TrustRadius Insights for Icertis are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.
Business Problems Solved
Users have praised the software for its ability to cater to their CMS software requirements and effectively manage different types of contracts. The software streamlines and digitizes the entire contract lifecycle management process, allowing users to author contracts without needing legal involvement for every interaction, resulting in time and cost savings. It has also been commended for its automation capabilities, including contract negotiations, the creation of relevant templates, and facilitating digital sign-off. Reviewers appreciate the ease of use, support, and service provided by the software. They have also found the search features and deviation approval setup to be helpful. Additionally, the software serves as a central repository for all contracts, allowing for easy search and retrieval of existing contracts and ensuring that validity and renewal terms are not missed. Users have seen improvements in contract turnaround time, contract status visibility, and audit integrity through the automation of contracting processes. The software also helps establish consistency, create a process where there was none before, and serves as a centralized repository for all contract documents. It provides an accurate audit trail, efficient governance of organizational rules, and demonstrates accountability. Furthermore, it offers meaningful insights from data for making business decisions and enables effective follow-up on all contracts. Overall, users find that the software saves time, centralizes data, is easy to use from anywhere, streamlines the contracting process, improves approval flow and document repository for faster turnaround on contracts. It enhances controls around the contracting process and delivers a transparent contracting process with accelerated time to value. The software is also scalable and allows for the use of templates for multiple types of agreements. It is used by various business teams enterprise-wide, supporting self-service and complex approval processes.
We use Icertis in Sourcing and Vendor Management. We have just implemented with the rest of the team. Still trying to figure out how to updater some of the templates and how the Discover Clause will assist with our reviews prior to sending to legal.
Pros
potential for good sourcing and legal review flow
Version control
Cons
Too many clicks to get things done
Fixing items once they have been built in a template
Likelihood to Recommend
We are still very early in our journey and need to figure out some things that the implementor said we could not due, but after meeting folks at eh Icertis Connect we found out that was not true. Really looking forward to getting the bugs fixed and see where we are 6 months from now.
We needed to centralize all our contracts in one place and centralize our contracting processes as much as we can. Icertis houses our contracts. For now it is primarily to ensure they are all in one place.
Pros
Create templates
Create attributes
Cons
Reporting
Interface is kind of clunky
More ability for administrators to independently make changes without relying on support
Likelihood to Recommend
Icertis is great for housing contracts and quick views of contracts in your dashboard and filtering for them. Also great for creating contract templates. It's not that appropriate for workflows or approvals.
Icertis is used to manage Supplier contracts for our Supply Chain team. It delivers a centralized workspace to manage the contract lifecycle and integrates effectively into Ariba and SAP, which were critical requirements for our organization. The tool allows us to track and report on our contracting throughput, cycle times, etc., while streamlining our processes.
Pros
Clause Management
Contract Workflows
Contract Setup and Management
Obligation Tracking
Cons
Implementation cost
SAP ECC adapter needed
Likelihood to Recommend
Icertis is a world-class Contract Lifecycle Management tool that’s great for large organizations looking to centralize their contract activity. It provides advanced contracting tools incorporating AI to deliver industry-leading CLM solutions.
As the system admins, our team uses Icertis with several integrations to manage obligations and commitments for the end users. They are able to track their SLAs digitally and in real-time to receive credits for the business when their is downtime, etc. This was a really cumbersome process before they were in the system, and details were often overlooked. Now, we are saving the company time, and money with our favorite ICI feature- Obligation Management!
Pros
Obligation Management
Discover AI
Elastic Search capability
Cons
Discover AI
customer service
support tickets meeting deadlines
Likelihood to Recommend
Icertis is a great partner in managing contractual obligations and commitments ! The benefit really comes from the real-time integrations the ICI platform is able to partner with . We are able to save the company time, money, and resources by just knowing what credits are owed in real-time! Before we had the Obligation Management app, the process for tracking SLAs was really clunky and details were often missed. Now, it's a breeze!
VU
Verified User
Engineer in Information Technology (501-1000 employees)
Icertis has been a game-changer for our organization. It is a powerful contract management software that streamlines the entire contract lifecycle, from creation to execution. We use it to manage all of our contracts, including vendor agreements, NDAs, and more. The platform is user-friendly and easy to navigate, making it accessible to all members of our team.One of the key business problems Icertis addresses for us is the ability to easily track and manage contract expiration dates. This has helped us avoid costly contract renewals and stay compliant with regulatory requirements. Additionally, the platform's built-in analytics and reporting capabilities allow us to gain valuable insights into our contract portfolio, helping us make more informed business decisions.
