TrustRadius Insights for Jamf Pro are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.
Pros
Easy Creation and Deployment Process: Users find the software package creation and deployment process to be easy, increasing their effectiveness in delivering computers. Several reviewers have mentioned that they appreciate the simplicity of creating and deploying software packages, making it a user-friendly experience.
Excellent Support: The software provides excellent support, as indicated by multiple users who have had positive experiences with the support team. They value the timely assistance provided by the support team and consider them valuable resources for Apple administrators.
Remote Management Capabilities: The remote management capabilities of the software are highly appreciated by users. It allows them to handle tasks such as remote application installs and remote deployment easily. This feature has been mentioned by several reviewers as a significant benefit of using the software.
We are currently using Jamf Pro to manage our fleet of Mac devices across the group. It performs well, we are heading towards having a completely DEP workflow and Jamf makes it very easy for us to manage the fleet. The ability to work from a web interface allows us to deploy any updates and changes quickly and efficiently. Jamf has been consistently providing useful updates with excellent documentation.
Pros
Self service allows our users to just get the apps they need for their role.
Excellent customer service.
Speed and accuracy of check-in/deployment of changes.
Cons
The web interface can be frustrating at times.
Likelihood to Recommend
An excellent suite of tools that is rarely behind Apple's feature set.
VU
Verified User
Analyst in Information Technology (Financial Services company, 501-1000 employees)
We are in the beginning stages of rolling Jamf out company-wide, but are using it now with all new incoming employee orientations (30/week - every week). We use it to make Self Service available, ease of access to the internet, and hopefully soon - to integrate with Okta for authentication purposes. The business problems that this resolves/will resolve is the inundation of support tickets for issues logging in, creating a user profile that fits our standards (naming conventions, etc.), and will allow for more accurate asset data collection.
Pros
Jamf Pro is reliable, stable, and easy to use if you choose to educate yourself - potentially even through JAMF Nation.
Data reports as to the activity and location of users. This is a strength because it rules out a number of issues that would normally require a Helpdesk tech to be on-site or directly interact with the end user.
Ease of package application deployment. Being able to package applications and rules for the machines is a pro we're all grateful for in contrasting the past with how we do things now.
Cons
The UI of Jamf Pro is easy to use if you know where to go. otherwise, the portal is confusing and congested from the settings perspective.
It would be nice if Jamf could provide an in-portal support window where I/we can chat with someone from Jamf support - who may even be familiar with our setup.
More support. Not a major presence in our IT department - where we would love Jamf to be a highlight.
Likelihood to Recommend
Jamf Pro is well suited for situations involving mass requests for applications. Having the ability to push - really from any perspective - to end-users directly is a huge accomplishment. The ease of use for pushing protocols and the simplicity of some go-to commands make the use of Jamf something to be grateful for.
We use Jamf Pro to manage 415 Mac OS devices and 525 iOS device in a public K-12 School System. We have a mixed environment of Mac, iOS, Chromebook, and Windows machines throughout the district. All staff are provisioned with a Mac laptop.
Pros
Deployment of macOS devices. Recently deployed over 400 new Macs over the Spring and Summer
Management of third party software patches.
Management of updates to the Mac ecosystem.
Cons
Some third party apps are extremely difficult to manage updates for Adobe.
Jamf has shown some favoritism towards Cloud installations over On Premise instances in the availability of online training.
mySQL can be difficult to work with if you don't know the interface
Likelihood to Recommend
Deployment and management of the Mac Devices is particularly easier with Jamf Pro.
Jamf is used by all Mac users in the organization. It is used for easy and quick Mac deployment as we rapidly grow. It also allows us to easily enforce policies and install new software.
Pros
Jamf has a great community behind it so if you don't know how to do something, you will very easily find the answer. The community has also developed many additions to the platform to make the experience even easier.
Jamf makes reporting on hardware status such as encryption, disk space, memory issues, etc. very easy so we can predict and solve problems before the end user notices.
Jamf does a great job at provisioning new computers for our users with zero touches by IT. It has allowed us to provision new laptops for new hires much quicker.
Cons
The barrier to entry can be difficult due to the price of the JumpStart and the requirement to be on-site. Sometimes there is a large backlog.
