They appreciate the user-friendly interface, which allows them to connect with customers and answer their questions right away. Many users started with the free trial and found it to be well, highlighting the simplicity of the installation process.

Fast and Accurate Answers: The feature that allows users to view what the visitor is typing before they send their question is highly appreciated, as it helps provide fast and accurate answers. Users find this feature useful in providing efficient communication with clients and colleagues. They believe it allows them to generate more sales by contacting confused customers.

Multiple Channel Integration: Users praise the multiple channel integration of JivoChat, including WhatsApp, SMS, and Messenger. This integration enables them to easily communicate with customers through various platforms, increasing lead generation and customer reach. They find this feature splendid for ecommerce businesses as it provides more confidence and credibility to their work.

Reviews

4 Reviews

JivoChat The Ultimate Chat Solution for Your Business

Rating: 9 out of 10

Incentivized

March 31, 2025

Use Cases and Deployment Scope

We use JivoChat to cater to inbound traffic coming to our website which includes new as well as existing customers on real tine basis.
It helps us in providing updates on enquiries raised by prospects and our customers in a blink of an eye without any additional need of a call or an email.

Pros

Provides ease of connecting with customers on real time basis
Helps us in managing inbound traffic coming to our website
Avoids hassle free experience of sharing pics and docs in chat itself
Reduces time spent on calls and emails

Cons

It should have option to answer recurring questions with AI
Option to snooze chat for few minutes

Likelihood to Recommend

It is well suited for all businesses which cater to inbound traffic and enquiries.

It might be less appropriate for businesses which specifically require face to face connects only.

Verified User

Manager in Sales (51-200 employees)

Vetted Review

5 years of experience

This software provides the endpoint with an excellent video conference.

Rating: 9 out of 10

Incentivized

July 1, 2021

Use Cases and Deployment Scope

JivoChat is an excellent application in making our work easy whether it’s live streaming or video conversation. Nothing is impossible for its working. Thus, this application is the best tool in managing video conversations if we have overseas clients. So, its configuration is without any trouble and its installation is easy. Everyone can comprehend this application while using its video conference tool. Our clients can communicate well with the help of this tool and business promotions are well watched with amazing outcomes.

Pros

JivoChat has changed the digital world with its ability to conduct video conferences and the video is without any blur and the configuration rate is awesome.
Thousands of users can use this application at once and there is also a segment-based transmission and it won’t disappoint us anymore.
Its features are concerned this application is the power solution of each and every video conference.

Cons

There is a negligible number of candidates at the same time so, this application must use a large number of applicants if possible.
The quality of the internet should be good enough for its accurate working.

Likelihood to Recommend

HD Video and Sound Faultless video overwork range
One-contact to connect
Rapidly relate get-together with both video and sound
One-tick distant off offer
Remote substance conferring to a tap of a capture
Capable to urge together security
Vigorous security settings guarantee interference-free get-togethers

Samuel-Borris James

Digital support officer at HM Courts & Tribunals Service (HMCTS) (10,001+ employees)

Vetted Review

2 years of experience

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Using JivoChat for the first time!

Rating: 10 out of 10

Incentivized

June 1, 2021

Use Cases and Deployment Scope

We have a convention that it's made annually but with the COVID-19 situation they decided to implement a new way to make this happend. And with JivoChat the staff need to stay connected to help the visitors found the information they need, like hour of the talks or where they can buy a book, and others things they need.

Pros

Easy to use
You can use it in you phone or computer
the options are easy to learn

Cons

Sales
service costumer
call center

Likelihood to Recommend

JivoChat is a tool that you can implement easily in your organization, it's easy to learn and use for whoever you need to use it and have a good structure and organization to find everything you need, isn't complicated. You can monitored the team and the conversations that they recieve and also the conversations they missed.

Verified User

Administrative Assistant in Social Media (1001-5000 employees)

Vetted Review

1 year of experience

Great live chat and support functionality, lacking some direct integrations

Rating: 8 out of 10

Incentivized

June 1, 2021

Use Cases and Deployment Scope

JivoChat is being used as a centralized client facing communications platform. Connecting multiple email addresses and phone numbers, website live chats, social media messengers and other channels. While we're still evaluating the use of JivoChat for the longer period, we've identified a few advantages over multiple - single-purpuse applications. Client enquires are easier to discover and we can answer them faster.

Pros

Multiple channels of communication
Great UI (User Interface)
Team Email integration
ChatBot integration (still missing Continually chatbot)
Mobile and Desktop Apps

Cons

We'd really like a direct integration with WhatsApp. Currently a WhatsApp integration is only possible with paid third parti API connection
Team member email integration (Instead of shared team email addresses)
More options for branding customization

Likelihood to Recommend

JivoChat makes it really easy to communicate with customers. It is best for small and medium sales and customer support teams. The team members can even communicate between each other, so it has a use case outside of client facing communication. It has convenient (yet minimal) CRM features. It's a bit overkill for individual website owners, but definitely one of the best Chat Apps out there for teams.

Arpad Szucs

Brand Designer | UI, UX & Visual Designer in Marketing at WhiteX.Design (1-10 employees)

Vetted Review

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