Ivanti Endpoint Manager Reviews & Insights

Score7 out of 10

61 Reviews and Ratings

Community insights

TrustRadius Insights for Ivanti Endpoint Manager are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Business Problems Solved

Ivanti Unified Endpoint Manager, formerly known as LANDESK Management Suite, is a versatile software utilized globally across IT business units for asset management and solving remote support issues. It offers a wide range of features such as patching, software distribution, imaging, monitoring, and inventory management. Users benefit from improved support capabilities and better response to vulnerability attacks. The software enables efficient remote deployment of software/images, troubleshooting, and quick management of thousands of computers across different locations. Additionally, it provides additional functionality for asset management, reporting, and system administration. While some users have mentioned the higher cost and learning curve involved in ticketing conventions, overall, Ivanti Unified Endpoint Manager proves effective for managing assets, distributing software, standardizing imaging, and enhancing security measures.

Reviews

37 Reviews

Ivanti Endpoint Manager: Powerful Tool with Room for Usability Improvements

Rating: 6 out of 10

Incentivized

October 31, 2024

Use Cases and Deployment Scope

In my previous organization, we use Ivanti Endpoint Manager (IEM) to make managing all our devices much easier. It lets us track, update, and secure every computer and mobile device from a single place, which saves a lot of time and keeps our IT team focused on bigger projects instead of routine tasks.

Pros

Comprehensive Inventory and Asset Management
Automated Patch Management
Flexible and Scalable Management
Powerful Remote Control for Support
Efficient Software Distribution

Cons

Complex User Interface
Slow Reporting and Data Processing

Likelihood to Recommend

Well-Suited Scenarios
Large Enterprise Environments with Diverse Devices
Organizations Prioritizing Security and Compliance
Distributed Workforce and Remote Support Needs

Less Appropriate Scenarios
Small to Medium Businesses with Limited IT Resources
Environments with Heavy MacOS or Linux Usage

Prabhu Govindaraj

Senior Engineer in Information Technology at University of Melbourne (10,001+ employees)

Vetted Review

3 years of experience

Verified on LinkedIn

Manage your environment with Ivanti Endpoint Manager

Rating: 8 out of 10

December 29, 2023

Use Cases and Deployment Scope

We're using Ivanti Endpoint Manager to control our endpoints and provide them with the correct set of applications, pre defined settings and manage the licenses, allowing us to deploy application installations and updates using the Ivanti Automation integration. Using captures we also provide the user settings be available over multiple devices.

Pros

Provide consistant set of shortcuts and their settings
Provide a managed set of printers and drive mappings
Being able to deploy missing applications on a on-demand

Cons

Roadmap for future versions
Speed of logon, more parallelization
Webportal to do the management

Likelihood to Recommend

It can beperfect for situations where an end-user is using a standard set of applications and there is no need to manage or install applications by themselves. If, on the other hand, there is a need of flexibility, Ivanti Endpoint Manager is not in it's strength but still adds value!

Jan Schulenburg

Senior System Engineer in Information Technology at Voortman (501-1000 employees)

Vetted Review

10 years of experience

Ivanti Unified Endpoint Manager is Unparalleled

Rating: 10 out of 10

June 8, 2021

Use Cases and Deployment Scope

Ivanti Unified Endpoint Manager (formerly LANDESK Management Suite) is leveraged throughout our environment. It allows us to manage assets and assist our users through software distribution, patch management, remote access, and standardized imaging. Using queries to get quick information and to create lists for software distribution and patching is awesome, and is used regularly. Layering Ivanti Neurons on top of Ivanti Unified Endpoint Manager (formerly LANDESK Management Suite) allows for even greater reporting and, of course, dashboarding.

Pros

OS provisioning
Patch management
Software distribution (on premises)
PC remote assistance

Cons

Remote assistance for macOS
Software distribution (through gateway)
Error codes when software distribution fails

Likelihood to Recommend

Easier to set up and leverage than SCCM. Ivanti provides a suite that is more powerful and learning friendly. If you have a mix of users that are on-premises and remote, Ivanti Unified Endpoint Manager (formerly LANDESK Management Suite) is a good solution. We have not had a great experience with the integration to macOS, but it works on-premises most of the time. If you are looking for an all-in-one solution that can provide end-to-end management, from service desk to reporting and asset management, Ivanti Unified Endpoint Manager (formerly LANDESK Management Suite) is an excellent fit.

