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isolved Educational Services Reviews & Insights

Score7.9 out of 10

304 Reviews and Ratings

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Insights from isolved

Synthesised from 6 verified reviews.

Overview

Synthesised from 6 reviews | Last Published May 26, 2026

isolved serves as a comprehensive platform for human resources and payroll operations, primarily used by HR teams and management for streamlining digital HR processes. In TrustRadius reviews, its proficiency in payroll processing, including preparation, tax filings, and compliance, is a frequently cited strength, noted by half of reviewers. The system is also valued for broader employee management, encompassing everything from maintaining employee databases to handling time, salary, and benefits, alongside automating recruiting, hiring, and onboarding.

Reviewers also highlight isolved's positive impact on operational efficiency, leading to significant time savings and reduced operational costs. The platform contributes to improved employee satisfaction and engagement through centralized profiles and training. However, some users report limitations in reporting capabilities and integrations with other systems, alongside a cumbersome multi-step login process. Overall, isolved is seen as an effective tool for simplifying intricate HR operations, though specific areas for enhancement exist.

Pros

  • Proficient payroll processing and tax filing automation
  • Reliable and responsive customer support
  • Streamlines administrative HR tasks and workflows
  • Enhances operational efficiency and reduces costs
  • Centralizes employee data and benefits administration

Cons

  • Limited reporting capabilities
  • Suboptimal integrations with external systems
  • Cumbersome multi-step login process
View All Reviews

isolved Reviews

13 Reviews
Educational ServicesPrimary/Secondary Education1Higher Education2Education Management8Professional Training & Coaching1Libraries1

isolved Rocks!

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

I use isolved to do payroll semi-monthly and run payroll and workers' compensation reports for my monthly reporting with our Workers' Compensation insurance. The many reports available are very helpful. In addition to payroll, we also use isolved to manage some benefit plans. It is easy to manage, from deductions to earnings and even employer taxes.

Pros

  • Payroll
  • Benefit plans
  • Payroll reports
  • Timekeeping
  • Year-end reports

Cons

  • Login links

Likelihood to Recommend

Payroll reports are generated within minutes. Year-end reports are also always done on time.
VU
Verified User
Administrator in Human Resources (Education Management company, 11-50 employees)
Vetted Review
isolved
3 years of experience

isolved supports

Rating: 8 out of 10
Incentivized

Use Cases and Deployment Scope

isolved is used to track employees hours/pay and benefits for our company. A problem we had was the need to separate out data for all of our individual sites and isolved was able to assign "locations" we link employees to so accurate data can be collected. It helps create more financials for us to have a better financial picture of our company.

Pros

  • Customer service is wonderful
  • Custom reports have been most helpful to get the information we need
  • The ability to assign locations for us to get specific financial information for our sites

Cons

  • The site seems to be down or glitch more often than we'd like

Likelihood to Recommend

I would recommend isolved for nearly any businesses as the reporting system and ability to create custom reports is a wonderful financial tool to monitor the payroll expenses of any business. It may not be appropriate for businesses with ten or fewer employees.
VU
Verified User
Administrator in Finance and Accounting (Education Management company, 51-200 employees)
Vetted Review
isolved
3 years of experience

iSolved making payroll easy!

Rating: 9 out of 10
Incentivized

Use Cases and Deployment Scope

We use Ahola to set up payroll accounts and to process payrolls. We get payroll clients and provide them with whatever services they want that iSolved has to offer. A lot of clients use onboarding, Itime, HRIS, and etc. We also utilize the iSolved university to learn more about isolved or just when we have general system questions or how to's we also encourage our clients to use the university as well.

Pros

  • User friendly makes it easy to access different screens
  • running payroll
  • Onboarding and offboarding
  • I time

Cons

  • I feel like there should be an override option in payroll like an option to add additional taxes for a one time scenario

Likelihood to Recommend

Like i've said the system is very user friendly and i think it is very easy to use. It makes doing payroll very simple. Theres a lot of awesome features like how companies can communicate within their organizations and even the onboarding process.
VU
Verified User
Employee (Professional Training & Coaching company, 51-200 employees)
Vetted Review
isolved
1 year of experience

Save your sanity and stay away from isolved

Rating: 1 out of 10
Incentivized

Use Cases and Deployment Scope

We purchased the full suite of isolved HCM and payroll after much consideration. We were looking for a full-integrated system and the ability for our employees to have ESS access to a system that we hoped would be intuitive and for administrators to easily navigate all of the modules.

Cons

  • Implementation "team" is about a dozen different people all asking for data at the same time.
  • Hand-off from implementation to "dedicated support team" was clunky and we feel a decided lack of dedicated support.
  • Setup of many areas was incomplete.
  • Mobile app is not an app at all, but a widget; we were not instructed on how to access this until after opening ESS to employees.
  • The array of administrative options is completely overwhelming and not at all intuitive; no explanation for the differences, no way to easily navigate.

Likelihood to Recommend

Would give a zero if that were an option. Terrible implementation. Resources are thin. Too often told that there is no reason that they can discern as to why something is set up or works the way it does, e.g., an employee who waived a benefit during open enrollment (and is indicated as such on the OE screen) has a deduction for that benefit in the next payroll. An employee is mysteriously not on the payroll register despite having all hours approved.
VU
Verified User
Manager in Human Resources (Libraries company, 11-50 employees)
Vetted Review

isolved is user friendly

Rating: 9 out of 10
Incentivized

Use Cases and Deployment Scope

I use isolved to run our payroll and to track our employees and their attandance. I also use the time clock system for our hourly employees.

