[...] uses isolved as our HRIS and ATS platform. We use the modules for the following: Recruitment, Onboarding, Offboarding Employee Self Service Payroll Benefits Management including Cobra and HSA services Performance Management Employee Engagement & Communications People Analytics
Pros
Customer Service- You know the people who assist you. No more on hold for an hour only to find the person on the other end is not knowledgeable. You have a team.
People Analytics platform is robust and customizable.
Performance Management was easy to use and customize.
Cons
The only improvement would be reporting within the HRIS. Sometimes it's hard to get exactly what you need from canned reports.
Likelihood to Recommend
isolved overall is user friendly. I had zero instruction/training and just jumped into the system when I was hired. isolved is user friendly from an employee standpoint as well. Improvements could be carrier file creation for benefits taking entirely too long. It's a process, understandably, however, it has taken several months to complete the last carrier file. In isolved defense, sometimes the vendor on the other side is the obstacle.
VU
Verified User
Manager in Human Resources (Civil Engineering company, 51-200 employees)
We use isolved primarily for payroll services. They also provide excellent support with our 401k provider. Great alternative to other payroll providers.
Pros
HR coordination
Payroll processing
Payroll tax services
Cons
Make the web portal more user friendly
Likelihood to Recommend
Any of my friends or associates using other payroll providers have been advised to inquire about isolved. Truly a superior service
We use isolved for payroll processing for a small union roofing company of about 35 employees. Kathy is the best! She is responsive, kind and intelligent. She can solve any problem with the utmost professionalism and a touch of humor. It doesn't matter if the request is last minute or requires some planning and research - Kathy delivers! I am happy she is our dedicated service rep and always wish for her to be the one to respond to my requests. She's also great at reminding me when a deadline approaches, and has managed to make magic should something go wrong. I appreciate Kathy very much.
Pros
Fast customer service responses
Competent advice and service
An ability to cut through the weeds and solve problems
Service with a smile
Cons
The reporting module is clunky and takes a while to navigate
I find the reminders that don't go away and don't apply irritating
Likelihood to Recommend
Since I only use isolved for payroll, I cannot speak to other aspects, but I think the application is well suited to any sized company in any industry. We don't take advantage of many of the features, but it is still very usable. It would be great to learn more about other aspects in the future.
VU
Verified User
Director in Corporate (Construction company, 11-50 employees)
I use the Payroll here at L&L Contractors & love it. It's simple to use, even with the unusual changes or requests I may need sometimes, iSolved is on top of it. I've had a few small things that the representative didn't know the answer to but instead of passing me to someone else, they used it as a training process for themselves. I am impressed by the helpfulness of the reps & their pleasant attitudes. That means a lot.
Pros
Quarterly Reports - never found an error
Payroll weekly, prints reports & mails ontime.
Absolutely wonderful customer service
No problem too big or too small.
Cons
I wish we could customize some of their reports & save them for our own so we wouldn't have to search each time one is needed.
Re-title some of the reports & heading for the stored reports.
Likelihood to Recommend
Every problem I have ever had, it has been handled from the beginning to the end, not passed off. I don't have to leave voice messages, I can talk to a live person. I highly recommend iSolve & am sooooo glad we have the opportunity to benefit from their services.
We use isolved for payroll, HR, employee management, benefits enrollment, etc. We were going to switch with another company but are very happy we stuck with Isolved. It’s easy to use and customer service is always available.
Pros
Onboarding
Payroll
Employee management
Cons
Benefits enrollment
Likelihood to Recommend
The onboarding process is so easy to use and a very effective way to hire new employees
Fleming Complete uses iSolved as their workforce solution. We utilize Attract & Hire as well and are looking to incorporate Learn & Grow and Mojo. We attract applicants and send all applicant communications through Attract & Hire. It's amazing to centralize job postings and receive statistics on what's working or not. The support team has been great in helping us re-write our job postings too. The Attract & Hire system integrates with our workforce solution. Making the transition from applicant to new hire seamless. We further use the workforce solution to manage time off (vacation, EPST, jury, military, and unpaid). It's great to have all information in one place. We also track other information about employees such as emergency contacts, likes/favorite things, and their certifications. Now the executive team has one location to obtain secure details. We do not use the systems timesheet/clocking functionality because it doesn't work well in the construction industry. We charge time to each construction project we work on. This could include 15 minutes of time. The clocking system really doesn't like recording 15 minute increments. So, we use a manual system to track time.
Pros
Centralizes Data
Converts job applicants to new hires
Support team is amazing...they're always there to help create a solution
Reporting options are unlimited
iSolved continues to upgrade their system to stay current with the times
Cons
Recording 15 minutes of time on the timeclock is a challenge. The system just doesn't like it.
Creating reports is initially confusing, so additional upfront training would be good.
It's confusing, at first, to understand how to use Help vs. iSolved University.
Creating custom fields is easy, but setting them up correctly for future ease of finding and reporting from can be challenging.
Likelihood to Recommend
Well Suited
Attract and Hire integration to the workforce platform for seamless onboarding
Staying current with technology and human resource information
Technical support and general customer support
iSolved University training
Securely retaining vital documentation and certifications
Entire organization uses. We have hourly employees who enter their time, we enter payroll deductions within it. We run payroll biweekly utilizing it. It addresses time tracking and PTO usage.
Pros
Payroll
New hire set up
Employee termination
Cons
How to stall deductions and then restart/benefit deduction accrual.
How to handle short term disability/special occasions when blocking salary payroll.
Likelihood to Recommend
It seems fairly easy to use; sometimes managers need a refresher on how to approve PTO, etc. We did have issues where employees had problems with the isolved Go app but that seems to be close to retirement.
VU
Verified User
Manager in Professional Services (Building Materials company, 11-50 employees)
We have 2 separate companies. I use isolved for our payroll needs and subsequent payroll tax filings.
Pros
Always accessible. I have never had to wait for a return call. Customer service is always available. Very important on payroll days when immediate help is needed.
Our relationship manager reaches out frequently to make sure all our needs are being met. It is very important to us to have a dedicated contact person and especially one that responds quickly. We have been with larger companies and have had to wait until they return our call.
The software program is very easy to navigate and reports very easy to read.
Employees appreciate having instant access to their payroll details through their computers or phones.
Cons
Actually, I don't have any complaints other than they are on EST and we are on PST so we have to make sure we call in our payroll timely. We knew this signing with isolved so this was our choice.
Likelihood to Recommend
After being with large payroll companies, I find that isolved 's customer service is superior to the larger company's. We have had dedicated service representatives but in time of need, we have had to leave a message and wait for a return call. I can't stress enough that time is of the essence on payroll days so immediate help is my foremost priority.
VU
Verified User
Administrator in Finance and Accounting (Construction company, 11-50 employees)
