IDMS by DealerSocket Reviews & Insights

It was being used for our sales and service teams. The sales side of it is great, but the service side needs a lot of work.

The sales system (Black Bird) is amazing, but if you're looking for a service scheduling solution, keep moving, this is not helpful. Their support doesn't even know what their program can do, online scheduling for guests is AWFUL, and the list goes on and on. Our business didn't even keep it a year because it was that frustrating for our scheduling team, for guests booking online, and ESPECIALLY for our service advisers and service managers.

DealerSocket is used by my client to organize customers, do email marketing, make sure followup is done via calls and emails, to keep customer history and purchase history on file and to organize their auto service department. It's used almost across the whole organization. It addresses the problem of using many products to do both marketing and CRM tasks.

DealerSocket is well suited for a scenario in which an auto or motorcycle dealer needs a one-stop, all-inclusive software for CRM and marketing. It can be cost prohibitive so a small dealership may not use all the features or be able to afford the high cost of the software.