Intuit Online Payroll (discontinued) Reviews & Insights

Score8 out of 10

60 Reviews and Ratings

Community insights

TrustRadius Insights for Intuit Online Payroll (discontinued) are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Ease of Use: Reviewers have consistently praised the platform for its user-friendly setup and navigation, making it easy for both businesses and employees to use. Some users have found the tax preparation features to be straightforward and efficient.

Payment Options: Users appreciate the flexibility provided by the platform in terms of payment methods, such as direct deposit and cheque options. The ability to schedule or manually process payments to employees has been highlighted as a particularly useful feature by reviewers.

Tax Management: Many users have positively commented on the accuracy and timeliness of tax processing through the platform, as well as the smooth handling of tax documents like W-2s and 1099s. The efficiency in managing tax liabilities has been a key selling point for customers.

Reviews

17 Reviews

Customer Support Needs Improvement and Lacks Transparency

Rating: 1 out of 10

September 16, 2021

Use Cases and Deployment Scope

We used it to process payroll and run employer and employee reports for things like PTO, Retirement, Taxes, Etc.

Pros

They used to provide dynamic customer support.

Cons

Was online for 4 hours with customer service on 9/3/21. They told me several lies about what they would do to resolve my payroll issue, which was actually their issue, not ours.
As a result our employees are getting paid late.

Likelihood to Recommend

If the problem is the product and not the user, the customer support person should just say that. Customer support should never lie to customers, telling them they can expedite a payroll when they cannot. Instead of placing someone on terminal hold when they ask for a supervisor, just tell us that they are not allowed to get supervisors on the phone. That will let us know we need to move to a different payroll provider.

Tresa Welch

Deputy Director in Human Resources at Shared Horizons, Inc. (1-10 employees)

Vetted Review

7 years of experience

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Intuit Payroll is great!

Rating: 9 out of 10

Incentivized

May 3, 2021

Use Cases and Deployment Scope

I have a couple bookkeeping clients that run both a retail store, and multiple coffee shops. I helped them implement and set up their QuickBooks, first for keeping track of expenses and finances, then as they began hiring employees, I moved them to Intuit Payroll to manage everything. We utilize the tax payment functions, form preparation & filings, and year end W2s.

Pros

Setup for both the business and employees was VERY easy.
Tax Liabilities & Form Preparation.
Ease of use in the ability to guide my clients through using all its features.

Likelihood to Recommend

First the cost is very competitive and reasonable, for what we use it for. Each coffee shop has about 5-6 employees, and the costs only incur as a per-check that is run basis instead of a large flat fee for services we won't use.
Direct deposit feature is our must-have, the pay dates are super reliable and we have never had any issues with transmission, or taxes not being sent, etc.

NAKIA EPLEY

Bookkeeper in Professional Services at Kias Bookkeeping Services (1-10 employees)

Vetted Review

15 years of experience

View profile

Hassle-free and integrated payroll comes at a cost.

Rating: 7 out of 10

Incentivized

April 22, 2021

Use Cases and Deployment Scope

Intuit Payroll is a standard offering and natural candidate for businesses engaged with any other Intuit offerings, such as Quickbooks Online or Desktop. We have a relatively small team operating in a needlessly complex state, so payment to employees and management of payroll-related benefits and documentation for personnel and tax purposes can get hairy. Integration with our preexisting accounting products was certainly a bonus.

Pros

Scheduled or manual payments to employees works well
Direct deposits or cheque options is helpful
Tax document management was surprisingly low in pain
Customer support for payroll went above and beyond

Cons

Intuit products across the board are unfairly priced for small businesses.
2020 special conditions were confusing and slow to roll out due to pandemic legislation.

Likelihood to Recommend

You'll probably end up on Intuit Payroll if you have a Quickbooks product. You're in their sales funnel already, and with all your bookkeeping already existing within an Intuit product, you'll find this takes a lot off your plate. If you're not a Quickbooks user, you may want to shop for a dedicated software that has a cleaner interface and more competitive price.

