Jira Work Management

Score8.3 out of 10

218 Reviews and Ratings

What is Jira Work Management?

Jira Core is Atlassian's general purpose business and project management tool available to smaller companies or teams and designed to suit a variety of purposes (e.g. marketing planning, product roadmap, etc.). In Jira Core, Workflows define process and enable teams to track tasks. Jira Core Cloud instances also have boards that let users visualize workflows and drag and drop tasks from to-do to done. It is available on the cloud.

Categories & Use Cases

Task Management
This includes the ability to plan, track, collaborate and report on tasks.
Category average: 9.2
Team Collaboration
Team collaboration capabilities let team members work directly with each other and provide team updates.
Category average: 9
Workflow Automation
Workflow automation is the ability to route work requests along an approval process automatically.
Category average: 8.7

Support for Agile Methodology
Agile is a time boxed, iterative approach to development that builds software incrementally instead of trying to deliver it all at once near the end.
Category average: 8.1
Document Management
Document management provides for centralized management of all project documents.
Category average: 8
Gantt Charts
Gantt charts are charts that show tasks or events along the y-axis displayed against time along the x-axis.
Category average: 8.3

Most Frequent Users

Top 3 industries using Jira Work Management.

Based on HG Insights installation data

View all Reviews

#1 most frequent

Professional, Scientific, and Technical Services

19.1%

346 installations of 1,813

#2 most frequent

Information

13.3%

242 installations of 1,813

#3 most frequent

Finance and Insurance

13.0%

236 installations of 1,813

Verified User

Manager in Marketing (10,001+ employees)

Use Cases and Deployment Scope

Our marketing team has used Jira Work Management to project manage the creation of deliverables for marketing campaigns. The tool is used among teams in one business unit to organize work, repeat regular tasks, and communicate about ongoing projects.

Pros

Repeatable tasks
Kanban approach to organized work
Commenting and collaboration

Cons

Task updates are manual
Lacking automation and AI-driven features
Limited flexibility in an administrator-led instance

Return on Investment

For our marketing team, Jira Work Management caused us to lose valuable work time due to manual updates that could have been automated.
Due to lack of creative review tools within Jira Work Management, our team had to pursue other tools that do not integrate with Jira Work Management, thus creating additional OpEx.

Usability

Alternatives Considered

ClickUp, Asana, Trello, Adobe Workfront and Smartsheet

Other Software Used

ClickUp, Asana, Smartsheet

Verified User

Employee (51-200 employees)

Use Cases and Deployment Scope

My company uses Jira Work Management to list content tasks, epics and bugs all in one place, this allows us to easily alert the team of issues that can be resolved, then pass those onto quality assurance once fixed. With out it, communication surrounding software development would be chaos. Multiple projects are managed through this software, meaning a release timeline and time can be planned to complete the work.

Pros

Bug and issue listing
Content tasks and epics, showing everything with a progress bar
Deadline planning
change list management

Cons

Allow me to easier get to the kanban board
Make a windows app
teams integration

Return on Investment

Better communication
Increased timely bug fixing
more accurate time tracking of tasks

Usability

Other Software Used

Atlassian Confluence, Float Resource Management, Breathe

Verified User

Contributor (5001-10,000 employees)

Use Cases and Deployment Scope

Jira Work Management is used to track Engineering requests that come from Support, or other parts of the business when interfacing mainly with customer issues and we need either engineering or a technical architect to help with the problem. We try to include as much details as possible, including screen shots to hopefully shorten the time span of getting resolution.

Pros

Interacting between Jira Work Management and communications tools to provide updates on ticket
Allow the addition of customer names affected by an issue
Tagging users in comments/responses

Cons

The search tool, at times, doesn't work as well as one would hope

Return on Investment

If you don't have anything, you need something and Jira Work Management can be that if implemented well.
Ensure you set expectations from the start to keep Jira Work Management clean, tidy and organized.
If possible, conduct periodic audits.

Usability

Other Software Used

Seismic, Benevity Grants

Sangmesh Deshmukh View profile

Sr UX UI Designers at Atisfy (11-50 employees)

Use Cases and Deployment Scope

We use Jira mainly for Work Management extensively in our organisation for task tracking, project management, and workflow automation across various teams. Cross-platform task management has been easy ever since we started using Jira. Our use case spans across departments like design, development, QA, and even non-technical teams for tracking operational tasks such as Sales team and Customer support team where they create tickets for feature request or enchantment request from the customer feedback which directly goes into our sprint.

Pros

Customisable Workflows.
Robust Reporting & Dashboard.
Real time collaboration.

Cons

Steeper learning curve.
Limited Automation Without Plugins.
Slight Performance Issues with Large Projects.

Return on Investment

Improved team productivity.
Better Resource Allocation.
Enhanced Collaboration Across Departments.

Usability

Alternatives Considered

Trello and Asana

Other Software Used

Slack, Microsoft Teams, Keka HR

Neil Crookes View profile

Technical Director in Information Technology at The Delivery Group (201-500 employees)

Use Cases and Deployment Scope

We use Jira to log and organise all tasks and track progress through the To do, In progress, and Review stages, all the way to Done. The organization allows us to break down tasks to be manageable but keep track of the overall progress of the entire project and across multiple projects and teams.

Pros

Organisation.
Progress Tracking.
Task assignment.

Cons

Automatic resource allocation.
Automatic stakeholder notification of changes to project timelines.

Return on Investment

Client satisfaction went up due to better in project progress tracking and reporting.
Team satisfaction scores went up due to better task definition.
Project timelines were often met due to more accurate estimates and realistic plans.

Jira Work Management

What is Jira Work Management?

Categories & Use Cases