Pros

  • Customer Service
  • Software is user friendly
  • Communications to users

Cons

  • Cost
  • Attendance can only be tracked on a calendar year
  • Rollover of attendance

Likelihood to Recommend

isolved is great for processing payroll. It is very user friendly. The time clock system is easy for our employees to use. We are a small employer and it is very well suited to us. We use what we need in the system.
AR
Anne Rampulla
Director of Human Resources in Human Resources at Linden Hall School for Girls (Education Management, 51-200 employees)
Vetted Review
isolved
5 years of experience

isolved has got it going on!

Rating: 8 out of 10
Incentivized

Use Cases and Deployment Scope

Our client base is charter schools. We use isolved for our school's hiring/time management and payroll processing needs. I am involved in everything from implementation forward.

Pros

  • Employee Time Management
  • Reporting
  • Ease of User Interface
  • Continual updates to product

Cons

  • Customer Service case follow up
  • Tax Department
  • Price point flexibility

Likelihood to Recommend

New employee onboarding is fantastic and seamless. The implementation teams are phenomenal. The time module is great and the continual updates to the product are great. If there are problems with anything customer service cannot fix-getting that issue resolved is inadequate. For example, the UI rate changed on all our schools to 002 January 1. I sent individual emails for each school, got an email back with a case number stating the tax department would need to make the change. 3 weeks later (the week of payroll submission) it was still not changed, when I replied to the case email I had initially received asking for assistance, I did not receive a reply. I finally reached out to ... (who is amazing) and she was able to get us fixed. Customer service told one of my workers to just go ahead and submit payroll and that it would "be caught up".
VU
Verified User
Account Manager in Finance and Accounting (Education Management company, 51-200 employees)
Vetted Review
isolved
6 years of experience

isolved does it all

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

I use it regularly for payroll, hiring, document storage, and benefit management. My employees use it daily to clock in and out and view check stubs.

Pros

  • User friendly
  • Accomplishes a variety of needs in one platform
  • Reliable

Cons

  • Password/account access is difficult for my staff; I have to help people weekly to reset their account to log in
  • The TimeForce app often has glitches where it doesn't work

Likelihood to Recommend

I manage two separate companies through isolved, one with hourly employees and the other with salaried employees. It works great for both companies. Onboarding, benefit enrollment, and payroll all work great. We just started to sync isolved COBRA. I wish there was a place where we could send out a questionnaire to staff. For example when they are leaving, an exit interview that would be filed in their account. Or if there is an upcoming event, survey for staff attendance.
VU
Verified User
Director in Human Resources (Education Management company, 51-200 employees)
Vetted Review
isolved
5 years of experience

Great Payroll System

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

We use isolved to onboard new employees, store employee data for reporting, process payroll and pay taxes and to track employee time and accruals

Pros

  • Their report are easy to access and customize
  • The onboarding module is an excellent way to gather information
  • The new Adaptive Employee Experience is easy to navigate

Cons

  • The time keeping system is complicated because we are required to cut off the timecards on the 14th of the month but most of our employees are salaried, paid for the entire month on the 25th of the month.

Likelihood to Recommend

We had been with ADP for years prior to converting to isolved. The key reasons for the transition were reporting and customer service. The conversions team at isolved setup custom reports that met all of our needs and our customer service rep was the BEST! If she wasn't available, she would always follow-up to make sure we received the help we needed.
AC
Annette Carswell
Payroll Manager in Finance and Accounting at Converse College (Higher Education, 201-500 employees)
Vetted Review
isolved
5 years of experience

iSolved Saves Time and Resources

Rating: 9 out of 10
Incentivized

Use Cases and Deployment Scope

We use isolved for all employees at our school. It allows employees to clock in using their phone. It also allows them to look up previous checks, time off and benefit information.

Pros

  • isolved time allows our employees to clock in and out on their phone allowing for more accurate time.
  • Employees can login and print their check information. This saves time for them and the school.
  • Employees can request time off through the app which helps in scheduling.

Cons

  • The side bar for processing payroll would be better if it were in order of how processing is done.
  • A summary page showing all employees time for a pay period.

Likelihood to Recommend

Seamless processing using isolved time.
VU
Verified User
Account Manager in Information Technology (Education Management company, 11-50 employees)
Vetted Review
isolved
2 years of experience

Excellent!

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

isolved is our payroll platform and currently being used by the business office and our accounting firm. It keeps payroll problems and solutions at our figure tips. I am not a payroll professional so its the best resource for a one man show.

Pros

  • Customer Service..Always available and willing to help solve all things payroll!
  • Training...when I moved the this new platform the training was hands on with their staff. I trained in both my office and at Performance with Tiffany.
  • Easy...very user friendly software.

Cons

  • The change to combine Performance and isolved has diminished Customer Service just a little bit. All and all, I am a happy customer.

Likelihood to Recommend

Whether you are a one man show or a large company I feel it a great HR solution.
VU
Verified User
Administrative Assistant in Finance and Accounting (Education Management company, 51-200 employees)
Vetted Review
isolved
1 year of experience