Verified User

Employee in Information Technology (5001-10,000 employees)

Vetted Review

8 years of experience

A Very Powerful Tool To Manage A Wide Range Of Devices

Rating: 9 out of 10

Incentivized

February 22, 2021

Use Cases and Deployment Scope

We settled on Ivanti almost 2 years ago because of the support across multiple Operating Systems (Windows, Mac, and Linux) and environments (Internal / External networks and Domain/Azure/Non-domain). We initially only planned on using Ivanti for workstations but as we started rolling it out we found massive issues with our WSUS patching that also affected our servers. After doing some testing and vetting, we quickly made the decision to deploy Ivanti to every device and server. It has made our inventory, security, patching, and audit requirements much more manageable.

Pros

Patching
Inventory
User self-service software installation through Ivanti Portal
Vulnerability management

Cons

Management Console is not web based and only runs on Windows.
Support and documentation is hard to find sometimes.

Likelihood to Recommend

Mixed OS environments (Windows, Mac, Linux) and where WSUS or SCCM can not cover (non-domain computers, non-windows devices, off LAN devices, and work from home users).

Verified User

Administrator in Information Technology (5001-10,000 employees)

Vetted Review

2 years of experience

Excellent product but still has room for improvement

Rating: 8 out of 10

February 9, 2021

Use Cases and Deployment Scope

[Ivanti Unified Endpoint Manager (formerly LANDESK Management Suite)] is a device management solution. We are using this company wide for our endpoints. The primary benefit of this solution are Inventory, patch management, and software deployment. Inventory collection with this tool is a significant amount of granular data. This helps drive decision making and metrics of success. Patch Management is a critical security feature that many companies overlook. Microsoft updates are not enough to protect your endpoints, and [Ivanti Unified Endpoint Manager (formerly LANDESK Management Suite)] natively patches many third-party applications. This may not seem that important since many applications now are able to auto-update. Unfortunately sometimes Chrome, Firefox or an AV solution stop auto-updating, and you have some devices with a vulnerable software and a known exploit in your environment. [Ivanti Unified Endpoint Manager (formerly LANDESK Management Suite)] is that tool to automate remediation of that before it is a problem. Software deployment is also a core component. Sometimes you need to rollout a security solution or a critical business application, and it need to be done fast. Any application type can be deployed with [Ivanti Unified Endpoint Manager (formerly LANDESK Management Suite)], and [there] are even multiple methods of deployment such as batch, powershell and VB scripts.

Pros

Inventory
Patch management
Software deployment

Cons

Administrator Console Interface
Web interface
Portal Manager Interface
Cloud-based replacement to on-prem

Likelihood to Recommend

There is no direct replacement for the on-prem Ivanti [Unified Endpoint Manager (formerly LANDESK Management Suite)] solution. Ivanti has a companion product called Neurons, but that is in additional cost, and requires configuration with your on-prem [Unified Endpoint Manager] instance to perform basic functions. If cloud-based is a requirement for your organization, this is likely a dealbreaker. You can implement [Unified Endpoint Manager] in a cloud instance such as AWS, but the support for this appears limited.
If on-prem is not an issue for you, this is a great tool for device management. It has robust features, impressive inventory, massive customization options, and excellent vendor support. If Patch Management is a problem in your company right now, this is the first product I would evaluate.

Verified User

Engineer in Information Technology (1001-5000 employees)

Vetted Review

5 years of experience

UEM by Ivanti: You didn't know so much was possible!

Rating: 10 out of 10

January 28, 2021

Use Cases and Deployment Scope

We use [Ivanti Unified Endpoint Manager (formerly LANDESK Management Suite)] to know what we have, where it is, and manage those assets in the field. Patch, Software Distribution, Imaging, Discovery, Monitoring, and Inventory are the main areas we focus on. Other areas that we also use UEM for also include Application Control and Environment Manager but these to me are ancillary and not core functions.

Pros

Patch(Security) is done really well. You can use roll out projects or built-in automation as well as the use of groups and scopes to design pilot and other use cases.
It takes a solid inventory of what you have of your endpoints and can do an agentless scan as well if you need to collect data that way as well.
Provisioning is rather simple and even allows you to use other products' software for the image or the built-in if you wish to do so.
Software distribution works well and has a lot flexibility built into the module.