Brendon Brown

Marketing Technologist in Information Technology at Island City Media (1-10 employees)

Vetted Review

2 years of experience

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Intuit Payroll use to be amazing not these past 2 years

Rating: 1 out of 10

November 6, 2020

Use Cases and Deployment Scope

We loved Inuit Payroll for 20 years but the past 2 years they are terrible. They mistakenly filed our 940 forms twice in 2019 for the same quarter, and then when they file the second one they send you a notice that your payroll was rejected because "SOMEONE" (ah it was you.... dumb a...) filed it. We went through hell last year, getting this resolved and their customer service sucks....bad. We were left to solve the problem on our own. My QB consultant warned me that Intuit payroll is screwing everything up and I should switch to ADP. But, no I did not listen and now they did the same mistake this year. Intuit Payroll why don't you just go out of business or better sell to ADP or Paychex and stop torturing your clients

Pros

Easy to use and works most of the time, but when you need customer service. Their CSR's go ghost or cannot help you

Cons

Accountable Customer Service Reps
CSR with authority to do anything
Better Systems without glitches

Likelihood to Recommend

e loved Inuit Payroll for 20 years but the past 2 years they are terrible. They mistakenly filed our 940 forms twice in 2019 for the same quarter, and then when they file the second one they send you a notice that your payroll was rejected because "SOMEONE" (ah it was you.... dumb a...) filed it. We went through hell last year, getting this resolved and their customer service sucks....bad. We were left to solve the problem on our own. My QB consultant warned me that Intuit payroll is screwing everything up and I should switch to ADP. But, no I did not listen and now they did the same mistake this year. Intuit Payroll why don't you just go out of business or better sell to ADP or Paychex and stop torturing your clients

William Dyer

VP in Sales at HCP (1-10 employees)

Vetted Review

20 years of experience

Going down hill fast!

Rating: 1 out of 10

October 15, 2020

Use Cases and Deployment Scope

I provide payroll services for my clients and have been using IOP. I own my own business and have no employees myself, so I am the only one who uses it. IOP doesn't address business problems, it creates them.

Cons

Intuit Payroll keeps taking (once provided or included) services away from their customers. Intuit Payroll no longer offer "one click".
Intuit Payroll doesn't allow you to add check numbers and make changes to employee information in the same browser.
Intuit customer services always askes the same first question when dealing with a customer "What browser are you using?" This should not matter as apparently I cannot do everything I need to in one specific browser anyway.
Intuit Payroll has 4 favorite statements: I understand. I'm sorry. We are working on that. Let me give you a "work-around".
Intuit Payroll has now provided a new service - since it won't allow you to enter check numbers in the same browser that you can export in, the system guesses (POORLY) about what check number it should be when importing to the QB Desktop program.
There is a "work-around" for exporting your payroll, which, after 1 1/2 years, it turns out that this really wasn't a "work-around" at all, but rather the new work that paying clients now had to do because IOP refuses to update their system. NOW, there is a "work-around" for logging into IOP.
Where you could once look online and easily find the telephone number for the IOP Corporate Office, it is now very well hidden and difficult to find.
IOP used to send transcripts of calls and chats. They no longer do this.
IOP used to send a survey after each call or chat. They no longer do this.
Intuit Payroll continues to charge their customers the same or more for less and less services.
Intuit Payroll continually lies to their customers.
Intuit Payroll keeps finding ways to make their customers do what was once their job.

Likelihood to Recommend

Because of all the reasons I mention, I would not even choose "1" on the scale of "how likely are you to recommend IOP to a colleague". I would not and do not recommend them anymore. And in fact, when I was speaking to a client of mine today, they stated that "Quickbooks S!*#s" and I agreed. Across the board this company is failing miserably with their customers.

Elizabeth Matter

Owner at Matter Accounting (1-10 employees)

Vetted Review

7 years of experience

Solid, sturdy payroll without a lot of bells and whistles

Rating: 6 out of 10

Incentivized

March 5, 2020

Use Cases and Deployment Scope

I am an advisor and use Intuit payroll in client companies. It is a company of 10 employees and contractors

Pros

Payment of taxes is on time and accurate
It handles paying Independent contractors well
The W-2 and 1099 process is smooth

Cons

The integration with Quickbooks doesn't work
The problem resolution process is very clunky
I'm not aware of the ability to integrate with HR tools

Likelihood to Recommend

Intuit Payroll is great for companies who want a full-service payroll- filing taxes included

Steve French

Founder in Professional Services at Harvest Financial Resources (1-10 employees)

Vetted Review

3 years of experience

View profile

Increase efficiency, reduce errors, save money

Rating: 7 out of 10

Incentivized

February 28, 2020

Use Cases and Deployment Scope

I prefer using all the Intuit products for my bookkeeping and tax services because integration and data integrity is maintained. Both having to manually key or export/import different file types increases time management and efficiency. Generally, there are integrations and/or apps that can help clients with any reporting, tracking, or accounting issue that may come up.

