isolved is being used across the entire organization. We use it to manage payroll, timesheets, vacation, and other areas related to employee management. It's been particularly helpful with its ability to allow employees to go through their historical data related to pay history and W2 forms. It also allows for employees to clearly see who their human resources contacts are.
Pros
Viewing paystubs and pay history
Request time off for PTO
Analysis of a person's individual timesheet
Cons
The user interface is clunky
The way PTO is calculated could be clearer to the employee
The color scheme to everything is kind of goofy
Likelihood to Recommend
I think I would recommend it to a company that needed some more help with regard to employee management. This would be beneficial for organizations that have hourly employees who need to clock in and clock out multiple times a day. This is so much better than just relying on employees to keep track of their own timesheets on paper or in Excel, then submitting them at the end of the day.
Infinisource iSolved is our Payroll/PTO solution. It is used mainly by myself, as Controller, to process our bi-weekly payroll and produce reports. It is also used by all employees to request their time off, view their pay stubs, and make changes to their tax withholdings.
Pros
iSolved does a great job of having everything you need for HR/Payroll, all in one place. It is easy to log everything about your employees: personal information, business certifications, salary history, etc. It is easy for their managers and supervisors to approve their time off requests, and view other information to their level of clearance.
Payroll processing is a breeze, with the ability to process payroll for full time, part time, and hourly employees.
Though we don't use it, iSolved offers Time Cards so employees can log their time at their desk every day.
Cons
I would like it to be easier to add a supplementary payroll when processing a payroll outside of our normal bi-weekly schedule.
The way that PTO hours are accrued and displayed on their paychecks can be a bit confusing to the employees.
Likelihood to Recommend
I think iSolved is perfect for a small business, that wants to avoid the high costs of using ADP or Paychex, and similarly want to have an all-in-one solution for their HR needs. Unlike other HCM programs that offer an all-in-one suite, I still have complete control over what products I offer to my employees. iSolved just helps me manage it all in one place.
We are a global company headquartered in the US and currently we are using TimeForce for our subsidiary in the Philippines for a 400+ mostly hourly employee population. For that location, we required a time tracking setup with a biometric clock (purchased from Infinisource) and software able to calculate time worked, time off, shift premiums, and lunch breaks. It needed to be flexible enough to accommodate needs of different departments and frequent policy changes. TimeForce addressed those business needs.
Pros
Flexibility. Schedule templates can be created at departmental level and managers can be made responsible for maintaining schedules rather than HR. Time entries can be edited on multiple levels (punches or total hours worked). New security groups can be easily added anytime.
Reporting Power. TimeForce provides a significant number of standard reports for HR, manager and audit purposes.
Import Utility. It is very easy to update the system with new employment-related data through by importing .csv documents through TF Import Utility.
Cons
No Sandbox/Test tenant/Redirect. All changes happen in the live database, and from what I have seen, they are not reversible. Admins cannot log in as somebody else without resetting their password.
Hardware Issues. In our case, biometric clocks used for live punches kept disconnecting for no apparent reason. This problem affected all four clocks that we purchased from Infinisource (they may not be the manufacturers, though, but just the distributors), and they were losing connection to the server one by one or all at once. Our IT and TF tech support working together were not able to determine the problem source.
Inconsistent Update Quality. Oftentimes, system updates affected out setup: punches stopped coming, employees lost visibility of their timecards, admins were not able to run payroll reports, etc. TF would not notify us about known issues and it normally takes them several days to issue a patch or roll back an update.
Tech Support. We rely on our consultant for professional advice even after we completed the implementation and transitioned to the support queue. If we contact the service center, most of the time we do not get quality advice. Online chat support is even less knowledgeable and answers only basic questions. Also, because of the tech support business hours and time difference, our Philippine colleagues cannot really use this service.
Likelihood to Recommend
TimeForce is a versatile system, but is is better suited for the US environment. And with flexibility comes responsibility: should you go for a more customized setup, it may be hard to maintain it, both as get quality recommendations from Infinisource's on how to fix problems.
VU
Verified User
Analyst in Human Resources (Computer Software company, 1001-5000 employees)