Cons

MDM has fallen a bit flat, however, with the recent acquisition of MobileIron I believe this will change but as of now there is some of this still built into the product
The antivirus portion of the product hasn't had much love and could use a bump. It is not bad at all but I would like to see it hit that next level.
Data Analytics is the most powerful tool inside this platform but it is so hard for people to figure it out that it often goes unused. It needs a good redesign.
API could use some work.

Likelihood to Recommend

You need to push O365 or some product out to your institution. If you need to build out a reboot before and after and maybe something else, [Ivanti Unified Endpoint Manager (formerly LANDESK Management Suite)] can easily do that for you. It then can also use a query to determine who needs that product in your environment and then continue using that query to watch for the machines you targeted to show up once your push succeeded. If you need to, you can use the task scheduler and schedule your software distribution for a specific not in normal business hours or on a weekend.

Jesse Miller

IT Specialist in Information Technology at SouthStar Bank (51-200 employees)

Vetted Review

4 years of experience

View profile

Unified Endpoint Manager helps us with Windows 10 settings roaming

Rating: 7 out of 10

Incentivized

January 22, 2021

Use Cases and Deployment Scope

We use it across the whole organization to publish applications, capture user settings and implement an access control layer. We use mostly VDI and needed a solution to roam user settings between nonpersistent desktops. Ivanti UEM appeared a good replacement for our previous product that was not very good at Windows 10 specific settings.

Pros

Capture and restore user settings
Provide access control
Replace Windows group policies

Cons

Management interface, the suite consists of separate products instead of one interface.
Upgrade complexity.
Insight in performance bottlenecks/issues that occur.

Likelihood to Recommend

It can be used in scenarios where you want to compose the desktop, including publishing app shortcuts to users. Another area is access control: it can provide you with conditional access control based on the context of the user. Furthermore, capturing user settings is a good area, you can even restore previous settings for a specific app in case it had issues.

Verified User

Professional in Information Technology (51-200 employees)

Vetted Review

1 year of experience

Ivanti manages my endpoints with ease

Rating: 10 out of 10

March 19, 2020

Use Cases and Deployment Scope

We use Ivanti EPM across the entire corporate office and stores. This helps us with patch management, antivirus, and asset information. With EPM we are better able to report and respond to vulnerability attacks and ensure that our devices are protected and functioning properly. EPM also solves an issue with our remote support. Our brick and mortar stores are difficult to access with normal Windows methods because of our network NATing. Having an EPM agent solves this problem and improves our support capabilities.

Pros

Ivanti EPM handles remote control extremely well in the 2018 release. The new from scratch 'Remote Control Web Services' is far more reliable and withstands some pretty malformed network infrastructures. As long as the device has minimal internet or intranet access, you can reach it.
Apple MacOS support is growing slowly but surely. It is comforting to see the time and effort going into the Ivanti EPM product for a type of device that is becoming more prevalent in the business world.
Ivanti handles vulnerabilities very seriously. For example, the Spectre and WannaCry problems were almost a non-event for us because we had our automated patching implemented. We are able to successfully have a test, beta, and prod deployment style for patching to ensure that the base OS, as well as our specific applications, do not encounter serious issues when patched. Then, on the other hand, we are not behind on updates and open to vulnerabilities.

Cons

The product's vast use cases and robustness can be its downfall as well in some sense. It can certainly be overwhelming, and in my opinion, requires some form of technical support contract to make sure your questions are answered quickly and tailored to your environment.
Antivirus has been a struggle with Ivanti EPM with various changes in the industry around Kaspersky and I hope things are settling down soon. It's currently unclear how and when more and more features of their current AV offering will be implemented. It is bare-bones for now after having to start over with leaving Kaspersky behind.
Because the word 'endpoint' has so many meanings, there are a ton of features in the Ivanti EPM product. Some of them are not the best at what they do and are simply there to get the job done. It would be great to see some functionality sync across their product family.

Likelihood to Recommend

It is well suited for retail because of the decentralized nature of the endpoints. I think it would be well worth any environment that sees personal devices on corporate networks for the base agent with AV reasons. It is probably not best for small establishments that would not exceed 200 devices overall unless patch management is a real pain point.