Pros
Contract Creation and Management: Icertis excels at streamlining the contract creation process. It allows users to easily create and manage contracts using pre-approved templates, which can be customized as needed. The platform also includes built-in e-signature capabilities, making it easy for all parties to sign and execute contracts electronically. This has greatly reduced the time and resources needed for contract management, and has enabled our organization to be more efficient in the contract creation process.
Contract Compliance: Icertis helps organizations stay compliant with regulatory requirements by providing real-time tracking and alerts for contract expiration dates, renewal dates, and other important dates. This feature has been particularly useful for our organization, allowing us to avoid costly contract renewals and stay compliant with legal requirements.
Analytics and Reporting: Icertis provides powerful analytics and reporting capabilities that allow organizations to gain valuable insights into their contract portfolio. These analytics and reports can be used to identify trends, track performance, and make more informed business decisions. This has been particularly beneficial for our organization, allowing us to better understand the performance of our contracts and make more strategic decisions.
Cons
Customization: While Icertis allows for some customization of templates and fields, it does have some limitations in terms of how much customization is possible. Some users may find that the platform is not able to meet all of their specific needs and would like to see more flexibility in terms of customization options.
Integration with other systems: Icertis integrates well with other systems, but some users may find that it's not as seamless as they would like. Some users have reported that they have to manually input data into the platform, which can be time-consuming and error-prone. More robust integration options could be added to make the platform more automated and streamlined.
User interface: While the user interface is generally easy to navigate, some users may find that it's not as intuitive as they would like. Some users report that it takes some time to learn and navigate the platform, and could benefit from a more user-friendly interface. Additionally, some users have reported that the platform is not always responsive on mobile devices, and would like to see more mobile optimization.
Likelihood to Recommend
Icertis is well suited for organizations that have a large number of contracts to manage and need a centralized platform to manage them. It is particularly useful for organizations that need to track and manage contract expiration dates, renewals, and other important dates. It is also well suited for organizations that need to comply with regulatory requirements and need a platform to help with compliance.In terms of scenarios where Icertis may be less appropriate, it may not be the best fit for organizations with a small number of contracts to manage. It may also not be the best fit for organizations that need a high degree of customization, as the platform does have some limitations in terms of customization options. Additionally, Icertis may not be the best fit for organizations that want a platform that is focused on specific industries, such as construction or real estate, as it's more generic in nature.It's worth noting that Icertis is a powerful and flexible tool, and its suitability for a particular organization depends on the specific needs and requirements of that organization.
VU
Verified User
Consultant in Information Technology (10,001+ employees)
Contract management. Product keeps contracts in one place and has a workflow for review, approvals and execution.
Pros
User interface
Cons
Technical Support
Resolving issues
Cost for every enhancement - bundles and discount for long-term customers
Likelihood to Recommend
In my experience, we’ve had a lot of frustration with the application but mainly how much resources it takes to manage on the backend and training. Also how large the learning curve is for users. Not user friendly.
We utilize Icertis for our end to end process flows from request until executed. We were having issues with having many processes outside of the system, and we were able to take advantage of the workflow in order to ensure a great audit history and ensure all contracts return to the systems post execution.
Pros
Ease of Configuration
Cutomization
Great User Interface
Cons
SLA times for support
Ease of custom reports
Likelihood to Recommend
It is well suited for any companies looking to scale and upgrade their contracting processes. The only downside is the cost of user licenses as that is the downfall of turning it into a company wide system.
We use Icertis to route our contracts for legal and Infosec review. It is also used to store existing contracts.
Pros
Allows Business Units to submit requests easily
provides high visibility to workflow, comments, and questions
great search functionality
Cons
Being able to redline within the system
Being able to complete sourcing projects start to finish
Likelihood to Recommend
Icertis does a really nice job of routing contracts through the workflow. It provides high visibility and allows comments and questions to be inserted at every phase. It's very user-friendly and works as a nice deposit for all new and existing contracts and agreements. It is less suitable as a start-to-finish sourcing tool.
