isolved is a payroll processing platform. The company I work for is hired by other companies to manage their payroll. Our clients range in size from 1 employee to hundreds, and isolved suits all of their needs. It covers pretty much every aspect of payroll processing and management, but is surprisingly user-friendly for how comprehensive it is.
Pros
Customizable to suit the needs and preferences of any company
Automates and simplifies a lot of complicated things, such as taxes, garnishments, benefits, etc.
Built-in support and training
Cons
I wish there was more integration with a few big-name companies that provide deferred comp and benefits
Likelihood to Recommend
In my experience, isolved is well-suited for all aspects of payroll processing and management. It would be less appropriate for anything that is not payroll processing and management.
We are a payroll company that utilizes isolved to offer solutions to our client's needs specifically when it comes to payroll, time keeping, and HR solutions. We use this on a daily basis and it is our main focus when it comes to processing payroll for all of our clients.
Pros
Functionality
User Interface
Integrated HR Tools
Cons
Troubleshooting
User Support
Login Frustration
Likelihood to Recommend
isolved fits well for businesses that need automated payroll processing and HR integration. This works great for growing companies that are trying add in standardized processes such as onboarding or time keeping. Or for companies that have multi locations where you need them to be under the same system but offer separate reporting.
VU
Verified User
Manager in Product Management (Human Resources company, 11-50 employees)
I am an accountant who uses isolved for several of my clients' payroll/HR platforms. I have used other software out there but isolved, by far, is the best. My favorite thing is they have the friendliest, most helpful customer service people ever. If I call, they are quick to answer and resolve my issue.
Pros
Ease of software
Excellent customer service
Resolves issues effectively and efficiently
Cons
So many options it can be overwhelming
Could simplify some instructions
Pricing is high for small businesses with only 1 or two employees
Likelihood to Recommend
Because of the price, it's not cost-effective for my smaller companies that only have one or two clients on payroll. But once they hit 5 employees or more, it seems to be comparable to other payroll/HR software.
VU
Verified User
Consultant in Finance and Accounting (Accounting company, 1-10 employees)
We are a PEO (professional employer organization) and our clients use isolved for their HRCM tool. The tool does everything from onboarding, employee management, payroll & reporting , to offboarding.
Pros
onboarding
payroll management
general reporting
Cons
benefits set up is pretty complex for small business
more reporting capabilities - maybe an advanced report writing wizard.
There seems to be a lot of work to do for the PEO space
Likelihood to Recommend
Just for PEO generally, I think its a lot of work internally to manage isolved. isolved does have a lot of capabilities, but for us its taking double the internal resources to manage with isolved than it did with our other solution.
VU
Verified User
Manager in Corporate (Human Resources company, 501-1000 employees)
We use the platform to process our clients payrolls as well as out own internal payroll for 100 employees. The system meets and continues to adjust with our changing needs not only with our internal organization, but our clients that are in over 35 states. We currently use all modules outside of Compensation Management.
Pros
Tax Filing
Compliance
Payroll Customization
Multi-State Processing
Time Keeping
Onboarding
Cons
Scheduling needs to be built out further to compete with single scheduling platforms in the industry
The Benefit platform needs a number of items. The reporting out of the system is not great which has caused us to switch over to using Employee Navigator. We would prefer to use the isolved system, but as a benefit broker, trying to get the accurate information out, is not reliable.
The window redesign has made it more difficult to make edits or changes as now there are 3-5 clicks to add accrual plans or edit eligibility rules where before there was one.
Likelihood to Recommend
Healthcare is a harder industry to work with in the system because of some of the scheduling and time limitations. Job costing can also be a little difficult.
The majority of our multi-state clients are great as they have had difficulty with other system in the past due to multi-state processing and working jobs across state lines.
VU
Verified User
Manager in Finance and Accounting (Accounting company, 51-200 employees)
We are a third-party provider of accounting and payroll services, we utilize isolved to process payrolls for multiple companies with employees ranging from 20 up to 400 employees.
Pros
Tax Withholding & Filing
Data Tracking
Ease of Use
Cons
Time Keeping - make this an easier to use product
Time Off Request - testing of approval chain before implementation
Multiple Notifications - need to close out documents as read over multiple companies
Likelihood to Recommend
This is great for individuals who do not want to worry about payroll issues in relation to taxes and provide a good platform to handle all their payroll and HR needs.
VU
Verified User
Professional in Finance and Accounting (Accounting company, 1-10 employees)
We use iSolved for payroll processing, benefit enrollment, and human resources. We were able to connect iSolved to our benefits so they are automatically enrolled with our benefits once they are selected in iSolved. We were also able to connect Unanet and iSolved, this connection automatically creates users for us in Unanet, so once someone has completed their iSolved information, we check a box and the information flows into Unanet and creates their timekeeping profile. The reporting on iSolved is also great, I am able to pull any variety of information from iSolved to complete any tasks or reports necessary.
Pros
Responsive support team
Connections with other things like benefits and timekeeping programs
Customizable reports and great standard pre-built reports
Cons
Customizable reports could be a bit more intuitive and open
Could offer more guidance and knowledge about setting up as a foreign corporation
The roles in iSolved could be improved
Likelihood to Recommend
The connection team for Unanet and iSolved was amazing. They were able to help us get the connection set up exactly how we needed it. I have not been as impressed with the connection for our new 401k program because the team has not been as responsive as they could have been.
I use isolved for everything administrative, it is very helpful and helps us navigate and collect reports, information and secured information. isolved is very user friendly for administrators and also for employees. Our Finance department also uses isolved for Payroll services. We do not have any issues or problems with anything and we do receive great help from April.
Pros
Communicate
Help
Inform
Likelihood to Recommend
isolved is great suited. isolved professionals have helped me plenty of times with anything I have ever needed help or guidance with. John and April has helped me so much with reporting, creating my own reports, general information and examples. All of the help that I received has not only helped me but the agency.
