Intellum Reviews & Insights

Score6 out of 10

42 Reviews and Ratings

Community insights

TrustRadius Insights for Intellum are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

User-Friendly User Management: Many users have found the user management feature of the Intellum platform to be easy to use, allowing them to effectively manage their learners. Some users appreciated its seamless integration with LinkedIn Learning content, enhancing the learning experience.

Dynamic Content Creation: The dynamic content creation feature has received praise from users for its simplicity and effectiveness in creating engaging modules. Users appreciate the intuitive interface, which makes it easy to create and customize content according to their specific needs.

Frequent Updates and Enhancements: Several reviewers have highlighted the regular updates and enhancements made to the Exceed LMS platform. This commitment by Intellum ensures that the learning experience remains current and relevant, meeting the evolving needs of users.

Reviews

27 Reviews

Intellum Reporting Feature is excellent

Rating: 10 out of 10

Incentivized

December 15, 2022

Use Cases and Deployment Scope

We use Intellum to schedule and track in-person training (80% of our training) and to deliver and track online content (20% of our training).

Pros

Reports training metrics to PowerBI
Makes it easy for users to sign up for and be reminded of upcoming in-person training
Allows us to auto assign online compliance training
Most recently, it connects well with LinkedIn Learning content we provide our associates

Cons

Would like Intellum to automatically unenroll associates who leave the company from classes / online content for which they are signed up
Would like option for trigger letters (notifications) attached to Events to be copied into new Events; currently, I have to add each of those to every new Event I create - painful
While I appreciate the fact that the Service Desk wants to only communicate with me via email when I submit a ticket as part of their documentation process, it sure would be nice to have the option to speak with a live person - often, having a conversation with a person could fix the problem more promptly and, in most cases, more accurately.

Likelihood to Recommend

Intellum leads the field in reporting; something I didn't even know I really needed/wanted until we purchased this LMS.

While I realize that most Learning Management Systems are designed to support online, auto-assigned content for people to complete on a device, 80% (sometimes more) of our training is delivered in person (we are a quarry company, and our learners do much better with Instructor Led Training). Sometimes it is difficult to find a workaround in Intellum that allows us the flexibility and consistency we require for managing our in-person learning needs.

Cathy Herweyer

Instructional Designer in Human Resources at Luck Companies (501-1000 employees)

Vetted Review

6 years of experience

Intellum Does What is Promised and More!

Rating: 9 out of 10

Incentivized

December 6, 2022

Use Cases and Deployment Scope

I think the biggest thing it helped my company with is the capability of creating content to push to our employees for training purposes. The workplace is certainly different than a generation ago, and we need tools that allow us to think outside the box to train our people. Intellum allows the ability to customize how and what we get to our employees for training purposes.

Pros

Creating DYNAMIC content.
Easy to use Interface.
Great Customer Support.

Cons

Admin functions are something to be desired.
There can be TOO many updates to the software. Almost weekly.
Inconvenient "System Maintenance" updates.

Likelihood to Recommend

I think onboarding new associates was made easier by Intellum, because it allows the creation of unique learning paths for each individual with ease. Pushing training content to all of our associates is made easy here, and I feel that all the webinars, all the compliance training my company does has been simplified for the better!

James Baca

Owner in Customer Service at The Notorious Banker (11-50 employees)

Vetted Review

1 year of experience

View profile

One of the best LMS industry has to offer

Rating: 10 out of 10

Incentivized

December 23, 2021

Use Cases and Deployment Scope

We are a global healthcare company that makes healthcare accessible to all using technology and analytics. Intellum has helped us reach our business goals. The Intellum team understands the requirements of our audience and helps us configure the tool to focus on our business objectives.

Pros

User Management.
Course Structuring.
Engagement of Learners.

Cons

Learner report in form of visuals.
Integrations with learning platforms.

Likelihood to Recommend

Intellum is completely suitable in our use case where there are a large number of users. We have connected to our BI Software for Data Visualizations and connected it with other gamification systems to gamify learning. This may be a burden for teams or orgs that are looking for more basic functionality in these areas, but in our experience, the upside of being able to customize and to be able to integrate with other BI Tools adds a lot of value to the platform internally.

Ankit Hasija

Training Head in Human Resources at MedTourEasy (201-500 employees)

Vetted Review

2 years of experience

View profile

Intellum increases engagement across all boards!

Rating: 10 out of 10

Incentivized

November 8, 2021

Use Cases and Deployment Scope

Intellum is used as training software within our organization. With the use of Intellum, we can create our own content to push to employees. Additionally, the material is made available for use within our company. Processes have been simplified and the customizable features make it easy for our team to develop information.

Pros

Intellum provides a thorough database of user information.
There are comprehensive reporting features to help analyze data and improve processes.
Intellum integrates with many other software which improves efficiency.

Cons

Training for users on the back end as well as those learning can be more detailed and thorough.

Likelihood to Recommend

Intellum is excellent for any organization that needs to provide learning material to users. Whether training is needed for customers, employees, students, etc., Intellum provides the resources needed.

