Wonderful Platform, Disappointing Support
Rating: 1 out of 10
IncentivizedUse Cases and Deployment Scope
Wonderful Platform, Disappointing Support
In my experience. In my experience, an incredible platform handled by the disappointing team.
I'm writing this review to share our deeply frustrating experience with InVideo. While the platform itself may seem promising, the disappointments we faced due to their team's lackluster support have left us utterly dissatisfied.
Major challenges faced by us:
1. The quota of downloads never refreshes for us and when it's more than a month we face difficulty in downloads.
2. When reached to them, every time ask for purchase records, being a tech company we expect them to have all the records intact
3. At first they try to stall you that oh you might have consumed the refreshed data, but when you show them the count they finally refresh it.
4. It's a pain point for us every month.
In my experience. In my experience, an incredible platform handled by the disappointing team.
I'm writing this review to share our deeply frustrating experience with InVideo. While the platform itself may seem promising, the disappointments we faced due to their team's lackluster support have left us utterly dissatisfied.
Major challenges faced by us:
1. The quota of downloads never refreshes for us and when it's more than a month we face difficulty in downloads.
2. When reached to them, every time ask for purchase records, being a tech company we expect them to have all the records intact
3. At first they try to stall you that oh you might have consumed the refreshed data, but when you show them the count they finally refresh it.
4. It's a pain point for us every month.
Pros
- The quota of downloads never refreshes by itself for us and when its more than a month we face difficulty in downloads.
- When reached to them, everytime ask for purchase record, being a tech company we expect them to have all the records intacts
- For first they try to stall us that oh you might have consumed the refreshed data, but when you show them the count they finally refresh it.
- Its a pain point for us every month.
Cons
- quota of downloads
Likelihood to Recommend
The quota of downloads never refreshes by itself for us and when its more than a month we face difficulty in downloads. When reached to them, everytime ask for purchase record, being a tech company we expect them to have all the records intacts. For first they try to stall us that oh you might have consumed the refreshed data, but when you show them the count they finally refresh it. Its a pain point for us every month.
MV
Madhavi Verma
Social Media Executive in Social Media at hicentrik (1-10 employees)
Vetted Review
2 years of experience