I use isolved for time keeping, payroll and benefit tracking mainly. Its ease of use & accuracy are just a couple points that make this a reliable platform to use for our company needs.
Pros
Time keeping records
Reporting
General ease of use
Customer service is great
Cons
Ability to allocate Workers Comp codes to multiple time segments within a day for a given employee as needed
NOTE: since this was first posted, the ability to allocate Workers Comp codes has now been made available
Likelihood to Recommend
This is the only platform I have ever used. It has been very easy to learn how to use. There has never been an issue with accuracy. Yearly, monthly and even employee specific reports are generally easy to run and understand
isolved helped us streamline all of our digital HR processes - recruiting, hiring, onboarding, payroll, benefits reconciliation, etc. We went from a mixed process of paper application and a single-use online platform used solely for timekeeping. It helped us move processes completely online and streamline the processes using data file feeds, and online processes. We were able to engage both employees and managers using the processes so they were a part of their HR lifecycle with the company.
Pros
Performance Management
Onboarding
Recruiting/Hiring
Payroll
Customer Service
Cons
some backend build outs
some reporting improvements
Likelihood to Recommend
This was a fantastic platform for a smaller organization like ours. The implementation and training of users was easy and straightforward. The team was incredible in answering questions, training, and being there to support. Payroll files were simple and cut an entire day of payroll processes from our paper process and use of former platform. We really enjoy the functionality to feed with our other platforms such as benefits portals.
VU
Verified User
Professional in Human Resources (Machinery company, 51-200 employees)
I USE MY EMPLOYEE ACCOUNT FOR ALL EMPLOYMENT-RELATED ITEMS- CHECK PAYSTUBS- PTO- W2s. I AM ALSO ABLE TO STAY INFORMED ON ALL BENEFITS, POLICIES, CHANGES, AND UPDATES. I CAN REFERENCE PAY HISTORY WHEN NEEDED. LOGGING IN CAN BE A MULTIPLE-STEP ORDEAL, BUT ONCE I AM LOGGED ON- IT'S GREAT.
Pros
SIMPLE FORMAT.
CLEAR BULLET POINTS.
ALL IN ONE OPTIONS.
Cons
LOG ON STEPS.
LESS STEPS AND VERIFICATION.
Likelihood to Recommend
GREAT FOR PTO REQUESTS, FRUSTRATING WHEN IT TAKES WHAT FEELS LIKE 10 STEPS TO LOG ON. MOST TIMES, I HAVE TO HAVE OUR ADMINISTRATION MANAGER SEND ME A LINK AFTER MULTIPLE attempts. IT CAN BE INCONVENIENT DURING WORK OFF HOURS TO BE ABLE TO ACCESS THE INFORMATION YOU NEED. IT CAN BE BETTER.
isolved fully encompasses the employee experience within our organization. We have fully implemented it with the applicant tracking/recruiting efforts including sending employees onboarding paperwork through the integration, offboarding procedures, benefits management and enrollment and much more. It has allowed us to transition to a more digital rather than paper organizational system allowing us to better support our managers in employee needs.
Pros
Customer Support
Unique Offerings (TapCheck, AI Chatbox, University)
Clean Interface
Cons
Consistency with Support Representatives
Additional University Courses
Patience in Releasing New Features until Development Phase is Complete
Likelihood to Recommend
Manual Employee Onboarding, AEE for employees to change and review personal information, easy benefit enrollment.
isolved has room to improve in terms of the rehire process, searching for duplicate employees (rehires), premade support guides available to employees etc.
VU
Verified User
Employee in Human Resources (Automotive company, 1001-5000 employees)
We have happily been working with isolved for over 4 years. We currently use the HR/Onboarding software and Payroll. Not sure of any current problems that we are having with the company or the software. Believe me if there was, we would be doing something to fix it quickly. We have over 235 employees in our 7 companies and process 18 payrolls a month. I have a wonderful CSR Teresa and along with her team they take care of my needs so that I can do my job with ease. I am on the site every day, at least 50% of my workload depends on this site being in good working order. It is very easy to use, and the Reporting Database is top notch! I would definitely recommend this company to anyone in the market for all your HR/Payroll needs.
