iMIS Reviews and Ratings

Rating: 4.2 out of 10

Score

4.2 out of 10

Reviews

6 Reviews

iMIS Engagement Management System is our AMS and has been for 20yrs

Rating: 6 out of 10

Incentivized

April 12, 2022

Use Cases and Deployment Scope

We use iMIS Engagement Management System as our AMS, so it plays a key role in our membership management, event management, financials, product sales, and more. It does a little bit of everything for our organization. We are also in the process of integrating it with our new marketing automation platform, which will be a great addition to our marketing toolkit.

Pros

Display member information
Pull lists of contacts/companies
Provide our member services team a quick snapshot of information they can reference when on a call with someone

Cons

It would be nice if it was easier to upgrade without having to use so many patches
All the features in one version should be available in another (web version vs desktop)
Ability to run more reports without having to know SQL

Likelihood to Recommend

iMIS Engagement Management System is well suited for associations or other non-profits that operate without a lot of bells and whistles. So far in my experience if you want to do more sophisticated operations, marketing in my specific role, then iMIS Engagement Management System may not be the best AMS. It does the basics well but the more high-powered you want to get then the more it's going to cost by having your vendor of choice to work to enhance or upgrade what you have.

Daniel McHugh

Director of Marketing in Marketing at Financial Planning Association (11-50 employees)

Vetted Review

1 year of experience

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iMIS: A Fine-Tailored Suit for Organizations with Specific Needs

Rating: 7 out of 10

Incentivized

November 18, 2018

Use Cases and Deployment Scope

We use iMIS to manage our membership and guests, track attendance and contributions, track leadership and volunteer activities, as well manage our Bible Study groups. iMIS is used by our organization as a whole (350 licensed users across six locations). Our organization exists for those who aren’t here yet. iMIS helps us identify guests to our locations, assign those guests to staff and leadership/volunteers for personal follow-up. It also helps us track engagement to aid us in leadership and volunteer recruitment.

Pros

Flexibility and Customization: iMIS is like a tailored suit. We track all kinds of information and it gives us the ability to customize our screens, add custom fields, and build out the navigation to mirror actual data processing and workflows.
API: iMIS is like a box of legos. Not only do you get what’s pictured on the box, but the API gives us the ability to adapt it, add new bricks (custom apps), and extend it beyond its original design. We have created several new modules that solved our Gap Analysis identified during our product evaluation process.
Great Support: Our relationship with ASI like a good marriage. They provide great support and they listen to their customers. Their product team also does sprint reviews and invites customers to participate and have a voice in the product road map.

Cons

System Performance: iMIS has always seemed to have had performance issues....sluggish specifically. Though some of that may be in part to some of our customizations, but we don’t think so.
Integrations with 3rd Party Products: we would like to see more integrations with 3rd party apps.

Likelihood to Recommend

It is well suited for associations and other membership based organizations. I would recommend it for churches who have development teams since there are more ‘gaps’ in functionality for churches.

David Drinnon

Director of Information Technology & Assistant Pastor in Information Technology at Second Baptist Church, Houston, TX (1001-5000 employees)

Vetted Review

11 years of experience

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Honest iMIS Review

Rating: 7 out of 10

Incentivized

April 11, 2017

Use Cases and Deployment Scope

I currently use iMIS to hold our organization's website, membership database, and event management [information]. It has not been easy using iMIS. Sometimes, we will send an email and it will not go out to members. Other times we are making changes to the website that either take too long to publish or do not publish at all. We have a challenging time pulling together queries from the database. Nothing is really simple. It is a great concept to have a one-stop-shop, however, it has not been functioning well for us.

Pros

One-stop-shop. I love that we have one system that will track our income, manage membership, email contacts, manage our website and pull reports.
Response time on support tickets. Whenever I have a problem using iMIS, I can either log into their support site to submit a help ticket or send it directly from my email account. Someone normally responds to me within the hour and then I will get a solution within the day no matter the time of day I submit the ticket.
Easy to use widgets. I love using widgets to pull a page together. They have slideshow widgets that use on a daily basis. There are also forum widgets and widgets to pull an already created query to a page you choose to display this information on.

Cons

Emailing. Sometimes our emails do not go through and all fail. I would like for some sort of alert to occur when these situations happen. We normally get a response from our members about them not receiving the information we have promised them.
Queries. An easier way to build queries would be nice. It is super confusing trying to determine which fields to pull from. When asking for help, they state that we will be charged by the hour to get a basic query created. It's a little obnoxious.
Dynamic pages. I would like more attractive homepage templates. Current templates are not very attractive or dynamic. Also, page publishing is a major problem.
Limited PayPal Integration. We were initially under the impression that when a payment was placed through the iMIS site, then the payments along with the iMIS codes would go through to PayPal. This is far from the truth. We always have to do extra work to pull a report from iMIS and then also from PayPal since the codes do not transfer over. It would be great for us if this could change in the near future.

Likelihood to Recommend

iMIS is great for membership associations who need one place. I love their contact database, I just wish we could pull reports easily from their system and publishing would not freeze when making changes to our website. Everything that does work correctly is really easy to set up.

