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Integrately Reviews and Ratings

Rating: 10 out of 10
Score
10 out of 10

Community insights

TrustRadius Insights for Integrately are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Strong Customer Service: Users have praised Integrately for its fast and helpful customer service. Many reviewers have noted the responsiveness and attentiveness of the support team, highlighting their positive experiences with the website chat and Facebook group.

Intuitive User Interface: The user interface of Integrately is highly regarded by users, who find it intuitive and easy to navigate. Several reviewers appreciate the user-friendly UI, which simplifies the process of connecting different software and performing tasks. They also value the simplicity and intuitive nature of the setup process, especially when compared to industry leaders like Zapier and Integromat.

Wide Range of App Integrations: Users appreciate the growing library of app integrations available on Integrately. They find it helpful for connecting various software together, making it a comprehensive solution for their business needs. Many reviewers specifically mention that they value the ability to connect apps without coding and highlight features such as APIs and Webhooks that allow seamless integration between different services.

Reviews

2 Reviews

Integrately is a great automation tool

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

We have an e-learning platform through which we sell live courses and recorded courses. The problem of our business was that as soon as a learner makes payment through the landing page of our courses, how to give him access to our LMS and app, but this problem was solved by using Integrately. Now as soon as a learner makes payment, the data comes to Integrately through webhook and then through API, the learner is given access to the LMS website and mobile app

Pros

  • Marketing Automation
  • Enroll learners in a course
  • Send Instant Order Confirmation Email, SMS and Whatsapp Message
  • Connect Google Sheet with other apps

Cons

  • URL Redirection
  • AI should be better

Likelihood to Recommend

We have used Integrately to automate our business as well as social media posting through Integrately, we have created a WhatsApp chatbot by connecting Chatgpt with WhatsApp business account which is very responsive. But if we connect Chatgpt with Telegram then it takes some time to respond and it would be great if this time gap is reduced

VU
Verified User
Partner in Information Technology (1-10 employees)
Vetted Review
Integrately
3 years of experience

Not ready for prime time

Rating: 4 out of 10
Incentivized

Use Cases and Deployment Scope

The pitch for Integrately is simple: Like Zapier but much cheaper.

As we move increasingly toward SaaS and cloud-based tools, we need to coordinate the use of more and more tools that do not natively interact with each other. Through the use of services like Integrately we can link these together and automate certain tasks in order to create a more consistent workflow and cut down on data input errors/omissions.

Pros

  • Lower cost than Zapier

Cons

  • Their workflow builder is almost impossible to use.
  • Troubleshooting errors is difficult unless you are a programmer.
  • User unfriendly for non-techies.
  • Relies heavily on JSON publishing for many tools rather than native integration.

Likelihood to Recommend

Integrately boasts a long list of products that it works with, but I feel that the actual implementation is clunky hit-or-miss. In my experience, the UI to create automations is miserably terrible. It shows way too many fields and is constantly resetting collapsed steps, so there is an absolutely dreadful amount of scrolling and searching involved. The order of fields often seems extremely random, which further makes the process for me extremely painful. There seem to be relatively few products that they truly integrate with, and most rely on JSON publishing. Testing is very difficult in my experience as it would only look for the most recent JSON data. It is not possible to test the automations with historical data. The actual success rate of automations is extremely spotty and it is nearly impossible to troubleshoot given the terrible UI. Split workflows (if/then) are very, very clunky. I wasted a huge amount of time manually replicating automations for various gateways.

RB
Russell Barnett, EA, CTS
CEO in Finance and Accounting at SIlicon Valley Tax Coach (1-10 employees)
Vetted Review
Integrately
2 years of experience
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