Verified User

Employee in Professional Services (501-1000 employees)

Vetted Review

1 year of experience

My experience with this software has been Intelluminating!

Rating: 8 out of 10

Incentivized

October 26, 2021

Use Cases and Deployment Scope

The Intellum platform is being used as a learning center to train clients on how to use our software. The learning center provides in-depth lessons on the software, setting our clients up for success and enabling them to self-service issues they encounter rather than contacting our customer support team. Intellum is used primarily by the knowledge management team and the team in charge of coordinating our client-facing business consultant partners through Mindbody University.

Pros

It allows us to quickly create good-looking content.
It gives users the ability to give feedback on content through in-page comments.
It makes locking specific content behind a pay wall quick and easy.

Cons

There’s a distinct lack of detailed visual customization, especially in regards to its HTML editor. The editor typically only recognized older, less efficient tags, and frequently ignores some tags altogether. A lot of trial and error is needed to determine which tags will and won’t work.
Reporting is cumbersome, and could be much more accessible.
Iteration and collaboration are difficult without drafting features in an activity. We’d love the ability to leave notes for colleagues in an activity or to edit an activity in draft mode without immediately updating the existing content.

Likelihood to Recommend

For our needs with the learning center, Intellum gets the job done well. Setting up content is relatively simple, so if your aspirations for your learning platform aren’t too demanding, you’ll be fine. However, things will become more difficult the more you want to control the look and feel of your navigation interface and activity layout. Strict rules on page margins, valid HTML tags, and more limit creative choices, and truly making the look of your learning center unique will require a lot of paid work from Intellum to build out your site as you like it.

Verified User

Employee (1001-5000 employees)

Vetted Review

2 years of experience

A platform that scales and meets a broad set of educational program needs.

Rating: 10 out of 10

Incentivized

September 27, 2021

Use Cases and Deployment Scope

We use Intellum to power internal employee learning and our Partner and customer learning. It helps us educate, train, and certify different audiences for internal compliance and training and for certification and professional level expertise with our platform.

Pros

Provides a platform for advanced coursework and certifications.
Flexibility for numerous formats of content.
Incredible people, customer success, and business partners.

Cons

We would like to retain them to do even more service work for them.

Likelihood to Recommend

Intellum is a great infrastructure for our entire learning program.

Verified User

Executive in Marketing (1001-5000 employees)

Vetted Review

5 years of experience

Easy to use, quick out of the box learning management solution!

Rating: 8 out of 10

Incentivized

September 22, 2021

Use Cases and Deployment Scope

We use Intellum to house our customer-facing certifications and training resources. The training is also used by our company new hires to get a better understanding and grasp of our product. With many countries in quarantine during 2020 and 2021, we also used Intellum as our platform for virtual events.

Pros

Easy to use interface. The quick options to add content to pages, and drag and drop organization, makes it easy for anyone to jump in and start adding information.
Intellum is not just mobile responsive but mobile-friendly. This makes it super easy for people to view our content anywhere they are, any time they want.
Intellum support is always quick to respond when we have questions or need help tweaking our setup. They also have a robust selection of self-service training courses available.

Cons

It is difficult to collaborate or work on the same activities with someone at the same time. We constantly find ourselves saving over another person's work since we don't have any indication that they are working on the same activity page as we are. It would be amazing to be able to see who is on a page and what section they are working on.
Drafting and versioning would make things 1000% better! Right now any changes you make to content are instantly live to clients the second you save it. This means we have to do the majority of our work outside of Intellum and then copy it over when we are ready for the content to go live.
For example, we are a SAAS company so we constantly have product and feature improvements and updates. We like to get started on the content updates as soon as possible, but don't want the updates pushed live until the feature updates are pushed live.
Versioning would also be extremely helpful. This way we can roll back to an older version if an update is pulled, or look back on a previous version to see what may have changed.
The reporting is very open-ended. You basically have access to query nearly anything you want. But with all this power comes a lot of confusion. You don't necessarily know WHAT you should be tracking and reporting on at the start. It would be great if Intellum had 5 - 10 reports prebuilt that they believed would be beneficial to users. This would give a great starting point to not only get you thinking about what you need and want to report on but would also give you greater insight into how to build reports and what to look for.

Likelihood to Recommend

Intellum is great for basic LMS. It has an easy-to-use user interface and anyone can pick it up quickly. This is great for onboarding courses for SAAS companies, who want to be able to train their users without the need to actually train them one on one. IT is easy to follow from an end-user standpoint. Intellum is an "out of the box" solution. You have some control over the styling and layout, but when it comes down to it you are really just plugging in your own wording and pictures into their elements vs really customizing to your needs. This means it is great for someone who wants to jump in and get running right away but limits those who want to really tailor the experience to match their brand. Where Intellum really shines is in the ability to add on additional products (like Evolve or Tribe) to really create a cohesive learning and engagement environment.

Verified User

Program Manager in Customer Service (1001-5000 employees)

Vetted Review

2 years of experience

Tolerable

Rating: 7 out of 10

Incentivized

September 21, 2021

Use Cases and Deployment Scope

Intellum is our LMS. We at hc1 provide a broad range of Healthcare Solutions, and our clients have direct access to the LMS (Intellum) through our solution. hc1 also uses it for hc1 internal onboarding.

