Jamf Pro Reviews & Insights

Score8.7 out of 10

276 Reviews and Ratings

Community insights

TrustRadius Insights for Jamf Pro are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Easy Creation and Deployment Process: Users find the software package creation and deployment process to be easy, increasing their effectiveness in delivering computers. Several reviewers have mentioned that they appreciate the simplicity of creating and deploying software packages, making it a user-friendly experience.

Excellent Support: The software provides excellent support, as indicated by multiple users who have had positive experiences with the support team. They value the timely assistance provided by the support team and consider them valuable resources for Apple administrators.

Remote Management Capabilities: The remote management capabilities of the software are highly appreciated by users. It allows them to handle tasks such as remote application installs and remote deployment easily. This feature has been mentioned by several reviewers as a significant benefit of using the software.

Reviews

184 Reviews

Jamf Pro A+

Rating: 10 out of 10

March 30, 2024

Use Cases and Deployment Scope

We use Jamf Pro to manage all our Macbook and iPad devices. Integrates nicely with Apple School Manager and makes it easy to deploy apps. We also use Jamf Protect for extra security and Jamf Connect for user authentication with our identity provider.
We needed a way to manage Apple devices on our mostly Windows network.

Pros

Deploy apps and software packages with ease.
Allows us to use Shared iPad mode which is great in our lower school.
Prestage enrollments make for almost zero tough device deployment.

Cons

Would love the ability to monitor or see app usage and time on Shared iPad's.
Jamf app catalog continues to get better and better. Keep up the good work on that.
Software updates could use some improvement.

Likelihood to Recommend

Sharing an iPad with multiple students (Shared iPad mode) is very helpful for us. Each student can have their own profile with own settings stored.
Apple devices are not very enterprise friendly, compared to Windows, so Jamf Pro helps bridge that gap especially with the help of Jamf Connect for idp authentication.

Verified User

Professional in Information Technology (51-200 employees)

Vetted Review

5 years of experience

The Cadillac of Apple MDM

Rating: 10 out of 10

March 28, 2024

Use Cases and Deployment Scope

Apple device management. In a world where people want choice and devices that don't necessarily like to be managed, this product is the Cadillac and granddaddy as far as Apple MDM is concerned. While it does have its quirks (what product doesn't), Jamf's support is on key and will do what it can to help you - even if it's out of their purview.

Pros

Apple Device Management
SMART GROUPS!
API development
Integrations
CUSTOMER FOCUSED

Cons

Device onboarding
Product Issues
Software Updates

Likelihood to Recommend

Well suited for any organization that wants to manage apple products. It's extremely easy to integrate and has many connectors for existing enterprise infrastructure applications. Certificate management is a breeze. Not so suited for smaller businesses that only have 10-20 devices. Jamf has another product called JAMF Now that would suffice for those areas.

Verified User

Engineer (1001-5000 employees)

Vetted Review

10 years of experience

Jamf Pro - Apple's best friend

Rating: 10 out of 10

Incentivized

March 25, 2024

Use Cases and Deployment Scope

We use Jamf Pro as our mobile device management (MDM) for all our staff and student, macOS and iOS devices at the university.

We have used it now for over 10 years. It has help us to efficiently deploy devices to students labs, staff offices and student loan equipment.

Using Jamf Pro we are able to configure our devices down to the smallest details. This helps us mange our devices to meat all our IT policies.

Pros

Configuring devices
App deployment
specialist device management
Patch Mangement
Apple security update deployment

Cons

Apple security update management
Patch management is needing further improvment

Likelihood to Recommend

Before Jamf Pro was implemented we had to manually image each device separately. This would sometimes cause inconsistency between devices. With Jamf Pro this was immediately rectified as it is allow managed within the portal and remotely deployed to devices once they have connected with Jamf Pro.

Apple security updates have always bee a issue to deploy to devices remotely. Jamf Pro has only recently added their own way off managing this through the portal. However before this using the accessibility of Apple devices Jamf Pro offers there are many options to implement that help manage the deployment of updates.

Will Steward

Systems Admin in Information Technology at University of Gloucestershire (1001-5000 employees)

Vetted Review

10 years of experience

Jamf Pro MADE MY JOB LESS STRESSFUL

Rating: 10 out of 10

Incentivized

January 23, 2024

Use Cases and Deployment Scope

Jamf Pro is our only MDM. and it helps me run three different buildings and all of their devices. We are a CHARTER SCHOOL in Decatur IL. [...]. We have almost 500 devices and 3 locations and being able to do all of the things we can from one location is a benefit.

Pros

REMOTE LOCK OF LOST IPADS
EASY UPDATE OF IOS AND MACOS
TRACK DEVICES AND KEEP THEM IN COMPLIANCE
ZERO TOUCH

Cons

To be honest these last few updates have solved all my issues that I had.
The one thing I would like to see is better searching for SHARED IPADS. To be able to search the shared users on the iPads

Likelihood to Recommend

I am a 1 person IT department and I handle 3 locations. The ease in which I can control everything has made my job a lot less stressful. That is priceless to me. I student loosing a iPad I located the iPad lock it and send a ping. I can see right away if it's in the school or at home. what's not to love.

Sara Sagola

IT Supervisor in Information Technology at Robertson Charter School (201-500 employees)

Vetted Review

View profile

Brilliant!

Rating: 10 out of 10

Incentivized

November 28, 2023

Use Cases and Deployment Scope

I'm an IT Support Specialist and we use Jamf Pro as our MDM for Apple devices. It's brilliant and makes our lives much easier when managing Macs/iPhones. It allows us to keep track of our devices, deploy software updates, troubleshoot issues, create smart/static groups, password managment and so on. From a users perspective I haven't come across any issues, it only enhanced our job day-to-day.

