InfoCert Trusted Onboarding Platform (TOP)

The InfoCert Trusted Onboarding Platform (TOP) is a solution designed to streamline and enhance customer onboarding processes for businesses. According to the vendor, TOP facilitates fast and secure customer identification and integration of e-signature processes within existing systems. The platform is suitable for enterprises of all sizes, including consumer, professional, and small to medium-sized enterprises (SMEs). It is widely used in industries such as finance & banking, insurance, energy & utilities, automotive, and telco.

Key Features

Engagement: According to the vendor, TOP provides an integrated set of tools for remote collaboration activities with customers, allowing for multi-channel mode engagement. The Remote Agent solution enables efficient interaction with customers through portals and apps, potentially improving customer care services. The integrated onboarding process with the TOP platform aims to enhance customer experience and facilitate seamless communication.

Identification: TOP offers multiple identity assertion modules to fit various scenarios and enable businesses to identify and verify customers' identities securely and with low risk, as claimed by the vendor. The platform provides different technology options for identification, ensuring high-level security and authentication. According to the vendor, these identity verification methods can be tailored to meet specific business requirements and risk levels.

Electronic signature: According to the vendor, TOP supports different types of electronic signatures, including Advanced Electronic Signature (AdES) and Qualified Electronic Signature (QES). The platform can manage various types of certificates with different trust levels, lifetimes, and scopes. This flexibility allows businesses to choose the appropriate electronic signature based on the risk and trust levels required for their specific processes, as claimed by the vendor.

Digital archiving: TOP enables businesses to digitally archive documents, ensuring their legal value and readability over time, according to the vendor. The platform complies with eIDAS regulations, providing a reliable and eIDAS-compliant digital preservation solution. The vendor states that by digitally preserving documents, businesses can enhance compliance, reduce costs, and maintain the integrity of important records.

Modular solution: According to the vendor, TOP is a modular solution that can be configured according to the specific needs of businesses. The platform offers building blocks that can be customized and combined to create a tailored onboarding solution. This modular approach allows businesses to choose the functionalities they require and adapt the platform to their unique onboarding processes, as claimed by the vendor.