Influitive Professional, Scientific, and Technical Services Reviews & Insights

Influitive is critical to our day to day customer advocacy efforts and business goals. We primarily use our community as a means of rewarding our customers for trusting us to partner with their business, to recognise the actions they take to advocate for us and their engagement outside of the community as well, be that attending events, webinars or being active in our technical community. We also use the community to source a number of different advocacy initiatives that we have in marketing. This includes: Peer Reviews, Customer References (which we use Influitive to drive), customer referrals, social media sharing. We also use the hub as a place to source customer stories, videos and testimonials to drive user generated content and give it a place to live, so that prospects and customers can consume and share it to learn and understand how their peers use our products.

Influitive is the best in class advocacy tool. Having used Influitive at multiple enterprise level companies, I would not use another tool. It's very well suited for large customer bases and for scaling smaller advocacy teams. The work that we can do with thousands of customers and only a couple of headcount makes the investment worth every penny and the robust reporting and dashboards will help you justify investment every step of the way.

We use Influitive as both an engagement tool for our customers and to generate acts of advocacy to support our business goals.

The necessity to deepen relationships with customers is greater than ever, so we need a platform to support our efforts. Influitive allows us to get to know our customers better, understanding who they are and what they care about. From a business perspective, we're able to gather product feedback and insights that help us to shape the future of the business.

Our principal areas of focus are:
Generating peer reviews
Gathering testimonials
Supporting our sales teams with reference calls
Creating a feedback loop
Inviting referrals
Enhancing our NPS completion rate and overall sentiment

The program is gamified which allows us to thank our customers for their engagement, rewarding them for their participation.

The Influitive platform is an excellent solution for any organization looking for ways to engage a broad, global customer base. The standard functionality enables us to deliver an experience that our customers enjoy, delivering value to both them and the business.

The reporting allows us to track key metrics and easily report on progress, as often as necessary. This is key when we look to demonstrate the value the program is delivering.

People like rewards, so the gamified nature of the platform makes it easy for customers to earn points towards items of interest. The ability for us to include a wide variety of options (swag, gift cards, discounts on solutions and charitable donations), means that we can offer something for everyone.

To rally customers and the general public together to share our business philosophy (and our product), we needed a robust community platform that could deliver an engaging experience where content could be delivered and consumed easily, advocacy could be generated, and an overall feeling of positivity could be nurtured. We wanted people from different companies to band together productively in one space, and we've been able to achieve that through Influitive.

If you're looking to take your customer engagement to the next level with a differentiated experience that is more on the gamification side, then Influitive will be right up your alley. You can design user journeys that help members work their way through challenges that get them to achieve learning and upleveling, while the entire platform can be filled with ways to drive them toward your company goals of advocacy.

We implemented our community right before COVID and it was a great way to interact with other employees and keep demonstrating our company culture. It also allows us to get news to our employees in a fun way and helps us spread event news on platforms like linkedin. Our users love earning rewards and staying up to date with company news.

Well suited for mid to large sized businesses wanting to promote company culture.

We have been using Influitive for the past 5 years and it has been a gamechanger for our overall loyalty and advocacy program. The platform is very user friendly and also has all the functionality which we need to engage with our customers and create meaningful impact on the business. Our efforts in generating peer reviews, both on G2 and elsewhere, as well as gathering product feedback, driving event registration, amplifying our social channels, and developing a reference group have resulted in significant success. Additionally, these efforts have helped us to strengthen our relationships with our customers. In addition to this, The exceptional support provided by our account and support teams has been essential in enabling us to comprehend and effectively utilize all the features of Influitive.

Our experience with Influitive has been remarkable for our customer reference program. Because of its user-friendly interface, managing our reference requests and monitoring our reference activity feels effortless. Additionally, the integrated rewards system effectively motivates and engages our advocates. The Influitive team's constant availability to offer support and guidance is a plus. We enthusiastically recommend it!

We use Influitive to house two online communities for our company. Influitive allows us to connect with thousands of customers and partners across the world, providing opportunities to connect that would have otherwise been impossible.

Influitive is brilliant for online communities both for internal advocates and external advocates. It works particularly well to provide connection opportunities globally with your customers and/or partners. The reporting allows you to track ROI and engagement in your communities. You are able to tailor your content and design aesthetic to reflect your brand.

We use Influitive to communicate with our advocates including engaging and nurturing them through contents that we deliver through our multi-channels. Our hub is organized using the multi-channel method provided by Influitive which enabled us to maximize engagement, deepen customer education, and drive key program objectives. This offers our advocates a better user experience by easily finding content that’s interesting to them, through our feedback we have also discovered that our advocates appreciate such a feature as well.

Influitive is great if you are considering a platform where you can engage with your customers and also track your progress in terms of content creation and results analysis. This helps keep a steady pipeline of content flowing into your AdvocateHub on a monthly basis. Also, by allowing others in your organization to post challenges, they’ll see firsthand how advocacy can support their own team’s goals and initiatives.

We use Influitive as our customer advocacy gamification platform. It allows us to engage with our customers while providing some fun ways to engage and interact.

It is well suited for interaction with customers. There is a steep learning curve in using this platform. If this is not your full-time job, it is hard to see the advantages if you have limited time to interact with the platform.

We use Influitive to gather customer advocates in a space that allows us to share information, request specific actions for them to perform on our behalf, and reward them for taking the time to do such actions (reference calls, online reviews, case studies).

Influitive is well-suited to inform customers of events and relevant content and make requests for actions you would like them to perform. It provides a method for managing discussions and allows us to easily reward them. It is not intended and does not provide options to make support requests or vote for product ideas.

Influitive is used in my organization as a way for customers to engage with one another. It is also a way for the customers to stay in the know of all things related to the products and company.

Influitive continues to be a helpful resource for customers. However, something that I have been trying to come up with a solution for is a way to know when a customer leaves or becomes a prospect. Our community is solely for customers and right now I have done a data cleanse and found many prospects. Not sure how they were able to get in, and I don't want to delete them. Therefore, it would be great to have a feature that could filter the prospects out.