Pros

Has API integration.
Easy customization of content and learning paths.
Charges on an "active user" monthly basis way.

Cons

Shared URL to content and access into content from non-users.
Ease of use for Administrators can be difficult (lots of settings in different places).
Custom Layouts for certain clients and ease of use for managing those layouts.

Likelihood to Recommend

I think Intellum is well suited for knowledge base use cases. I think once you get into needing different scenarios (custom) for different clients (we have over 50 clients accessing Intellum at any given time) there is much less ease of use.

Verified User

Manager in Professional Services (51-200 employees)

Vetted Review

8 years of experience

User-friendly tool for corporate learning management system

Rating: 9 out of 10

Incentivized

August 11, 2021

Use Cases and Deployment Scope

Intellum is a great Corporate Learning Management System and it has made my organization grow rapidly in the past few years. Intellum has provided me and my business with great tools to create, present as well as manage and track some customized learning experiences from our respected customers, employees, and partners. Intellum has taught me how to stay competitive and empower users to level up and achieve desired outcomes with a particular good.

Pros

Intellum is a highly easy-to-use and user-friendly tool that has great functionality for all of our current cases.
I have been using Intellum as a centralized form of learning management for all the employees.
Intellum has been offering excellent customer service and all the questions are answered on a timely basis.

Cons

I think that Intellum can greatly improve the functionality of inactive courses existing in the tool in itself.
Reporting is unreliable in Intellum which most of the time requires a lot of manipulation and scrubbing to obtain sufficient information.
There is no exact idea of how long the time will be taken to tackle any issue encountered when service tickets are soared.

Likelihood to Recommend

In my opinion, I think Intellum is a great tool and is adequate for any business that is in need to use a Learning Management System. Moreover, Intellum is also well suited for any organization that needs to deliver online content regarding training to a huge audience.

Kerry Haupt

HR Director in Human Resources at Verisure (10,001+ employees)

Vetted Review

2 years of experience

View profile

Intellum Review

Rating: 3 out of 10

Incentivized

April 20, 2021

Use Cases and Deployment Scope

Exceed Learning Management system is used across the whole organization to track staff training and running reports. E-trainings are also uploaded and managed in the system. Intellum does not really address any business problems. In fact, the system creates more problems and headaches than it is helpful, especially after platform updates are performed.

Pros

Uploading e-training videos is simple enough.

Cons

Reports are unreliable and need to be manipulated.
Custom reports are timely.
System maintenance/updates always causes problems.
End users complain the system is complicated.
Reps are constantly changing.
Service tickets are never easily resolved; always need to be escalated.
Auto enrollment produces confusion.
Training does not always mark as completed and needs to be manually pushed through for credit.

Likelihood to Recommend

Turnover rate for reps is high, and whenever a new rep is assigned, it takes time having to explain the recurring issues and the processes already in place. A lot of times, it feels like we are training the new rep on how to perform their job.
Service tickets are usually never resolved quickly. The ticket needs to be escalated up to the engineers, and once the problem is identified, Intellum wants to charge us to fix it, even though it is a system or Internal Intellum error.
Tracking staff training is easy but running reports [is] not.

Verified User

Employee (5001-10,000 employees)

Vetted Review

3 years of experience

Loading Reviews List....

Easy to use, quick out of the box learning management solution!

Rating: 8 out of 10

Incentivized

September 22, 2021

Use Cases and Deployment Scope

Pros

Easy to use interface. The quick options to add content to pages, and drag and drop organization, makes it easy for anyone to jump in and start adding information.
Intellum is not just mobile responsive but mobile-friendly. This makes it super easy for people to view our content anywhere they are, any time they want.
Intellum support is always quick to respond when we have questions or need help tweaking our setup. They also have a robust selection of self-service training courses available.

Cons

It is difficult to collaborate or work on the same activities with someone at the same time. We constantly find ourselves saving over another person's work since we don't have any indication that they are working on the same activity page as we are. It would be amazing to be able to see who is on a page and what section they are working on.
Drafting and versioning would make things 1000% better! Right now any changes you make to content are instantly live to clients the second you save it. This means we have to do the majority of our work outside of Intellum and then copy it over when we are ready for the content to go live.
For example, we are a SAAS company so we constantly have product and feature improvements and updates. We like to get started on the content updates as soon as possible, but don't want the updates pushed live until the feature updates are pushed live.
Versioning would also be extremely helpful. This way we can roll back to an older version if an update is pulled, or look back on a previous version to see what may have changed.
The reporting is very open-ended. You basically have access to query nearly anything you want. But with all this power comes a lot of confusion. You don't necessarily know WHAT you should be tracking and reporting on at the start. It would be great if Intellum had 5 - 10 reports prebuilt that they believed would be beneficial to users. This would give a great starting point to not only get you thinking about what you need and want to report on but would also give you greater insight into how to build reports and what to look for.

Likelihood to Recommend

Verified User

Program Manager in Customer Service (1001-5000 employees)

Vetted Review

2 years of experience