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iGrafx

Score9 out of 10

1 Reviews and Ratings

What is iGrafx?

iGrafx provides a Process Knowledge Management Platform enabling Business Transformation through process discovery & analysis, RPA & workflow automation, customer journey, governance, risk, and compliance. The vendor's solutions are available as SaaS and private cloud deployment and are presented as scalable, currently supporting large, global enterprises with over 100k users.

Media

Process Mapping & Capture
Performance Management
Workflow Automation
Business Architecture
Impact / Likelihood Reporting
Customer Journey Map with Architecture Relationship
Customer Story Board
Customer Experience Dashboard

1 / 8

Top Performing Features

  • Process designer

    Web-based tool for creating and customizing web process models

    Category average: 8.5

  • Process player

    Step-by-step analysis of model to validate business rules

    Category average: 8.3

  • Process simulation

    Evaluating model performance with real data, and optimizing

    Category average: 7.5

Areas for Improvement

  • Dashboards

    Users can create, customize and share dashboards, which provide an overview of the most important metrics.

    Category average: 8.3

  • Custom reports

    Users can create custom reports.

    Category average: 7.9

  • Standard reports

    The software offers pre-built reports with metrics standard to the category.

    Category average: 8.3

iGrafx is User Friends

Use Cases and Deployment Scope

We use it to edit and create bunch of employee's processes flows , their procuderes in the company.It is really easy to create process mapping. By the way, Our accountant process took to implement 4 hours easily.And it helps us to choose best decision by using its AI module and we use RPA solution as well because some tasks does not need human labor thats why it is very important for us.There are too large process maps and you can choose maps whichever you want easily

Pros

  • user friendly
  • easy implementation
  • RPA and AI features
  • measuring performance and risks

Cons

  • Different cloud support
  • local support training and documentation
  • more advertising

Most Important Features

  • RPA
  • Easy to use
  • User friendly
  • Broad usability

Return on Investment

  • Bad support from my experience
  • Broad usability
  • Easy to use
  • Bad reporting in my opinion

Alternatives Considered

Red Hat Decision Manager (formerly JBoss BRMS) and IBM Business Automation Workflow

Other Software Used

Red Hat Decision Manager (formerly JBoss BRMS), IBM Business Automation Workflow, SAP NetWeaver BPM

Usability