InvGate Service Desk Reviews & Insights

Score8 out of 10

4 Reviews and Ratings

Community insights

TrustRadius Insights for InvGate Service Desk are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Intuitive Multi-Departmental Support: Several users have found the multi-departmental support in InvGate Service Desk to be fairly intuitive, allowing them to easily navigate through different departments and access relevant information.

Efficient Ticket and Request Management: Many users have appreciated the ability of InvGate Service Desk to automate and manage ticket and request processes efficiently. This feature has allowed them to streamline their workflows and improve overall productivity.

Flexible Reporting Capabilities: Users have praised the platform's reporting capabilities, mentioning that they can create custom reports according to their specific needs. The flexibility of these reporting features has enabled users to track performance, identify trends, and make informed decisions.

Reviews

2 Reviews

InvGate Service Desk--the easiest and most user friendly tool ever!

Rating: 10 out of 10

Incentivized

July 14, 2022

Use Cases and Deployment Scope

This application gave us incredible capabilities like a team-based ticket structure that allowed us to connect various organizational responsibilities for quicker issue resolution. They charge very affordable rates for their services. It is a very collaborative system that maintains communication between distant teams. We are saving time because of the user-friendly interface and the fact that team members aren't taking enough time to fully understand this technology.

Pros

Service Desk Analytics
Integrate With CMDB
Ticket Management

Cons

Ticket Management
Service Desk
Workflow Management

Likelihood to Recommend

Verified User

Employee in Customer Service (11-50 employees)

Vetted Review

1 year of experience

3 years with InvGate

Rating: 5 out of 10

Incentivized

January 29, 2020

Use Cases and Deployment Scope

Being used across the entire organization for HR, IT, Facilities, and MFG requests for changes. It solves the issue of having one spot to request assistance in one of the above areas that were needed by employees.

Pros

Set-up of system.
GUI is user-friendly.

Cons

The database for back-end is clunky and cryptic, and it is very hard to access data.
The reporting functions are really lacking.

Likelihood to Recommend

This is well suited for someone who is looking for a basic help desk system (like we were). This product will get you out the door, but after owning it for several years now we have begun to look for more. The hardest part is that you cant get to raw data to use with other BI tools. If you want major customizations you will be limited.

Kevin Smith

Information Systems Manager in Information Technology at TransCore (1001-5000 employees)

Vetted Review

3 years of experience

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