TrustRadius Insights for Iconixx Sales are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.
Pros
Adaptability: Users have consistently praised the adaptability of the Iconixx platform, with multiple reviewers stating that it allows them to align the software to their specific commission plan needs. This flexibility has been highly valued by users and has contributed to their overall satisfaction with the software.
Easy Implementation: Many users have expressed their enjoyment of working with the Iconixx team during the implementation process. They found creating a tool that eliminates user error and fits their needs to be easy and enjoyable. This positive experience has made the implementation project smooth and successful for these users.
Cost-Effective Solution: Users appreciate that Iconixx Software provides a robust incentive compensation solution with good ROI, especially for small to mid-market clients. The combination of its easy-to-use interface, automation capabilities, and quick implementation process makes it an ideal choice for clients looking for a cost-effective sales incentive solution.
We are using Iconixx to automate our sales compensation process which has been a huge success! We've also been able to provide comprehensive reporting statements to our producers.
Pros
The ability to export so easily is a huge plus for those who wish to analyze data outside of the system.
The customization of the system is a huge plus.
Customer support is great and very responsive.
Cons
We probably use the system more heavily than most users so this would probably be a non-issue with other customers but the utilities leave a bit to be desired.
Likelihood to Recommend
Anyone calculating commissions in Excel needs to at least view a demo of Iconixx!
Iconixx is currently in use by the bank and I am assisting (at the request of the bank's president, due to my having already been through the implementation process with Iconixx) another area of the firm in transitioning their compensation calculation and reporting to Iconixx. The use of Iconixx has reduced the amount of time spent on monthly and quarterly compensation calculations for 19 payees, with 2 products and several plans. It has also reduced human error and the use of Excel to do the work and create reporting manually. First and foremost, it has given us a single platform for the payees as well as management to track their progress month by month and view their comp history.
Pros
The project managers are very knowledgeable and helpful.
The system has many great uses (some we aren't even using as yet).
The programmers seem to anticipate what you are going to ask for.
Cons
The support request process is a little tedious (although effective).
The layout of the system is not difficult but takes some getting used to.
The training could be more often and lower priced. Maybe a web training instead.
Likelihood to Recommend
In situations/comp plans, where there are tiered goals and limitations, Iconixx is great at being able to build in the 'if' statements to handle and read those instances from the data. On the other hand, if you have a program where there are regular changes to a plan, it is a new project ticket to get major changes such as updating the calculation formulas, so Iconixx may not be for you. Small changes like a rate or threshold as well as adding/changing a payee are fairly simple and can quickly be completed by the company admin/user.
