What is Inspectlet?

Inspectlet is a web heatmapping tool. Features include heatmapping, session recording and form analytics.

Verified User

Analyst (1001-5000 employees employees)

Cheapest and easiest implementation
Don't need too much infrastructure like other session replay tools
Allows us to tie each user session to different sections of the site
We had created a chrome extension that would make the session ids clickable and would link off to load an actual session replay URL without us going into the tool and searching for it until Google disabled it.
Collects javascript errors separately

Be more consistent on recording the sessions
Create an approved chrome extension that can be used to link session replay ids we gather in our Analytics tool like Adobe to the actual Inspectlet tool
Lots of times main dashboard doesn't load. Make the tool more bug free.

Session Replay
Java Script error tracking
Being able to collect session id for each visit and be able to review it based on id

There is no dollar figure to put as an ROI but the value this tool provides is much much more than the investment.
To be able to know the site from users perspective is the best ROI anyone can expect

Decibel Insight and from Medallia

Adobe Experience Platform Launch, Adobe Analytics, Atlassian Jira Align (formerly AgileCraft), Microsoft BI (MSBI), Google Analytics

Engineering Lead of Marketing in Marketing at Soothe (51-200 employees employees)

Inspectlet does analysis of sessions really well. We were able to view our funnel and view sessions that completed and dropped-off at various points. Setting up the funnel and doing the analysis was very easy.
I thought Inspectlet was very easy to integrate. During the integration, I was able to send metadata that allowed for increased flexibility during analysis. I loved that Inspectlet integrated with Segment.io.
I thought the tool's pricing was positioned well for the features it offered.

When filtering and segmenting the list of captures, sometimes it can take a while to load the newly segmented list.
Occasional glitches occur in the screen recordings. They are not perfect but provide a good high level overview of user interaction.
With their clickmap tool, I would frequently see areas being clicked that weren't links and didn't seem like areas people would accidentally click. This was mostly a problem with a low sample rate but with more users, the display got better.

I thought the price of Inspectlet made it a great choice against the other competitors we evaluated.
The fact that we didn't have to pre-plan captures and were able to capture all activity on our site saved a lot of time on session capture configuration.
Their funnel analysis feature enabled us to do in-depth drop off analysis. It would have been difficult, otherwise, to identify the right sessions to view.