TrustRadius Insights for IntelligenceBank are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.
Pros
Easy to Use: Many users have praised IntelligenceBank for its simplicity and user-friendly interface. Some reviewers mentioned that the platform is easy to navigate and they felt confident using it after just a few days of getting acquainted with the system. Additionally, several users highlighted that even their team of contractors, who may not be tech-savvy, found the platform easy to use.
Customizable Features: A significant number of reviewers chose IntelligenceBank because of its customizable features. They appreciated being able to create custom pages using bootstrap/css, which made it easy to organize content for different audiences. Users also commended the ability to set a default view for users and praised the search functionality provided by the platform.
Helpful Support Team: The quick and efficient support provided by the IntelligenceBank Helpdesk team has been highly appreciated by many users. They mentioned that any issues encountered were resolved satisfactorily by the customer service representatives. Several reviewers specifically highlighted the knowledge and helpfulness of both the product team and account managers in addressing their needs and solving problems effectively.
Gogo uses IntelligenceBank to distribute technical publications to users in the field. The thing I love about it is its flexibility and control. I am able to manage the content on our site and the users' access to our content in real-time. When a document revises, I can upload that document and know that our users in the field are working from the latest information.
Pros
The design of the website is super intuitive. Our customers have commented on how easy it is to find what they're looking for.
IntelligenceBank provides great support. On the rare occasion when I need technical assistance, the IntelligenceBank team responds quickly.
IntelligenceBank provides a great product at a fantastic price.
Cons
I wish I could manage users more easily from my phone.
Likelihood to Recommend
In a small company like Gogo, employees wear many hats. The thing I love about IntelligenceBank's product is that it allows me total control over my own content and real-time control over who can access that content.