Jira Service Management

In my company, we use Jira for project management. We use it to track work progress, bug tracking, and project management. We use it every day for tracking purposes. Our company follows biweekly sprints to manage project goals, so we use Jira to track sprints and capture goals to complete the objectives of the sprint.

• We are able integrate Jira with our softwares successfully without any issues.
• It has helped a lot in project management.
• It has also helped in task tracking.

Atlassian Confluence, Atlassian Bitbucket, GitHub, greytHR, New Relic

We use JSM as the internal ticketing system. It's the only ticketing system we use in our organization. It's used for tasks such as requesting IT services or submitting employee requests to HR. JSM has been suitable for our needs, as it's part of the Atlassian suite, which allows us to keep documentation in Confluence and manage projects within Jira.

• Customers are able to track their tickets so it's more organized.
• Increased accountability for those fulfilling the request.
• Ease of documenting tickets for audit purposes which is important.

Asana, Notion and Zendesk Suite

Atlassian Confluence, Asana, Gong

We use Jira to report, track and test bugs and new features in our software. We from customer service report it to the devs, the devs fix or improve the features, and then the tasks come back to us so that we can test the efficiency again. We can accept them or reopen them accordingly

Case Management System

Slack, Intercom, Chargebee

We use it to handle all our Service Requests, Incidents and Changes. We use this for our Internal Customers (collegues who can report issues, or onboarding of collegues e.g.), but also for our external Customers who can raise tickets through the portal we provided them. We use the Asset feature for Asset Management as well.

• Keeping track of SLA's and make this visible has been easier, also reporting this.
• There are some nice options to notify before running out of resolution times, and thus acting in a timely manner.
• A lot of customers also use this, so if needed, it's quite easy to connect our Jira to a customer's Jira.

TOPdesk, ServiceNow Customer Service Management and Zendesk Suite

Microsoft Azure, ChatGPT

We are using as service desk tool plus SDLC life cycle management also we use it as business process management

• Jira Service Management budget is suitable for low and Medium org so the ROI is high
• Jira Service Management and it's automation module increase customer satisfaction and facilities day to day operations

OpenText Service Manager

OpenText Service Manager, BMC Helix ITSM