Pros

Ease of use
Reliability
Updates

Cons

Customization
Some safeguards are difficult to correct after the fact
If an error is made, corrections can't be made and causes reconciliation issues

Likelihood to Recommend

Well suited for small to medium-size businesses with routine or normal types of earnings. The software significantly reduces discrepancies that arise when the user(s) are unfamiliar with the pay types utilized. Companies with reimbursement policies or other forms of compensation should always seek a professional or company to ensure compliance and adherence to reporting regulations.

Paula Byrd

IRS Registered e-File Provider / Tax Preparer & Consultant in Professional Services at Paula Byrd Tax Services (1-10 employees)

Vetted Review

3 years of experience

View profile

Intuit Payroll Review

Rating: 8 out of 10

Incentivized

October 25, 2019

Use Cases and Deployment Scope

This program is used by the accounting office for payroll purposes. It is easy to use and was easy to implement. Very little learning curve. Easy to add new people and subtract old.

Pros

Direct deposit
Unlimited payroll runs
Updating timesheets for accuracy

Cons

When it's down it takes a bit to get it up and going again.
Not for the computer illiterate.
Getting help can be a chore with their call centers.

Likelihood to Recommend

Great for 1099 workers and W2 workers, easy to get started and has a great online portal for employees. It has a bit of a learning curve which can be annoying for those who are less than computer literate. Great for accuracy.

Kiara Elder

Senior Office Manager in Customer Service at Little Portion (1-10 employees)

Vetted Review

5 years of experience

Intuit Payroll

Rating: 10 out of 10

Incentivized

December 3, 2018

Use Cases and Deployment Scope

Our company is very small and we don't have the personnel that would have the time to do payroll, taxes, and end of year W-2s. We researched many different payroll solutions and kept coming back to Intuit. It is very easy to use and we have not experienced any issues.

Highly recommend Intuit payroll services.

Pros

Files your taxes correctly.
User-Friendly - Easy to set up new employee and payroll information.

Cons

Currently I do not know of any features or functionality that I would like to see change.

Likelihood to Recommend

Very good for small businesses.

Verified User

Administrator in Corporate (1-10 employees)

Vetted Review

10 years of experience

Trust me if you can

Rating: 8 out of 10

Incentivized

November 28, 2018

Use Cases and Deployment Scope

We used Intuit Payroll to pay both contractors and salaried employees.
We were using it for certain and specific individuals in the company.
It was very nice for submitting time sheets for the hourly employees, and having the contracted workers be able to show what they were bringing in.
I loved that we could log online to access the employees side of things as well as the management side of things.
We really liked the fact it took away from clocking in and using paper.

Pros

Online access
Ease of use
Timesheets
Multiple users

Cons

Likelihood to Recommend

We used it for a small business so I am unsure of how accurate it would be for a larger scaled office.
I believe it was pretty easy to use for salaried employees, and it was a little more difficult for our contracted workers.

We had some employees who were not as good at the computer, so it was harder for them to adjust to.

Melanie Haas

Office Manager at Procurement Leaders (1-10 employees)

Vetted Review

5 years of experience

View profile

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Going down hill fast!

Rating: 1 out of 10

October 15, 2020

Use Cases and Deployment Scope

Cons

Intuit Payroll keeps taking (once provided or included) services away from their customers. Intuit Payroll no longer offer "one click".
Intuit Payroll doesn't allow you to add check numbers and make changes to employee information in the same browser.
Intuit customer services always askes the same first question when dealing with a customer "What browser are you using?" This should not matter as apparently I cannot do everything I need to in one specific browser anyway.
Intuit Payroll has 4 favorite statements: I understand. I'm sorry. We are working on that. Let me give you a "work-around".
Intuit Payroll has now provided a new service - since it won't allow you to enter check numbers in the same browser that you can export in, the system guesses (POORLY) about what check number it should be when importing to the QB Desktop program.
There is a "work-around" for exporting your payroll, which, after 1 1/2 years, it turns out that this really wasn't a "work-around" at all, but rather the new work that paying clients now had to do because IOP refuses to update their system. NOW, there is a "work-around" for logging into IOP.
Where you could once look online and easily find the telephone number for the IOP Corporate Office, it is now very well hidden and difficult to find.
IOP used to send transcripts of calls and chats. They no longer do this.
IOP used to send a survey after each call or chat. They no longer do this.
Intuit Payroll continues to charge their customers the same or more for less and less services.
Intuit Payroll continually lies to their customers.
Intuit Payroll keeps finding ways to make their customers do what was once their job.

Likelihood to Recommend

Elizabeth Matter

Owner at Matter Accounting (1-10 employees)

Vetted Review

7 years of experience