Inbenta Chatbots

Score9.5 out of 10

3 Reviews and Ratings

What is Inbenta Chatbots?

According to the vendor, businesses already spend a lot of time and resources creating a strong knowledge base and FAQ section in their database. Inbenta incorporates that information into a chatbot so the user's customers can ask a question and receive the information they need immediately. Companies can now provide their customers with a real-time, 24/7 chat experience directly through their branded web page or social media. With Inbenta's chatbot technology, there's no need for developers to work for months to make matching tags or write answers to questions.

For Zendesk, Salesforce Desk, Service Cloud or other help desk platform users, Inbenta can integrate seamlessly, which aims to make launching a chatbot easier.

The vendor says that users can see the following benefits with Inbenta chatbots:

Immediate, 24/7 support for customers
Reduction in customer effort and support costs
Improved customer satisfaction

Categories & Use Cases

Media

Screenshot of Intelligent Chatbots for Skype that understand customers

Screenshot of Chatbots that can execute transactions for customers

Screenshot of Real-time self-service analytics

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Screenshot of Intelligent Chatbots for Skype that understand customers

David Duque Seiler View profile

Owner in Corporate at Creaciones Galilea (1-10 employees employees)

Use Cases and Deployment Scope

We are pursuing the Alexa integration and most likely once implemented we will switch our Facebook and WhatsApp chatbots which we are currently running on Marketing Master IO. We have been able to resolve the voice integration to our customer's inquiries, which is amazing. Also, having the native ability to deal with the front and back end in Spanish has been a major game-changer since most of our developers and collaborators only speak Spanish (we only serve the Hispanic market).

Pros

Integrate the voice into the customer experience.
A real, relatable and up to par spanish translation.
An amazing customer service structure.

Cons

I have not come across an issue that tech support is not willing/able to fix or teach a way around it.

Most Important Features

The native in spanish language experience.
The full documentation available.
The speed of support.

Return on Investment

We have been able to expedite the process of interaction and capturing details for orders using the chatbots.

Other Software Used

QuickBooks Online, Microsoft 365 Business Premium, Google Workspace (formerly G Suite), Google Ad Manager, Yardi Voyager, Hootsuite, 360dialog WhatsApp Business API

Verified User

Employee in Marketing (51-200 employees employees)

Use Cases and Deployment Scope

I really like the backend analytics and how customizable the reports are. This assists us in identifying content gaps. We're attempting to create profitable business growth while providing a terrific client experience! Inbenta hosted search is being used to link to a variety of assets, including our website and online communities. For example, we can find community discussion results from our website content in-line in the search results. We're also querying online community chats utilizing the service as a semantic-analytic tool.

Pros

We intended to enhance the consumption of our knowledge base articles by our clients while reducing unwanted communication.
We were getting hundreds of support tickets each week from people who were looking for answers in our knowledgebase.

Cons

Really, not much. Training is required for any tool, and Inbenta's tools are rather simple to use!

Most Important Features

Support your contacts to build management and user experiences that enhance customer service efficiency and customer satisfaction.
I was looking for a software company that would offer a chatbot to answer your most common questions. We wanted to save a customer service representative who spends a lot of time answering the same everyday questions many times a day. Inbenta has solved this problem with AI chatbots and messengers.

Return on Investment

Chatbots handle common questions in a question-and-answer-based system in response to customer input, and also provide a more "human" dialog-answer system. It's very useful that customers aren't just "stuck" in interacting with bots.

Oracle Service

Inbenta Chatbots