System-Breaking Bugs and Lack of Core Expertise Holds Back a Software With Real Potential—NOT for Larger Companies
Rating: 2 out of 10
IncentivizedUse Cases and Deployment Scope
Invoiced was never able to successfully launch at Kanopy, even after 9 months of attempting. We held numerous pre-sales calls with their team to ensure our needs were properly explained, however, it later became quite apparent that Invoiced has many flaws in its software and is not robust enough to handle Enterprise-level companies. We purchased the Enterprise license in an attempt to provide a payment portal to customers, automate collections for thousands of receivables, and provide payment history on-demand to our customers for reconciliation purposes. Invoiced was supposed to sync with Netsuite out of the box, but the reality is that the only way this occurs is if a company elects to make absolutely zero changes to their instance, and every feature remains default to standard settings. Such a company that doesn't have a single unique setting simply does not exist, and Invoiced lacks the expertise and preparedness to work with larger companies. In fact, they do not even have a real implementation team. We were placed into working with the founder of the company, who did not have any plan for us, and fired from the hip every week trying to navigate.
Pros
- Provides integrations with credit card companies and direct debit providers like GoCardless.
- Sales team does good demos, but be VERY careful because these demos may represent an unachievable scenario if you are a larger business or one that has more than the most basic, vanilla needs.
- Nothing else, all other experiences with Invoiced were negative.
Cons
- Communication is the #1 failure - the Invoiced contract Term starts PRE-launch on day 1, yet Invoiced had an extremely slow and encumbered way of onboarding and trying to set us up.
- Core Product: In our testing, their core product broke numerous times, and if this were in a live scenario we would have been devastated. Be very careful as they don't take ownership for maintaining their integrations with all software, and things can break at any moment with updates
- Systems: Invoiced rolled out updates that contained faulty code and damaged our accounting system. The lack of expertise, at least in NetSuite, is very dangerous and I recommend having in-house develops watch Invoiced's moves very carefully if you do end up trying to use them.
- Lack of Ownership: We tried to terminate multiple times, only be to requested over and over that they can fix the problems. We gave them more time since we were so heavily invested from a time perspective, but they did not own the failures and we were even lied to directly by senior management in a remarkable failure to adhere to basic deadlines.
Likelihood to Recommend
A 1-10 employee company with no accounting system integration needs and no customization may be suited for Invoiced. Although I wish I could, I cannot in good faith recommend any other scenario for which Invoiced is the right solution. Perhaps a subscription service that is very streamlined on autopay could work as well, but I cannot speak to that scenario directly. I do not think Invoiced can be trusted to integrate with accounting software, certainly not NetSuite, given the aforementioned reasons. There is a very high risk of system failures, connection breaks, improper code built into the core bundles, and they will blame the company for anything that is not totally standard operations. In summary, if your business does anything unique at all from a transaction lens, I would be very careful as Invoiced may promise to handle it in a Sales pitch, and then 9 months later it could still be unsolved. All the while, they are charging you even if the product is not launched, and they also will not let you terminate, because Invoiced will deny a "breach" even in the face of a directly observable example just to ride out the contract and keep all the money.
CM
Cody Murley
Controller in Finance and Accounting at Kanopy (51-200 employees)
Vetted Review
1 year of experience