Adam Howard

System Administrator in Information Technology at Rack Room Shoes (1001-5000 employees)

Vetted Review

3 years of experience

View profile

Great features with a lot of potential

Rating: 7 out of 10

September 26, 2019

Use Cases and Deployment Scope

Our department utilizes UEM to manage assets, software deployment, patch management, inventory control, reporting, and system provisioning. The systems being managed are both physical and virtual. We currently do not manage servers with the product.

Pros

Patch management.
Inventory data.
Reports based on inventory data.

Cons

Console hangs, inconsistent UX design makes daily usage slower and more difficult.
Reported bugs, defects in design, or enhancements often appear to go unresolved unless deemed critical application failures.
Quality Assurance of releases is hit or miss. Sometimes there seem to be more bugs introduced than resolved.

Likelihood to Recommend

EPM does a really good job historically of patch management for OS and third-party patching. Third-party patching is generally quite difficult given that the OS is usually the main focus, but third party applications are a valid attack vector. EPM also does a good job of automating provisioning builds It has the potential to grow and expand even further with continued development. Identifying system information and reporting is another key area that EPM is very useful. Areas, where it is not well suited, tends to be small. There is a lot the system can do, but it generally takes someone who knows it well to accomplish the task. Agent-less software deployment similar to Ansible is totally feasible, but it's not intuitive or marketed in towards this type of software deployment.

Verified User

Team Lead in Information Technology (10,001+ employees)

Vetted Review

13 years of experience

Ivanti gets the job done and does it well

Rating: 9 out of 10

July 22, 2019

Use Cases and Deployment Scope

We are currently using Ivnati Unified Endpoint Manager to manage all our lab and staff/faculty desktop and laptops. We perform OS Provisioning, deploy software, remote support and very soon will implement patch management.

Pros

Provisioning machines.
Automating software deployments.
Troubleshooting with end users.

Cons

Reducing the amount of bugs with updated/new software.
Better alerting of problematic events like hung scheduling or inventory service.
Better alerting capabilities through email or prompts on the server/console side.
Ability to continue a template where it last left off, even if failed.

Likelihood to Recommend

Ivanti UEMP has helped our organization improve our OS provisioning and maintenance of systems. We are able to better support our customrs with remote support that works every time. We have seen a significantly lower amount of times we have to re-image a machine with a layered approach to system imaging and provisioning.

Karl Henry

Technical Manager in Information Technology at Fairleigh Dickinson University (1001-5000 employees)

Vetted Review

3 years of experience

View profile

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Ivanti manages my endpoints with ease

Rating: 10 out of 10

March 19, 2020

Use Cases and Deployment Scope

Pros

Ivanti EPM handles remote control extremely well in the 2018 release. The new from scratch 'Remote Control Web Services' is far more reliable and withstands some pretty malformed network infrastructures. As long as the device has minimal internet or intranet access, you can reach it.
Apple MacOS support is growing slowly but surely. It is comforting to see the time and effort going into the Ivanti EPM product for a type of device that is becoming more prevalent in the business world.
Ivanti handles vulnerabilities very seriously. For example, the Spectre and WannaCry problems were almost a non-event for us because we had our automated patching implemented. We are able to successfully have a test, beta, and prod deployment style for patching to ensure that the base OS, as well as our specific applications, do not encounter serious issues when patched. Then, on the other hand, we are not behind on updates and open to vulnerabilities.

Cons

The product's vast use cases and robustness can be its downfall as well in some sense. It can certainly be overwhelming, and in my opinion, requires some form of technical support contract to make sure your questions are answered quickly and tailored to your environment.
Antivirus has been a struggle with Ivanti EPM with various changes in the industry around Kaspersky and I hope things are settling down soon. It's currently unclear how and when more and more features of their current AV offering will be implemented. It is bare-bones for now after having to start over with leaving Kaspersky behind.
Because the word 'endpoint' has so many meanings, there are a ton of features in the Ivanti EPM product. Some of them are not the best at what they do and are simply there to get the job done. It would be great to see some functionality sync across their product family.

Likelihood to Recommend

Adam Howard

System Administrator in Information Technology at Rack Room Shoes (1001-5000 employees)

Vetted Review

3 years of experience

View profile