TrustRadius Insights for Jamf Pro are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.
Pros
Easy Creation and Deployment Process: Users find the software package creation and deployment process to be easy, increasing their effectiveness in delivering computers. Several reviewers have mentioned that they appreciate the simplicity of creating and deploying software packages, making it a user-friendly experience.
Excellent Support: The software provides excellent support, as indicated by multiple users who have had positive experiences with the support team. They value the timely assistance provided by the support team and consider them valuable resources for Apple administrators.
Remote Management Capabilities: The remote management capabilities of the software are highly appreciated by users. It allows them to handle tasks such as remote application installs and remote deployment easily. This feature has been mentioned by several reviewers as a significant benefit of using the software.
We are currently using Jamf Pro to manage our fleet of Mac devices across the group. It performs well, we are heading towards having a completely DEP workflow and Jamf makes it very easy for us to manage the fleet. The ability to work from a web interface allows us to deploy any updates and changes quickly and efficiently. Jamf has been consistently providing useful updates with excellent documentation.
Pros
Self service allows our users to just get the apps they need for their role.
Excellent customer service.
Speed and accuracy of check-in/deployment of changes.
Cons
The web interface can be frustrating at times.
Likelihood to Recommend
An excellent suite of tools that is rarely behind Apple's feature set.
VU
Verified User
Analyst in Information Technology (Financial Services company, 501-1000 employees)
We are using Jamf to manage our fleet of MacOS and iOS devices. This is anywhere from MDM to imaging computers. It is the SCCM of the Apple world. It helps us with inventory, software and policy enforcement, and setup consistency. It helps us do much more without having to hire additional employees.
Pros
Mobile device management
Deploys software
Manages and secure devices
Cons
The strength that we like the best is imaging. The problem is that Apple is limiting the ability for them to do that going forward.
It would be nice to manage all of our platforms from a single tool.
Likelihood to Recommend
We have been very pleased with Jamf Pro and all that it can do. They perform as the market leader and really enable us to manage our Apple platform at an enterprise level. The other universities we have pulled all use Jamf as well. They are well suited for the higher education market.
We are in the beginning stages of rolling Jamf out company-wide, but are using it now with all new incoming employee orientations (30/week - every week). We use it to make Self Service available, ease of access to the internet, and hopefully soon - to integrate with Okta for authentication purposes. The business problems that this resolves/will resolve is the inundation of support tickets for issues logging in, creating a user profile that fits our standards (naming conventions, etc.), and will allow for more accurate asset data collection.
Pros
Jamf Pro is reliable, stable, and easy to use if you choose to educate yourself - potentially even through JAMF Nation.
Data reports as to the activity and location of users. This is a strength because it rules out a number of issues that would normally require a Helpdesk tech to be on-site or directly interact with the end user.
Ease of package application deployment. Being able to package applications and rules for the machines is a pro we're all grateful for in contrasting the past with how we do things now.
Cons
The UI of Jamf Pro is easy to use if you know where to go. otherwise, the portal is confusing and congested from the settings perspective.
It would be nice if Jamf could provide an in-portal support window where I/we can chat with someone from Jamf support - who may even be familiar with our setup.
More support. Not a major presence in our IT department - where we would love Jamf to be a highlight.
Likelihood to Recommend
Jamf Pro is well suited for situations involving mass requests for applications. Having the ability to push - really from any perspective - to end-users directly is a huge accomplishment. The ease of use for pushing protocols and the simplicity of some go-to commands make the use of Jamf something to be grateful for.
We use Jamf Pro to manage 415 Mac OS devices and 525 iOS device in a public K-12 School System. We have a mixed environment of Mac, iOS, Chromebook, and Windows machines throughout the district. All staff are provisioned with a Mac laptop.
Pros
Deployment of macOS devices. Recently deployed over 400 new Macs over the Spring and Summer
Management of third party software patches.
Management of updates to the Mac ecosystem.
Cons
Some third party apps are extremely difficult to manage updates for Adobe.
Jamf has shown some favoritism towards Cloud installations over On Premise instances in the availability of online training.
mySQL can be difficult to work with if you don't know the interface
Likelihood to Recommend
Deployment and management of the Mac Devices is particularly easier with Jamf Pro.
We started using Jamf (ex Casper) when I started as a Classroom Administrator managing Lab/Cluster machines at Brandeis. At first we just used Imaging. Overtime, we switched to the full suite and started managing all campus machines as well. Not only did it help us image machines deployed to labs, staff and faculty, we finally have an inventory system tied to our users and we are able to specify departments and other asset info. In imaging, layered package structure allowed us to update specific packages individually, instead of rebuilding everything. Recently, touch deployment had made our work more seamlessly operating with Apple DEP. About a year ago, we switched to Jamf Cloud, which is another great decision made. Since then we relied on Jamf to update JSS and have 99% uptime except for maintenance. I highly recommend Jamf.
Pros
Configuration profile management - Working with Apple Push allowing more direct management.
Imaging - there is no other tools like Jamf imaging to be able to prep and image a mass amount of machines at once.
Composer - Made package building easy and allows a great deal of customization.
Cons
Recon - remote enrollment doesn't seem to always work, can improve.
Jamf Admin - I think the layout is getting a little outdated, maybe room for improvement?
Jamf is used by all Mac users in the organization. It is used for easy and quick Mac deployment as we rapidly grow. It also allows us to easily enforce policies and install new software.
Pros
Jamf has a great community behind it so if you don't know how to do something, you will very easily find the answer. The community has also developed many additions to the platform to make the experience even easier.
Jamf makes reporting on hardware status such as encryption, disk space, memory issues, etc. very easy so we can predict and solve problems before the end user notices.
Jamf does a great job at provisioning new computers for our users with zero touches by IT. It has allowed us to provision new laptops for new hires much quicker.
Cons
The barrier to entry can be difficult due to the price of the JumpStart and the requirement to be on-site. Sometimes there is a large backlog.
Likelihood to Recommend
Jamf is great for all environments. We are a mixed environment with 60% Mac and the rest PC and I think it is still the best solution.
VU
Verified User
Manager in Information Technology (Media Production company, 201-500 employees)
Supports the use of Apple devices over our entire enterprise. Helps support standardization across machines my support staff doesn't have hands on access to.
Pros
Easy of use. Easy to train new users.
Powerful
Cons
More online basic training
Help desk level user support.
Likelihood to Recommend
Nice for far flung office support. Pro would be slightly overkill for a local small group of machines.
