Useful AI Chatbot for Better Customer Experience
Use Cases and Deployment Scope
I really like the backend analytics and how customizable the reports are. This assists us in identifying content gaps. We're attempting to create profitable business growth while providing a terrific client experience! Inbenta hosted search is being used to link to a variety of assets, including our website and online communities. For example, we can find community discussion results from our website content in-line in the search results. We're also querying online community chats utilizing the service as a semantic-analytic tool.
Pros
- We intended to enhance the consumption of our knowledge base articles by our clients while reducing unwanted communication.
- We were getting hundreds of support tickets each week from people who were looking for answers in our knowledgebase.
Cons
- Really, not much. Training is required for any tool, and Inbenta's tools are rather simple to use!
Likelihood to Recommend
I love tools that reduce the number of tickets submitted. That's because it encourages customers to really think about whether they can find their answer. I also like how to test how an article is published before it is published in the behind-the-scenes test area.
I like how easy it was to migrate old articles from Zendesk, create new articles, put them on a website.
