Everything in one system to make the end user experience easy to navigate-no other software needed
Use Cases and Deployment Scope
In the Risk Management Services Department, we administer benefits for a pool of self-funded municipal entities. Workers Comp, Property/Casualty, and Underwriting all work with Ventiv. Ventiv is our claims management system, reporting system, and policy/underwriting system.
Pros
- Updating system for state/federal compliance.
- Always looking for ways to make the experience better.
Cons
- Imbed link to Ventiv University topic in Ivos online help instructions.
- With some calls/or Zoom meetings, we need an interpreter or some way to assist in better understanding when talking to the Help Desk.
- advising Users about the functionality that would serve us better
- Document image and User mail could use more enhancements to get the information from outside source into Claims Enterprise. The business rules for adding documents and claims mail need to bring in the description or subject to notepad
Return on Investment
- Ability to automate reports.
- Ability to customize system.
- Financial reports.
