InMoment XI Platform Reviews & Insights

Score8.2 out of 10

8 Reviews and Ratings

Community insights

TrustRadius Insights for InMoment XI Platform are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Attractive Platform: Users have found InMoment's platform to be visually appealing, with an attractive dashboard feature that provides a comprehensive overview. Some reviewers mentioned that it is aesthetically pleasing and offers a modern design.

User-Friendly and Simple: Reviewers appreciate the simplicity of InMoment's platform, finding it quick to update and easy to navigate. This convenience is particularly useful when time is limited. Several users have stated that they can easily use the platform without any technical difficulties.

Well-Designed Reports: Customers have complimented the design of InMoment's reports, which include various styles such as charts, graphs, and other tools that make analysis easier. The user-friendly interface allows for accurate feedback from customers. Many users have mentioned that these reports are clear, concise, and provide valuable insights for decision-making purposes.

InMoment XI Platform Reviews

2 Reviews

Customer Experience at Ease!!

Rating: 8 out of 10

Incentivized

May 3, 2024

Use Cases and Deployment Scope

It helped our vussi ess in conducting customer experience surveys by generating random surveys at the point of sale. It helped us track various parameters of customer experience such as quality of service and speed of service. It also provides insights in terms of consumer behaviour and helo create better SOP to help bussines.

Pros

Data Concilations
Tracking realtime surveys
Gain consumer insights

Cons

Difficult to extract old data.
UI could be improved.
More filters should be applied to track data

Likelihood to Recommend

It is very well suited to gain customer insights but at the same time it is not suited to track dashboards to track those customer insights

Verified User

Manager (1001-5000 employees)

Vetted Review

3 years of experience

Take out the guesswork for problem solving- use InMoment today!

Rating: 10 out of 10

Incentivized

August 16, 2018

Use Cases and Deployment Scope

InMoment is currently being used across our organization. It is a great program that houses all of our customer feedback which takes the guess work out of any issues. We are able to use the reporting tools to dive into certain issues and quickly problem solve. It has saved us so much time and money.We also use it to showcase our superstar employees and what the guests are saying about them.

Pros

Houses all of our information in one convenient location that everyone at any time can access
Praise and coach our employees on customer service
Problem solve using the reporting tools such as add criterion to narrow down on specific points of interest. I love how detailed the reports can be, it really takes the guess work out of problem solving

Cons

I wish we could edit some of the information on our end. Sometimes it takes a little while to get access issues resolved from the support team going back and forth in emails.

Likelihood to Recommend

InMoment VOC is well suited for any hospitality-based company that is guest-centric. It's like receiving a report card every day with info about what we are doing well and where we need to improve. I like how we were able to customize so many things like how often our managers receive emails and how organized guest recovery is now.

I don't care for the reply templates. I don't like the idea of a guest feeling the reply is robotic in any way. Especially, if the guest reaches out more than once and the team uses the template provided in the system again. I think it takes away from the sincerity of the managers' response.

Verified User

Manager in Customer Service (501-1000 employees)

Vetted Review

3 years of experience

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