Scalability, Awesome People and Customer Support That is Bar-None
Use Cases and Deployment Scope
Our Web Development team recommended us to JetRails for hosting our online Magento retail store and website. Our website is very customized and incurs seasonal fluctuations. JetRails ticks all the boxes for us in terms of options, budget, and, most importantly, customer service! The team over there is very responsive, I always get responses back quickly, and I even recognize the same technicians by name when they respond to my tickets. They have even gone out of their way to reach out to me when the holidays are near to make sure I am feeling good about the website. I really feel like they are part of our team and not just a vendor. I am not a technical person, I just happen to be the employee at our tiny company who is a liaison for the website stuff and it helps me sleep better at night knowing the bases are covered!
Pros
- Lightning-fast responses! I get answers to my questions, help when needed, easy instructions, and if I take a while to respond, they continue to check-in, and don't forget about me!
- Ability to upsize and downsize when needed for our seasonal business. During the holidays we are able to add more support for the website, and then take it back down during the offseason. Transition is always easy and painless and I get updates from our account manager often to know what is going on.
Cons
- None: Everything I have ever needed has been addressed and resolved and our company needs are met.
Likelihood to Recommend
JetRails is perfect for our small online company. We do not have our own in-house web team, so having a company like JetRails that clearly cares about the success of our website and is patient and understanding of our limitations on technical knowledge is incredibly valuable. We originally started out on Hostgator and the help and customer service was 0; we were left on our own. Working with JetRails is the opposite; it provides peace of mind and assurance.