Pros

Allow us to create smart/static groups
Enroll and configure devices
Deploy software/application updates
Troubleshoot issues with devices
View logs such as computer usage logs/audit logs/policy logs etc

Cons

LAPS password management - don't include special characters to allow a clean copy/paste

Likelihood to Recommend

I think Jamf Pro is mainly suited to larger companies however smaller businesses would also make good use of this software. Being a global company, we heavily benefit from this software. A prime example would be if a user from NZ for example had their laptop stolen, any IT support specialist from around the globe in our company could pick up this issue and lockdown the laptop via Jamf Pro preventing an avalanche of issues.

Verified User

Administrator in Information Technology (5001-10,000 employees)

Vetted Review

2 years of experience

Jamf Pro Review

Rating: 10 out of 10

November 25, 2023

Use Cases and Deployment Scope

Jamf Pro is the primary tool my university uses for Apple device management. Jamf Pro enables us to automatically enroll devices, apply configurations that ensure they adhere to security policy, install any applications and configurations a user or department would need and much more. Jamf has tons of features and integrations. It can be integrated into most popular identity providers (Microsoft AD/Entra ID, Okta, Google, etc). Jamf regularly introduces new features to make their product better, such as Jamf Remote Assist for remotely connecting to devices without specific network dependencies. Overall Jamf gives us the ability to manage Apple devices in the best way possible and also enables us to give superb support to users with Apple devices.

Pros

Automatically enroll Apple devices into management.
Allows for macOS & iOS patching.
Allows for third-party patching.
Allows the running of custom scripts.

Cons

Support could be better.
A more automated third-party patch management solution.

Likelihood to Recommend

I think anywhere Apple devices are managed Jamf Pro is well suited. It only wouldn't be appropriate in organizations without a significant Apple footprint.

Verified User

Consultant in Information Technology (10,001+ employees)

Vetted Review

8 years of experience

Best in class!

Rating: 10 out of 10

Incentivized

October 24, 2023

Use Cases and Deployment Scope

I am the head Administrator for Jamf Pro. I use it to manage our fleet of over 2000 macs and 170 iPads. I use the software to do everything from deployment setup, app management, to integrations with our Asset Database. Jamf Pro is top in class for an MDM solution for Apple products.

Pros

App deployment
Script handling
API integrations

Cons

Group scope viewing
Remote access
App Installer scoping

Likelihood to Recommend

If you're looking for a Mobile Device Management solution that will handle a range of varied platforms, this isn't the MDM for you. Jamf products are built specifically around Apple products and the management thereof. That being said, it provides and delivers the tools for managing your fleet of Apple products better than any other vendor out there.

Verified User

Engineer in Information Technology (1001-5000 employees)

Vetted Review

10 years of experience

The best MDM solution for Mac and iOS devices

Rating: 10 out of 10

October 10, 2023

Use Cases and Deployment Scope

We utilize Jamf Pro to manage our fleet of Mac and iOS devices, which comprise at least half - 2/3 of the devices in our org. Prior to implementing Jamf Pro, there was a lot more manual setup and management of these devices. Since implementation we've saved countless hours of previously manually handled tasks.

Pros

Provisioning of new computers and devices - installation of basic settings and applications.
Enforcing restricted software policies, to keep the computers compliant and safe.
The remote lock and remote wipe is particularly useful for terminations and lost devices.

Cons

Integrated and unattended remote support has always been a pain point. Looking forward to when they will add this feature!
It would be nice to have some prebuilt workflows and scripts to easily select and use.

Likelihood to Recommend

Jamf Pro is well suited to manage iOS and MacOS devices for any medium to large sized organization. New device provisioning and management are its strong points. The product could be improved with better patch management and remote access features, but this is something I know Jamf has been working on implementing.

Verified User

Employee in Information Technology (51-200 employees)

Vetted Review

3 years of experience

Jamf Pro is the best!

Rating: 10 out of 10

June 23, 2023

Use Cases and Deployment Scope

It allows me to remotely drop ship macs to users and have them log in with no issues. It also gives me the opportunity to zero touch apps and set security protocols for my user base to keep their computers secure, safe and reliable. This has greatly increased our teams efficiency and workflows.

Pros

Reporting
Deploy apps

Cons

UI flexibility with smart groups

Likelihood to Recommend

If you have more than 5 of iPhones/iPads/AppleTV's or Mac's that an endpoint management tool like Jamf will help you out in HUGE ways. You'll reduce your overhead, improve your endpoint security and make your overall IT Experience/support much easier!

Verified User

Technician in Information Technology (501-1000 employees)

Vetted Review

10 years of experience

Great Product, great community!

Rating: 9 out of 10

June 19, 2023

Use Cases and Deployment Scope

At our company, for many years now, we are using Jamf Pro for managing our macOS devices fleet. Jamf Pro is used for everything, from the device initial set-up and enrollment, restricting software and etc, to pushing configuration profiles for specific apps/network and etc. We do utilise Self Service application (aka. own AppStore) to give our users list of approved software to be used in our company. Overall, we have a great experience using Jamf Pro, it's stable and reliable.

Pros

Flexibility of device management
Scoping policies
Product support

Cons

Managing Software Updates
Patch management

Likelihood to Recommend

It's well suited for firms with large or growing fleet of devices. I can only say about macOS device management, as for mobile devices we have a different solution. But I had a chance to play around with mobile device management using Jamf on one of the trainings using Sandbox, and I can say that you can totally use it for managing iOS/iPadOS/Android devices as well.

Verified User

Engineer in Information Technology (10,001+ employees)

Vetted Review

1 year of experience

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