Pros
Customer Service is 100% A+
Payroll and Payroll Reporting
Human Resources and Reporting
Keeps me informed of any new changes
Cons
Reminders/Notes to staff through the app that they have to read to be able to move forward to clock in or out.
More key words to search in the library/help desk.
Check boxes to delete Reports from the Que, rather than having to delete each one individually would be a nice enhancement!
Likelihood to Recommend
We have been with isolved for over 4 years. Our previous Payroll company of 15 years was purchased by isolved, it was very scary in the beginning, I won't sugar coat it. We have a multi-million dollar a year payroll and it is very complex. Seven companies, 235 employees and 18+ processed payrolls a month. My first payroll was put in a queue (no clue what that even meant). Several hours go by and I have submitted the other six, it's almost time to close and I had not received back the first pre-process. I didn't even know I had an anxiety level until this day, when you eat, drink and sleep thinking about your payroll. Calling every number we had been given I finally reached a team leader (who would become my life link). All I can say is from that day forward we had weekly conference calls to make sure we were taken care of and to take care of any of our concerns. I can honestly say I have one of the best CSRs the company has working for them. Hands down, this is a level 10 - 5-star rating. We are more than happy to give these #'s when they are earned.
I use isolved for payroll, human resources, onboarding and employee reviews. It provides a simple one spot place to securely store sensitive data, provide a simple onboarding process, easy to use review process and easy to use for both employees and supervisors. The integrations with benefits has been great and makes things even easier for us as we grow as a company. The customer service is also great and timely.
Pros
Payroll
Onboarding
Performance Reviews
Employee data and reports
Customer service for help
Cons
A better mobile app experience for employees, could be simpler.
A more user friendly design for admins on the web portal
Full google calendar integration that shows, vacation, birthdays, anniversary, etc.
Likelihood to Recommend
Simplicity of payroll, onboarding employee data and reporting. Great customer support when anything is needed. The benefits integration has been a huge help and alleviates a lot if addition work that would have needed to be done. Conducting performance reviews is very easy and simple to create and send out.
isolved Payroll is the easiest and successful way to get the payroll complete for our employer. Any business problem related to HRIS occur is supported by isolved customer service greatly. we would love to take more solutions and service from isolved and recommend it to all small business employer.
Pros
Payroll
time and attendance
taxes
Cons
Documents saving
integration
AI
Likelihood to Recommend
Due to the physical time clock malfunctioning unable to track down time and attendance, however isolved customer service making sure to replace the time clock on time and fix all the issues on time, with instant support and services provided by isolved helps employer to organize and run the operations smoother.
Sales doesn't always know if they can deliver on details but say they can
Like all salespeople, they don't actually know how to answer the questions
Likelihood to Recommend
Well suited - We were concerned if we would receive our checks on time because of weather. isolved walked us through how we could print our own checks in house. We did actually receive the checks on time but isolved followed up with us even over the weekend to make sure everything worked out. Not so good - Salespeople don't always understand what is being asked and they just promise things that can't actually happen.
VU
Verified User
Manager in Human Resources (Machinery company, 51-200 employees)
isolved is used for our employees timekeeping system. Also use it track earned time off, deductions and issued asset equipment. The reports we use for payroll audits are extremely helpful. No issues with processing payroll as it's a very user friendly and easy process. Highly recommend it!
Pros
Payroll process
Track time availability and usage
payrates
Customer Service
Cons
Need better way to easily create a report
Time clock doesn't sync with isolved when an employee has been rehired
2 step authentication needs to be saved for a longer period of time
Need better user friendly mobile app for employees
Likelihood to Recommend
Processing of payroll is easy but time clock doesn't always sync new employees to isolved. I think isolved is a good tool for those with a small staff. It might not be the best solution for those over 200 employees though. It works well for our company.
VU
Verified User
Administrator in Human Resources (Automotive company, 51-200 employees)