Verified User

Director in Marketing (1-10 employees)

Vetted Review

2 years of experience

iMIS is a powerful tool and a great choice

Rating: 9 out of 10

Incentivized

April 10, 2017

Use Cases and Deployment Scope

We implement iMIS for our customers to help them better manage their business by centralizing their data and automating their business processes. iMIS is a versatile tool that can be configured to solve many different business processes. It it both a CRM and a CMS and allows the organization to build one or more websites tailored to their members.

Pros

iMIS has many modules that can be purchased seperately based on the organizations needs.
The CMS component enables you to build member websites to display member profiles and implement business processes for the members.

Cons

The iMIS integration process could use some improvement. Integrating iMIS with 3rd party applications can be challenging. This is an area where my company, Organized Bits, is working to help the community. We have built an integration platform solves this problem.

Likelihood to Recommend

iMIS is well suited for membership organizations. Of its many modules, the Dues Billing and Meetings module allows organizations to manage their membership easily. iMIS also has tools to create dashboards enabling the organization to analyze their member data in a variety of ways to help the organization better engage their members. Lastly, the CMS aspect of iMIS is very powerful and provided the organization with tools to build responsive websites to engage their members.

Verified User

Director in Information Technology (11-50 employees)

Vetted Review

Reseller

14 years of experience

Oh iMIS

Rating: 3 out of 10

Incentivized

June 17, 2016

Use Cases and Deployment Scope

I used iMIS to direct and coordinate registration operations. This included collection and processing of registration fees, refund transactions and processing of faculty payroll. The majority of my transactions, except checks, was processed using Authorize.net payment software and then recorded into iMIS. This enhanced my ability to keep track of membership and program enrollments (i.e. expense reports, class rosters and net proceeds summary reports). Overall, iMIS is used across the whole organization.

Pros

Keep track of individuals's information (e.g. address, telephone number, email address, payment history and membership type).
The ability to create fields and functions.
Create/generate reports. Once, I needed a report of how many non- members were taking classes in the Fall in comparison to members of the organization. I worked with my IT department to help create the fields needed in order to generate the report.

Cons

It was difficult for various departments to customize the functionality of iMis without it impacting the organization as a whole.
I often felt restricted and limited when using iMis. I do not feel that this software is current with today’s technology.
It did not sync well with Authorize.net. Therefore, I had to do double data entry. This let to me needing to hire on more staff.

Likelihood to Recommend

If you are just keeping tracking of membership, then I would recommend iMIS. I feel that iMIS is not a software that can stand alone.

Verified User

Manager (51-200 employees)

Vetted Review

3 years of experience

Sorry, iMIS is not for fundraising

Rating: 5 out of 10

Incentivized

June 16, 2016

Use Cases and Deployment Scope

I used iMIS as the development coordinator for a non-profit nursing membership association headquartered in Washington, DC. In the development department, I entered charitable gifts from individuals and corporate partners. Unfortunately, the finance department used a separate accounting software system to actually process and reconcile the funds. RESULT: Two different databases to record and track the same charitable gifts.

Pros

One of the strengths in iMIS is the ability to give a single constituent multiple classifications (i.e. board member, committee, past donor, etc.).

Cons

iMIS is not a donor database to accurately track giving history, wealth capacity, etc. These functionalities are extremely helpful for fundraising professionals.

Likelihood to Recommend

For fundraising professionals, Raiser's Edge is more appropriate as a donor database.

Sterlicia Rodney

Development Coordinator in Research & Development at Congressional Black Caucus Foundation (11-50 employees)

Vetted Review

2 years of experience

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Honest iMIS Review

Rating: 7 out of 10

Incentivized

April 11, 2017

Use Cases and Deployment Scope

Pros

One-stop-shop. I love that we have one system that will track our income, manage membership, email contacts, manage our website and pull reports.
Response time on support tickets. Whenever I have a problem using iMIS, I can either log into their support site to submit a help ticket or send it directly from my email account. Someone normally responds to me within the hour and then I will get a solution within the day no matter the time of day I submit the ticket.
Easy to use widgets. I love using widgets to pull a page together. They have slideshow widgets that use on a daily basis. There are also forum widgets and widgets to pull an already created query to a page you choose to display this information on.

Cons

Emailing. Sometimes our emails do not go through and all fail. I would like for some sort of alert to occur when these situations happen. We normally get a response from our members about them not receiving the information we have promised them.
Queries. An easier way to build queries would be nice. It is super confusing trying to determine which fields to pull from. When asking for help, they state that we will be charged by the hour to get a basic query created. It's a little obnoxious.
Dynamic pages. I would like more attractive homepage templates. Current templates are not very attractive or dynamic. Also, page publishing is a major problem.
Limited PayPal Integration. We were initially under the impression that when a payment was placed through the iMIS site, then the payments along with the iMIS codes would go through to PayPal. This is far from the truth. We always have to do extra work to pull a report from iMIS and then also from PayPal since the codes do not transfer over. It would be great for us if this could change in the near future.

Likelihood to Recommend

Verified User

Director in Marketing (1-10 employees)

Vetted Review

2 years of experience