TrustRadius Insights for Impartner PRM are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.
Pros
Intuitive Workflow: Users have found the workflow of the platform to be intuitive and easy to learn in a short time. Many reviewers have mentioned that it is easy to navigate and allows for quick access to content.
Cloud Access: The cloud access feature has been highly appreciated by users, allowing them to access the platform from any device. This feature has been particularly useful for many reviewers.
Simple Design: The simple and clean design of the platform has been praised by users, making it easy for them to edit pages and build resource pages. Several reviewers have highlighted this aspect as one of the strengths of the platform.
Our primary use of Impartner was for deal registration and for a good way for our partners to gain access to marketing material. There were other things we utilized liked the training, and custom data sheets.
Pros
Integration to Salesforce
Helping partners know where opportunities are in the sales cycle
Easy to navigate
Easy way to gain access to content
Cons
Training was very difficult to set up and maintain
They show you this awesome demo environment and then you realize once you purchase the tool how much it takes to get that. At least one web designer, help from marketing, and at least a few months of dedicated work
The most expensive tool we looked at
Likelihood to Recommend
If you are looking for a really good solution for deal registration, Impartner does a great job. Some of the things we did were very straightforward. The backend was very slick and had a lot of advanced features. It takes a lot of dedication to understand the tool. It isn’t what I would call drag and drop. My least favorite part of the tool was dealing with their director of sales. In my experience, he was really unpleasant and was mad that his team was spending time on a section of the training that his team had screwed up. When he told us we owed more money because of the extra time and I explained the situation, in my opinion, he became a bully.
ImpartnerPRM is the platform on which our partner portal is built. We primarily use it for deal registration. However, we also use it as a repository for sales & marketing assets and information on marketing campaigns. We utilize the Marketing View function to send communications to our partners.
Pros
Easy to edit pages
Simple, clean design
Extensive library of training videos available
Cons
The tool is not very intuitive
Feel like there are many opportunities for increasing the ability to automate certain processes in the tool
Need templates for creating new pages more easily
Likelihood to Recommend
I have worked with many other PRM platforms. ImpartnerPRM is in the middle of the pack. There is still a lot of opportunity for making the platform more intuitive and automating some of the processes. However, it is better than some of the others that I have used in terms of there being better continuity between the PRM and marketing functions.
We used Impartner as a partner portal, allowing resellers to submit deal registrations that we can then process within our Salesforce instance. We integrated it with Salesforce and were easily able to process deal registrations and build our channel business quickly and easily. Our channel business went from near zero to nearly half of all our business
Pros
Ease of use when building a portal and administering users
Allows logging in as reseller users which makes testing and troubleshooting easy
Support from the Impartner team was really useful
Cons
The UI and portal builder is a little dated, could use an update
It's somewhat limited in what it can do, would like to see additional features
Likelihood to Recommend
Impartner is great for smaller channel businesses and basic partner portals. It can be easy to scale and build something that works for a more mature business, but the simple features and basic functionality can be beaten when looking at other options, like a Salesforce portal. With a larger channel business, it may make more sense to look at other options, but for a channel business that is less strong, Impartner is the way to go