Likelihood to Recommend
Jamf is great for all environments. We are a mixed environment with 60% Mac and the rest PC and I think it is still the best solution.
VU
Verified User
Manager in Information Technology (Media Production company, 201-500 employees)
Jamf Pro is used across the organization. It addresses deployment, patching, software installs, and updates. It allows for fixes to be deployed quickly to users once problems have been solved. It allows us to keep track of our Mac inventories, and we are looking forward to using it to help with a possible deployment of iPads in one of our science labs.
Pros
The Jamf Pro JSS is great at reporting on inventory. It is easy to set up an advanced search with multiple criteria that targets hardware, software, and other markers, including organizational and meta structures (like computer groups, building, or assigned user).
Jamf Remote is a great tool for "do it now" tasks. Using Jamf Remote, I can do pretty much everything a policy can do (install a package, run a script, execute a command, perform an inventory, etc.), but I can do it right away just once, so I don't have to go through the process of creating a policy for a one-off. I can also use Jamf Remote to connect to a system remotely.
Jamf Composer makes packaging software for deployment a breeze. It can pull in files from multiple folders, you can add scripts to run pre and post install, and it's all very straightforward.
Cons
When using Jamf Remote, the check for the latest jamf binary and binary location often produces enough "errors" that the procedure shows as having "failed" even though it succeeded, so it is difficult to know whether a procedure that "failed" actually failed or whether it just had a time trying to figure out which binary to use.
In the JSS profiles, it would be great to have an option to configure a particular setting in an area (e.g., security and privacy) without also thereby configuring all the settings for that area. Something like MS group policies for settings which can be enabled, disabled, or not configured.
Likelihood to Recommend
I think its suitability is inversely proportional to the number of systems under management and the amount of time one has to manage them.
We use Jamf Pro to manage all of our Macs. We only have about 25 now, but soon hope to have all the employees on them (150). We also use Jamf Pro to manage all employees' iPhones (~70).
Pros
MDM
Single pane of glass
Cloud hosted
Cons
Learning how to use
More free training
Better Jamf Nation layout
Likelihood to Recommend
Anywhere you need to manage a large number of Macs.
We use JAMF Pro to manage our iPads for staff and classrooms. We are looking into also utilizing it for management of our limited Mac devices. We've recently switched to JAMF Pro after a year using a different MDM. We primarily use it for device configuration, app deployment, and some other user/location specific policies.
Pros
JAMF's strength seems to be its age and track record. It's been around longer than most of the competition.
JAMF seems to have a strong focus on business environments and plenty of tools to help keep your company's iOS/Mac devices under control
The community of JAMF users is cult-like and should prove to be a good indicator of the product's value and competencies.
Cons
Coming from an MDM exclusively targeted to Schools, the switch to JAMF's more "business-centric" terms/interface is a challenge.
The interface has a steep learning curve. The stuff you want is there, but it's going to take you some time to remember exactly where it's located.
Like all things Apple related, it still has to work within the confines of what Apple is allowing via APIs and such. That means there's always going to be things that dead end at "you can't do that. Apple doesn't let you"
Likelihood to Recommend
We're still fairly new to JAMF Pro, so take that into consideration. For a smaller school, I'd likely still recommend something like Mosyle over JAMF. JAMF is geared much more heavily towards businesses whereas Mosyle is School-centered. In the end, they both do 85% of the same things (this is because of the limitations off the APIs Apple allows) and so the bigger factors may be the interface and whether or not any of the things they've added in that are exclusive to their product is of any value in your scenario. (Mosyle has classroom features, JAMF has Building/Office features)
VU
Verified User
Manager in Information Technology (Education Management company, 51-200 employees)
Jamf Pro is deployed to our entire company. We use Jamf Pro to facilitate updates, install new software, track our inventory, and ensure our computers are secure.
Pros
Managing macOS
Managing iOS
Cons
Reliability with Jamf Cloud
Improvements in Configuration Profiles
Cost. They know they are the best tool out there and charge accordingly...This bill ticks me off every year but Jamf Pro is the heroine of MDMs...
Likelihood to Recommend
Jamf Pro is a requirement if you manage iOS and/or macOS. Any other MDM is inferior.
